(11-13-2019, 05:30 PM)Dec.vs Wrote: @mothered  So i put in the paypal claim and argos have replied back to them and this is what paypal have said " I am sorry, I have checked the order notes and it has been investigated by the Argos Investigations team and confirmed that this order left the store in a sealed condition, we can take no further action. You would need to seek independent advice if you are not happy with this outcome as we will not be able to help you further."

I then replied with "It may have been sealed when it left the store however when it arrived it wasn't sealed. I have paid £250 for these and havent received anything. This is very distressing for me as it is a lot of money that seems to have been a waste. At no point have I come in contact with the air pods. When i received the package there was no seal."

Please help me out. What else can i do???? What should i say?

Quote:I then replied with "It may have been sealed when it left the store however when it arrived it wasn't sealed. I have paid £250 for these and havent received anything. This is very distressing for me as it is a lot of money that seems to have been a waste. At no point have I come in contact with the air pods. When i received the package there was no seal."

(11-13-2019, 10:50 PM)mothered Wrote:

(11-13-2019, 05:30 PM)Dec.vs Wrote: @mothered  So i put in the paypal claim and argos have replied back to them and this is what paypal have said " I am sorry, I have checked the order notes and it has been investigated by the Argos Investigations team and confirmed that this order left the store in a sealed condition, we can take no further action. You would need to seek independent advice if you are not happy with this outcome as we will not be able to help you further."

I then replied with "It may have been sealed when it left the store however when it arrived it wasn't sealed. I have paid £250 for these and havent received anything. This is very distressing for me as it is a lot of money that seems to have been a waste. At no point have I come in contact with the air pods. When i received the package there was no seal."

Please help me out. What else can i do???? What should i say?

As mentioned In one of my earlier posts, the moment they said the box was sealed, you should've "Immediately" said that It wasn't when you received It. That's what's caused this Issue. As such, It's an arduous task trying to reverse the process.

For future reference, do not communicate on live chat. The response Is Instant and (as with this SE), you may neglect/forget to provide vital Information. Contact via email- this gives you ample time to respond accordingly and effectively.

Quote:I then replied with "It may have been sealed when it left the store however when it arrived it wasn't sealed. I have paid £250 for these and havent received anything. This is very distressing for me as it is a lot of money that seems to have been a waste. At no point have I come in contact with the air pods. When i received the package there was no seal."

Have they responded to this?

(11-13-2019, 11:11 PM)Dec.vs Wrote:

(11-13-2019, 10:50 PM)mothered Wrote:

(11-13-2019, 05:30 PM)Dec.vs Wrote: @mothered  So i put in the paypal claim and argos have replied back to them and this is what paypal have said " I am sorry, I have checked the order notes and it has been investigated by the Argos Investigations team and confirmed that this order left the store in a sealed condition, we can take no further action. You would need to seek independent advice if you are not happy with this outcome as we will not be able to help you further."

I then replied with "It may have been sealed when it left the store however when it arrived it wasn't sealed. I have paid £250 for these and havent received anything. This is very distressing for me as it is a lot of money that seems to have been a waste. At no point have I come in contact with the air pods. When i received the package there was no seal."

Please help me out. What else can i do???? What should i say?

As mentioned In one of my earlier posts, the moment they said the box was sealed, you should've "Immediately" said that It wasn't when you received It. That's what's caused this Issue. As such, It's an arduous task trying to reverse the process.

For future reference, do not communicate on live chat. The response Is Instant and (as with this SE), you may neglect/forget to provide vital Information. Contact via email- this gives you ample time to respond accordingly and effectively.

Quote:I then replied with "It may have been sealed when it left the store however when it arrived it wasn't sealed. I have paid £250 for these and havent received anything. This is very distressing for me as it is a lot of money that seems to have been a waste. At no point have I come in contact with the air pods. When i received the package there was no seal."

Have they responded to this?

Okay I will know for next time at least. And no no response yet. I will post a reply back to you when they have responded with what they have said, if you could help me with a reply back it would be very helpful.

(11-13-2019, 11:20 PM)mothered Wrote:

(11-13-2019, 11:11 PM)Dec.vs Wrote:

(11-13-2019, 10:50 PM)mothered Wrote: As mentioned In one of my earlier posts, the moment they said the box was sealed, you should've "Immediately" said that It wasn't when you received It. That's what's caused this Issue. As such, It's an arduous task trying to reverse the process.

For future reference, do not communicate on live chat. The response Is Instant and (as with this SE), you may neglect/forget to provide vital Information. Contact via email- this gives you ample time to respond accordingly and effectively.

Have they responded to this?

Okay I will know for next time at least. And no no response yet. I will post a reply back to you when they have responded with what they have said, if you could help me with a reply back it would be very helpful.

Please reply the moment you receive a response.

(11-15-2019, 03:51 PM)Dec.vs Wrote:

(11-13-2019, 11:20 PM)mothered Wrote:

(11-13-2019, 11:11 PM)Dec.vs Wrote: Okay I will know for next time at least. And no no response yet. I will post a reply back to you when they have responded with what they have said, if you could help me with a reply back it would be very helpful.

Please reply the moment you receive a response.

Just got a response on paypal and it says:
"Hello,
As my colleague has advised you previously, please seek independent legal advice regarding this issue. We will not be taking any further action."

So wtf?? Surley i cant be screwed there must be a way. And why wont paypal take my side and give the refund?

(11-16-2019, 05:00 AM)saarvendra Wrote: Does this SE for Airpods will work in India ?

Please Explain this Method a little bit more

(11-16-2019, 02:58 AM)mothered Wrote:

(11-15-2019, 03:51 PM)Dec.vs Wrote:

(11-13-2019, 11:20 PM)mothered Wrote: Please reply the moment you receive a response.

Just got a response on paypal and it says:
"Hello,
As my colleague has advised you previously, please seek independent legal advice regarding this issue. We will not be taking any further action."

So wtf?? Surley i cant be screwed there must be a way. And why wont paypal take my side and give the refund?

This Is ridiculous to say the least. I certainly didn't expect the lack of support from PayPal.

Put this SE aside. Create another completely different account, contact Argos and claim the Item Is faulty. When they request the return, box them- the Item Is light enough to do so. Prior to this though, review their terms and establish whether they (Argos) are responsible for loss of goods during transit. If so, or If there's no mention, you're good to go.

(11-16-2019, 07:54 PM)Dec.vs Wrote:

(11-16-2019, 02:58 AM)mothered Wrote:

(11-15-2019, 03:51 PM)Dec.vs Wrote: Just got a response on paypal and it says:
"Hello,
As my colleague has advised you previously, please seek independent legal advice regarding this issue. We will not be taking any further action."

So wtf?? Surley i cant be screwed there must be a way. And why wont paypal take my side and give the refund?

This Is ridiculous to say the least. I certainly didn't expect the lack of support from PayPal.

Put this SE aside. Create another completely different account, contact Argos and claim the Item Is faulty. When they request the return, box them- the Item Is light enough to do so. Prior to this though, review their terms and establish whether they (Argos) are responsible for loss of goods during transit. If so, or If there's no mention, you're good to go.

Okay will do thank you bro