(10-19-2021, 12:25 PM)fi3ld Wrote: Does it show "losing nerves" from only the (client) side, or somehow it shows also from (SE) ?

Quote:I sincerely apologize about everything but in order to make a relevant complaint you need to have the product in your possession.


We kindly request the following details so that we may proceed further with your case:

- Digital image of the product with the case number 33771355 handwritten beside or below the given product
- Proof of purchase
- Approximate date of purchase (if proof of purchase is not available)

(10-19-2021, 03:06 PM)mothered Wrote:

(10-19-2021, 12:25 PM)fi3ld Wrote: Does it show "losing nerves" from only the (client) side, or somehow it shows also from (SE) ?

It demonstrates that you're very annoyed, frustrated and lost your patience and rightly so - you've complied with every request, yet It still doesn't satisfy their needs.

Be sure to Include their message below, and reiterate that you've fulfilled each request.

Quote:I sincerely apologize about everything but in order to make a relevant complaint you need to have the product in your possession.


We kindly request the following details so that we may proceed further with your case:

- Digital image of the product with the case number 33771355 handwritten beside or below the given product
- Proof of purchase
- Approximate date of purchase (if proof of purchase is not available)

Also, as you've mentioned, ask your claim be escalated to a senior level and don't allow them to tell you otherwise.

(10-19-2021, 03:28 PM)fi3ld Wrote:

(10-19-2021, 03:06 PM)mothered Wrote:

(10-19-2021, 12:25 PM)fi3ld Wrote: Does it show "losing nerves" from only the (client) side, or somehow it shows also from (SE) ?

It demonstrates that you're very annoyed, frustrated and lost your patience and rightly so - you've complied with every request, yet It still doesn't satisfy their needs.

Be sure to Include their message below, and reiterate that you've fulfilled each request.

Quote:I sincerely apologize about everything but in order to make a relevant complaint you need to have the product in your possession.


We kindly request the following details so that we may proceed further with your case:

- Digital image of the product with the case number 33771355 handwritten beside or below the given product
- Proof of purchase
- Approximate date of purchase (if proof of purchase is not available)

Also, as you've mentioned, ask your claim be escalated to a senior level and don't allow them to tell you otherwise.

Sent, thanks for advice

(10-20-2021, 06:46 PM)fi3ld Wrote: Dear Djardi,

I am very sorry that you did not receive the answer you wanted and a misunderstanding was generated.

This is why I have contacted our team leader so that he can discuss the situation with the most appropriate department as soon as possible.

I will update you as soon as I have additional information.

I appreciate your patience and understanding.

If I can be of further assistance, please reply to this email directly.

Thank you,
Jose
Writing Instruments Consumer Service

(10-22-2021, 02:01 AM)nerdcorp Wrote: You got very unlucky with a very stubborn rep. Normally you tell them that the ink of the pen has popped and you already threw them away and they'll replace it immediately.

(11-04-2021, 05:19 PM)fi3ld Wrote:

It's my first SE successful operation <3 <3 <3 It's a fucking peeeeeeeeeeeeeen       
In the receipt there was 10 packages and they're sending only one.
But i don't care. Can't tell you about the pleasure although everyone of you had it in their first success.
Thank you guys i really appreciate this forum and the quality of intellects right here.
I feel like this is really my thing and this is the life style i want to live..
But Russia unfortunately has a good reputation x) even though i think there has to be places and vulnerabilities where the name "Russia"  can take better position.
It really feels a safe space right here,away  from the world.
And special thanks to our master @mothered
SEMASTE !!

(11-04-2021, 05:19 PM)fi3ld Wrote:

It's my first SE successful operation <3 <3 <3 It's a fucking peeeeeeeeeeeeeen       
In the receipt there was 10 packages and they're sending only one.
But i don't care. Can't tell you about the pleasure although everyone of you had it in their first success.
Thank you guys i really appreciate this forum and the quality of intellects right here.
I feel like this is really my thing and this is the life style i want to live..
But Russia unfortunately has a good reputation x) even though i think there has to be places and vulnerabilities where the name "Russia"  can take better position.
It really feels a safe space right here,away  from the world.
And special thanks to our master @mothered
SEMASTE !!