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+--- Thread: 1.6k laptop Ebay Currys! (/Thread-1-6k-laptop-Ebay-Currys)
RE: 1.6k laptop Ebay Currys! - ibot260 - 03-06-2022
(12-08-2021, 10:51 PM)mothered Wrote:Quote: it was delivered a few weeks back end of November by DPD and im pretty sure they took a photo of it with other orders that came to the house before with DPD so hard to do a DNA.It's a bit late for the DNA, but nonetheless, where were the photos taken?
Quote:I was thinking of doing a leaky battery method or that it was packed with something else.. not too sure on that one!The sealed box method Is also well-suited.
What do you think I can do next good sir?
(03-03-2022, 03:38 AM)ibot260 Wrote: Im thinking that it may have worked before but now because the file is corrupted it doesn't allow a corrupted file to be uploaded..
Anyway, I have been uploading the file at the behest of multiple customer service reps and now I'm awaiting for there answer since the last time i uploaded it they requested it to be in a, jpeg format even though it was in a jpeg format (extension) it was just the jpg instead of jpeg (essentially the same thing)! Let's hope this works!
RE: 1.6k laptop Ebay Currys! - mothered - 03-07-2022
(03-06-2022, 04:43 PM)ibot260 Wrote: What do you think I can do next good sir?As per your post below, what was their reason for the document being denied?
Also, what was your last conversation with them?
Quote:And wow while writing this message he responded with the document shared has been updated and has still been denied
RE: 1.6k laptop Ebay Currys! - ibot260 - 03-07-2022
they didnt specify, but they just told me a flat no.
that was the last conversation that was had... This response was said multiple times by him after I said this was not my fault etc.. but same response by this guy..
RE: 1.6k laptop Ebay Currys! - mothered - 03-08-2022
(03-07-2022, 05:47 PM)ibot260 Wrote: they didnt specify, but they just told me a flat no.They cannot deny It without reason.
Ask them to justify their decision.
RE: 1.6k laptop Ebay Currys! - ibot260 - 03-08-2022
(03-08-2022, 01:52 AM)mothered Wrote:I've asked again and will wait to see what happens, thanks(03-07-2022, 05:47 PM)ibot260 Wrote: they didnt specify, but they just told me a flat no.They cannot deny It without reason.
Ask them to justify their decision.
Will update when I've received a response. Thanks.
(03-08-2022, 01:52 AM)mothered Wrote:(03-07-2022, 05:47 PM)ibot260 Wrote: they didnt specify, but they just told me a flat no.They cannot deny It without reason.
Ask them to justify their decision.
I've just received a response saying (paraphrasing here) "the amount was a lot and our specialist team reviewed and took the case decision" followed by - "However, kindly provide us the valid evidence so that I can appeal the case on your behalf."
RE: 1.6k laptop Ebay Currys! - mothered - 03-09-2022
(03-08-2022, 03:40 PM)ibot260 Wrote: "However, kindly provide us the valid evidence so that I can appeal the case on your behalf."What evidence are they referring to?
RE: 1.6k laptop Ebay Currys! - ibot260 - 03-09-2022
(03-09-2022, 02:54 AM)mothered Wrote:(03-08-2022, 03:40 PM)ibot260 Wrote: "However, kindly provide us the valid evidence so that I can appeal the case on your behalf."What evidence are they referring to?
That's what I have asked them and they didn't specify as of yet. But i will assume it is the letter from fire services..
RE: 1.6k laptop Ebay Currys! - mothered - 03-09-2022
(03-09-2022, 03:07 PM)ibot260 Wrote:Contact them again and ask what they're specifically referring to.(03-09-2022, 02:54 AM)mothered Wrote:(03-08-2022, 03:40 PM)ibot260 Wrote: "However, kindly provide us the valid evidence so that I can appeal the case on your behalf."What evidence are they referring to?
That's what I have asked them and they didn't specify as of yet. But i will assume it is the letter from fire services..
RE: 1.6k laptop Ebay Currys! - ibot260 - 03-10-2022
(03-09-2022, 11:12 PM)mothered Wrote:(03-09-2022, 03:07 PM)ibot260 Wrote:Contact them again and ask what they're specifically referring to.(03-09-2022, 02:54 AM)mothered Wrote: What evidence are they referring to?
That's what I have asked them and they didn't specify as of yet. But i will assume it is the letter from fire services..
I saw the reply, the new guy is now asking for a picture..I am going to just look for a burnt out laptop now and send it to them I cba with these guys..
RE: 1.6k laptop Ebay Currys! - mothered - 03-10-2022
(03-10-2022, 12:29 AM)ibot260 Wrote: I saw the reply, the new guy is now asking for a picture.That's good news - It means the claim Is still active.
(03-10-2022, 12:29 AM)ibot260 Wrote: I am going to just look for a burnt out laptop now and send it to themBe sure It precisely matches your laptop, as well as the nature of your claim.