(10-06-2020, 01:20 PM)lkunt Wrote:

(10-06-2020, 10:59 AM)mothered Wrote:

(10-06-2020, 10:00 AM)lkunt Wrote: I'm not sure to be honest man, I had never failed an amazon SE; I have done the following (£850 laptop, £700 in PC parts, £300 headphones, etc) in my past time of numerous amazon accounts therefore expected to smash this SE no problem.
Also, due to apple packaging I didn't trust myself to seal the box perfectly again.

Have just filed a police report so will keep you updated, thanks so much @mothered

I understand your position.

Please keep us updated as developments come to hand.

Just received this from the local police centre:

'Good afternoon
We need some more information , where was the parcel sent from , are they wishing you to report this as a crime  or was it just an accident and the item was not placed in the box . We don’t give out reference numbers for lost items. Are Amazon conducting their own investigation in relation to this and are they going to replace the item for you?
Regards"

How would you go ahead with replying?

Apologies but first time filing a police report

EDIT:
Drafted this thus far:
Hi,

Thanks for your prompt reply,

The parcel was sent from an amazon warehouse I am assuming as it doesn't say anything else on the order details.
Regarding reporting it as a crime or not; they said if I believe someone intercepted the package then yes I should report it as a crime but no one intercepted it as it was delivered to me personally so I don't believe a crime was committed, the only issue has been that they were not in the box.
------

Cannot think what to put for the latter to this reply, i.e. about amazon conduction their own investigation.

(10-06-2020, 03:19 PM)mothered Wrote:

(10-06-2020, 01:20 PM)lkunt Wrote:

(10-06-2020, 10:59 AM)mothered Wrote: I understand your position.

Please keep us updated as developments come to hand.

Just received this from the local police centre:

'Good afternoon
We need some more information , where was the parcel sent from , are they wishing you to report this as a crime  or was it just an accident and the item was not placed in the box . We don’t give out reference numbers for lost items. Are Amazon conducting their own investigation in relation to this and are they going to replace the item for you?
Regards"

How would you go ahead with replying?

Apologies but first time filing a police report

EDIT:
Drafted this thus far:
Hi,

Thanks for your prompt reply,

The parcel was sent from an amazon warehouse I am assuming as it doesn't say anything else on the order details.
Regarding reporting it as a crime or not; they said if I believe someone intercepted the package then yes I should report it as a crime but no one intercepted it as it was delivered to me personally so I don't believe a crime was committed, the only issue has been that they were not in the box.
------

Cannot think what to put for the latter to this reply, i.e. about amazon conduction their own investigation.

Your reply Is perfect.

Go with that.

(10-06-2020, 03:25 PM)lkunt Wrote:

(10-06-2020, 03:19 PM)mothered Wrote:

(10-06-2020, 01:20 PM)lkunt Wrote: Just received this from the local police centre:

'Good afternoon
We need some more information , where was the parcel sent from , are they wishing you to report this as a crime  or was it just an accident and the item was not placed in the box . We don’t give out reference numbers for lost items. Are Amazon conducting their own investigation in relation to this and are they going to replace the item for you?
Regards"

How would you go ahead with replying?

Apologies but first time filing a police report

EDIT:
Drafted this thus far:
Hi,

Thanks for your prompt reply,

The parcel was sent from an amazon warehouse I am assuming as it doesn't say anything else on the order details.
Regarding reporting it as a crime or not; they said if I believe someone intercepted the package then yes I should report it as a crime but no one intercepted it as it was delivered to me personally so I don't believe a crime was committed, the only issue has been that they were not in the box.
------

Cannot think what to put for the latter to this reply, i.e. about amazon conduction their own investigation.

Your reply Is perfect.

Go with that.

Thanks @mothered - can I just ignore the latter part " Are Amazon conducting their own investigation in relation to this and are they going to replace the item for you?"

(10-06-2020, 03:25 PM)lkunt Wrote: Thanks @mothered - can I just ignore the latter part " Are Amazon conducting their own investigation in relation to this and are they going to replace the item for you?"

(10-07-2020, 02:42 AM)mothered Wrote:

(10-06-2020, 03:25 PM)lkunt Wrote: Thanks @mothered - can I just ignore the latter part " Are Amazon conducting their own investigation in relation to this and are they going to replace the item for you?"

Amazon have stated In their message that they will cooperate with the police as part of any Investigation, so you can reply to this accordingly.

Whether they'll replace the Item, depends on the result of the Investigation.

(10-07-2020, 10:08 AM)lkunt Wrote:

(10-07-2020, 02:42 AM)mothered Wrote:

(10-06-2020, 03:25 PM)lkunt Wrote: Thanks @mothered - can I just ignore the latter part " Are Amazon conducting their own investigation in relation to this and are they going to replace the item for you?"

Amazon have stated In their message that they will cooperate with the police as part of any Investigation, so you can reply to this accordingly.

Whether they'll replace the Item, depends on the result of the Investigation.

I received this reply from the police

"Hi,
Thanks for your email below, unfortunately at present there is no confirmation of a crime and this appears to be a Civil matter between you and Amazon therefore we would be unable to provide any reference number.

I note that Amazon are conducting their own investigation therefore so hopefully they will do a thorough job.

Regards"

What's the next step for me to flip this onto amazon?

(10-07-2020, 11:14 AM)mothered Wrote:

(10-07-2020, 10:08 AM)lkunt Wrote:

(10-07-2020, 02:42 AM)mothered Wrote: Amazon have stated In their message that they will cooperate with the police as part of any Investigation, so you can reply to this accordingly.

Whether they'll replace the Item, depends on the result of the Investigation.

I received this reply from the police

"Hi,
Thanks for your email below, unfortunately at present there is no confirmation of a crime and this appears to be a Civil matter between you and Amazon therefore we would be unable to provide any reference number.

I note that Amazon are conducting their own investigation therefore so hopefully they will do a thorough job.

Regards"

What's the next step for me to flip this onto amazon?

Amazon Is the one that requested you file a police report. You're not their first customer that's experienced this and as such, they should know better than to waste your time.

Show this message, and tell them how frustrated and disappointed you are with their Incapacity to manage your claim. Then demand that they move forward by processing It.

(10-07-2020, 12:39 PM)lkunt Wrote:

(10-07-2020, 11:14 AM)mothered Wrote:

(10-07-2020, 10:08 AM)lkunt Wrote: I received this reply from the police

"Hi,
Thanks for your email below, unfortunately at present there is no confirmation of a crime and this appears to be a Civil matter between you and Amazon therefore we would be unable to provide any reference number.

I note that Amazon are conducting their own investigation therefore so hopefully they will do a thorough job.

Regards"

What's the next step for me to flip this onto amazon?

Amazon Is the one that requested you file a police report. You're not their first customer that's experienced this and as such, they should know better than to waste your time.

Show this message, and tell them how frustrated and disappointed you are with their Incapacity to manage your claim. Then demand that they move forward by processing It.

Thank you so much you've been a real legend. I've just replied to them so will keep you all updated, this is so much appreciated

(10-07-2020, 03:34 PM)mothered Wrote:

(10-07-2020, 12:39 PM)lkunt Wrote:

(10-07-2020, 11:14 AM)mothered Wrote: Amazon Is the one that requested you file a police report. You're not their first customer that's experienced this and as such, they should know better than to waste your time.

Show this message, and tell them how frustrated and disappointed you are with their Incapacity to manage your claim. Then demand that they move forward by processing It.

Thank you so much you've been a real legend. I've just replied to them so will keep you all updated, this is so much appreciated

You're most welcome.

(10-14-2020, 08:59 AM)lkunt Wrote: Sent you a PM following their response, as they've sent me the exact same message twice now, could I please get some advice?