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+--- Thread: Looking to SE Amazon.it, OTP is required, what are my options? (/Thread-Looking-to-SE-Amazon-it-OTP-is-required-what-are-my-options)
RE: Looking to SE Amazon.it, OTP is required, what are my options? - mothered - 02-03-2022
(02-03-2022, 10:27 AM)Nabeshin Wrote: I guess they can't help me as of now, without a report, because later in the mail they sayGot It.
Quote:Please contact us back when the police report is complete. We are unable to accept police reports that are in “pending” or any other incomplete status.
[...]
We will happily cooperate with the police as part of any investigation.
I wasn't aware of that part of their email.
(02-03-2022, 10:27 AM)Nabeshin Wrote: Not sure if they'll actually go through with a refund after the PR, if not should I issue a chargeback?A chargeback Is always the last resort.
If they decline your claim, request It be escalated.
RE: Looking to SE Amazon.it, OTP is required, what are my options? - Nabeshin - 02-04-2022
(02-03-2022, 11:16 AM)mothered Wrote:(02-03-2022, 10:27 AM)Nabeshin Wrote: I guess they can't help me as of now, without a report, because later in the mail they sayGot It.
Quote:Please contact us back when the police report is complete. We are unable to accept police reports that are in “pending” or any other incomplete status.
[...]
We will happily cooperate with the police as part of any investigation.
I wasn't aware of that part of their email.
(02-03-2022, 10:27 AM)Nabeshin Wrote: Not sure if they'll actually go through with a refund after the PR, if not should I issue a chargeback?A chargeback Is always the last resort.
If they decline your claim, request It be escalated.
So I got my police report, and I sent them a copy as requested, plus I included a screenshot of their email where it says the package was out of delivery and a signature was requested, asking to see this signature to prove the package was delivered
They only answered by saying they can't proceed with my police report unless it's in english or deutsch.. of course it's in italian, as I'm from italy, so what now? I have no clue where to get a translated report PLUS they ignore my question about the signature
How should I proceed?
RE: Looking to SE Amazon.it, OTP is required, what are my options? - mothered - 02-05-2022
(02-04-2022, 11:47 PM)Nabeshin Wrote: They only answered by saying they can't proceed with my police report unless it's in english or deutsch.. of course it's in italian, as I'm from italy, so what now?File a PR online In English.
I have no clue where to get a translated report
Alternatively, tell them to scan the report and translate It. It's not difficult (for them) to use common sense.
(02-04-2022, 11:47 PM)Nabeshin Wrote: PLUS they ignore my question about the signature"Demand" an urgent response - on the grounds that It's an Integral part of the claim's evaluation.
How should I proceed?
RE: Looking to SE Amazon.it, OTP is required, what are my options? - HAAHAH - 02-05-2022
damn hope it works out for ya
RE: Looking to SE Amazon.it, OTP is required, what are my options? - flying rat - 02-05-2022
damn this situation seems pretty rough I cant really give any helpful insight, but hopefully everything goes okay
RE: Looking to SE Amazon.it, OTP is required, what are my options? - mothered - 02-05-2022
(02-05-2022, 03:46 AM)flying rat Wrote: damn this situation seems pretty rough I cant really give any helpful insight, but hopefully everything goes okayIt's not as difficult as It seems.
Their failure to comply and use common sense, makes It appear as though It's complex.
RE: Looking to SE Amazon.it, OTP is required, what are my options? - Nabeshin - 02-05-2022
(02-05-2022, 03:34 AM)mothered Wrote:(02-04-2022, 11:47 PM)Nabeshin Wrote: They only answered by saying they can't proceed with my police report unless it's in english or deutsch.. of course it's in italian, as I'm from italy, so what now?File a PR online In English.
I have no clue where to get a translated report
Alternatively, tell them to scan the report and translate It. It's not difficult (for them) to use common sense.
(02-04-2022, 11:47 PM)Nabeshin Wrote: PLUS they ignore my question about the signature"Demand" an urgent response - on the grounds that It's an Integral part of the claim's evaluation.
How should I proceed?
I will tell them I can translate the report for then, if that's even worth something, unfortunately i couldn't find any way to get an English PR here
I will also starting acting pissed off by asking for a copy of the signature again and proof that the package was actually delivered because so far they have none, even though in a previous email they said
Quote:we have considered information from our records, as follows which indicate the item as delivered:None of this proves anything since there's no photo or signature or anything, right?
- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.
RE: Looking to SE Amazon.it, OTP is required, what are my options? - mothered - 02-05-2022
(02-05-2022, 09:30 AM)Nabeshin Wrote: I will tell them I can translate the report for thenEither that, or they can do It themselves.
It's a pretty simple process.
(02-05-2022, 09:30 AM)Nabeshin Wrote: I will also starting acting pissed off by asking for a copy of the signature againIf need be, keep repeating yourself until they provide a proof of signature.
(02-05-2022, 09:30 AM)Nabeshin Wrote: and proof that the package was actually delivered because so far they have noneTheir email below, Is their proof of delivery which Is useless.
(02-05-2022, 09:30 AM)Nabeshin Wrote: in a previous email they said
Quote:we have considered information from our records, as follows which indicate the item as delivered:
- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.
That's a typical automated message trying to justify the delivery on GPS/tracking Information, which by no means concludes that "you personally received the package".
(02-05-2022, 09:30 AM)Nabeshin Wrote: None of this proves anything since there's no photo or signature or anything, right?As stated above.
RE: Looking to SE Amazon.it, OTP is required, what are my options? - Nabeshin - 02-05-2022
(02-05-2022, 03:32 PM)mothered Wrote:(02-05-2022, 09:30 AM)Nabeshin Wrote: I will tell them I can translate the report for thenEither that, or they can do It themselves.
It's a pretty simple process.
(02-05-2022, 09:30 AM)Nabeshin Wrote: I will also starting acting pissed off by asking for a copy of the signature againIf need be, keep repeating yourself until they provide a proof of signature.
(02-05-2022, 09:30 AM)Nabeshin Wrote: and proof that the package was actually delivered because so far they have noneTheir email below, Is their proof of delivery which Is useless.
(02-05-2022, 09:30 AM)Nabeshin Wrote: in a previous email they saidQuote:we have considered information from our records, as follows which indicate the item as delivered:
- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.
That's a typical automated message trying to justify the delivery on GPS/tracking Information, which by no means concludes that "you personally received the package".
(02-05-2022, 09:30 AM)Nabeshin Wrote: None of this proves anything since there's no photo or signature or anything, right?As stated above.
I literally just sent them an email before reading your post stating I want proof that the package was delivered to ME, not left to anyone else who was not authorized to receive the parcel on my behalf, or even stolen by the courier itself
Plus I offered them my own translation, if needed, or to move the issue to my local amazon CS so at least communications will be easier
Thanks, let's see how it goes
RE: Looking to SE Amazon.it, OTP is required, what are my options? - mothered - 02-05-2022
(02-05-2022, 03:36 PM)Nabeshin Wrote: I literally just sent them an email before reading your post stating I want proof that the package was delivered to ME, not left to anyone else who was not authorized to receive the parcel on my behalf, or even stolen by the courier itselfGood move.
Plus I offered them my own translation, if needed, or to move the issue to my local amazon CS so at least communications will be easier
Thanks, let's see how it goes
Be sure to always remain adamant that "you did not personally receive the package", therefore their GPS/tracking details cannot confirm person-to-person delivery. As you've mentioned and adding to It, the driver himself could've stopped by for a few minutes (just to update the tracking Information at the address), and then drove off with the package In hand.
I'm not suggesting to put the driver at fault, but rather stating that the possibility of such an event Is well and truly realistic.