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Questions on Apple.com please help <3 - Printable Version

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RE: Questions on Apple.com please help <3 - Markers69 - 12-09-2021

(12-09-2021, 09:33 AM)mothered Wrote:
(12-09-2021, 08:26 AM)Markers69 Wrote: Doubt theres gonna be a OTP but thanks again for all <3
I forgot to mention that Apple has a hidden policy called a "one-time exception" per account.

What this means, Is that they will refund/replace the Item without requesting the return, nor any other type of evidence that's usually required to assess the claim. It's predominantly based on the rep's discretion, hence you'd need to push hard to have the exception approved.

Thankyou so much for this add on!

So if Im chatting, should I mention this too the rep?

RE: Questions on Apple.com please help <3 - mothered - 12-09-2021

(12-09-2021, 03:34 PM)Markers69 Wrote: So if Im chatting, should I mention this too the rep?
If the rep refuses to budge with approving your claim, that's when you mention the one-time exception.

RE: Questions on Apple.com please help <3 - Markers69 - 12-09-2021

(12-09-2021, 03:41 PM)mothered Wrote:
(12-09-2021, 03:34 PM)Markers69 Wrote: So if Im chatting, should I mention this too the rep?
If the rep refuses to budge with approving your claim, that's when you mention the one-time exception.

Alright, this going to be real helpful. Thankyou so much bro! <3
(12-09-2021, 03:41 PM)mothered Wrote:
(12-09-2021, 03:34 PM)Markers69 Wrote: So if Im chatting, should I mention this too the rep?
If the rep refuses to budge with approving your claim, that's when you mention the one-time exception.

One last thing, I am abt to order an apple watch for ~$600 from Apple.com

Can I do same/next day shipping? (the $10 shipping thing they offer?)

Lmk!

RE: Questions on Apple.com please help <3 - mothered - 12-10-2021

(12-09-2021, 09:02 PM)Markers69 Wrote: One last thing, I am abt to order an apple watch for ~$600 from Apple.com

Can I do same/next day shipping? (the $10 shipping thing they offer?)

Lmk!
The shipping option has no relevance to the method, so yes, you can opt for either one.

RE: Questions on Apple.com please help <3 - Danxamps - 01-07-2022

Stressed Sleepy Blush
(12-07-2021, 01:47 AM)mothered Wrote:
(12-06-2021, 11:00 PM)Markers69 Wrote: Weight is ~1 - 1.3 Lbs
It's too heavy for the missing Item method.

You can opt for the DNA, wrong Item received or If the packaging Is suitable, the sealed box method.

(12-06-2021, 11:00 PM)Markers69 Wrote: Have you personally done dna/eb on apple.com?
Yes I have, on Items within the EB's weight bracket.
Just seen this and I was wondering what the weight bracket is

RE: Questions on Apple.com please help <3 - mothered - 01-07-2022

(01-07-2022, 01:48 PM)Danxamps Wrote: Stressed  Sleepy  Blush
(12-07-2021, 01:47 AM)mothered Wrote:
(12-06-2021, 11:00 PM)Markers69 Wrote: Weight is ~1 - 1.3 Lbs
It's too heavy for the missing Item method.

You can opt for the DNA, wrong Item received or If the packaging Is suitable, the sealed box method.

(12-06-2021, 11:00 PM)Markers69 Wrote: Have you personally done dna/eb on apple.com?
Yes I have, on Items within the EB's weight bracket.
Just seen this and I was wondering what the weight bracket is
In terms of the EB/missing Item method, a maximum weight of 120 grams.

RE: Questions on Apple.com please help <3 - Danxamps - 01-07-2022

(01-07-2022, 03:19 PM)mothered Wrote:
(01-07-2022, 01:48 PM)Danxamps Wrote: Stressed  Sleepy  Blush
(12-07-2021, 01:47 AM)mothered Wrote: It's too heavy for the missing Item method.

You can opt for the DNA, wrong Item received or If the packaging Is suitable, the sealed box method.

Yes I have, on Items within the EB's weight bracket.
Just seen this and I was wondering what the weight bracket is
In terms of the EB/missing Item method, a maximum weight of 120 grams.
Is there any reason why EB doesn’t work on items heavier, also is it the weight of the box (eg aipods packaging box) or just the item itself (airpod case and pods)

RE: Questions on Apple.com please help <3 - mothered - 01-08-2022

(01-07-2022, 11:14 PM)Danxamps Wrote: Is there any reason why EB doesn’t work on items heavier
If an external Investigation Is opened by the company, they'll cross-check the weight recorded at the carrier's depot.

Heavy Items will register on their weighing facilities, hence the Item's weight will be detected and It could not have been missing.

(01-07-2022, 11:14 PM)Danxamps Wrote: also is it the weight of the box (eg aipods packaging box) or just the item itself (airpod case and pods)
In terms of the AirPods, It's the Item Itself - "net weight".

If the shipping/gross weight (Item & packaging) of other products Is less than the missing Item method's weight bracket, you can claim the lot was missing.