(06-30-2022, 10:23 PM)Ordnael92 Wrote:

(06-30-2022, 06:02 PM)Andrea Bang Wrote:

(06-30-2022, 04:45 PM)Ordnael92 Wrote: Still a dispute, might soon become a claim though.

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Might be a stupid expedient to catch us red-handed.
Yet, I still have to hear from people whose Quest 2 have been banned once using it AFTER receiving the refund.

just opened mine and it went straight to claim

2 hours ago I received a mail by Meta in which they said that all affected refunds had been reprocessed by their Specialist team and suggested me to reach out to my financial institution or card  to see if the pending transaction could now be seen. Still, no refund email by PayPal.
Then, just a couple of minutes ago, I finally got a mail by PayPal. It wasn't about Meta finally handing out my refund, though; it was about me winning the dispute.
So, I'd say Meta kept telling bullshit until the very end, and I'm glad that PayPal was there to save the day!

(06-30-2022, 10:44 PM)Andrea Bang Wrote:

(06-30-2022, 10:23 PM)Ordnael92 Wrote:

(06-30-2022, 06:02 PM)Andrea Bang Wrote: just opened mine and it went straight to claim

2 hours ago I received a mail by Meta in which they said that all affected refunds had been reprocessed by their Specialist team and suggested me to reach out to my financial institution or card  to see if the pending transaction could now be seen. Still, no refund email by PayPal.
Then, just a couple of minutes ago, I finally got a mail by PayPal. It wasn't about Meta finally handing out my refund, though; it was about me winning the dispute.
So, I'd say Meta kept telling bullshit until the very end, and I'm glad that PayPal was there to save the day!

are you sure it's a dispute and not a claim you won? to win a dispute I think seller decides not paypal and how long did this take I just opened my claim yesterday

(06-30-2022, 10:23 PM)Ordnael92 Wrote:

(06-30-2022, 06:02 PM)Andrea Bang Wrote:

(06-30-2022, 04:45 PM)Ordnael92 Wrote: Still a dispute, might soon become a claim though.

---

Might be a stupid expedient to catch us red-handed.
Yet, I still have to hear from people whose Quest 2 have been banned once using it AFTER receiving the refund.

just opened mine and it went straight to claim

2 hours ago I received a mail by Meta in which they said that all affected refunds had been reprocessed by their Specialist team and suggested me to reach out to my financial institution or card  to see if the pending transaction could now be seen. Still, no refund email by PayPal.
Then, just a couple of minutes ago, I finally got a mail by PayPal. It wasn't about Meta finally handing out my refund, though; it was about me winning the dispute.
So, I'd say Meta kept telling bullshit until the very end, and I'm glad that PayPal was there to save the day!

(07-01-2022, 12:10 PM)WLT17 Wrote:

(06-30-2022, 10:23 PM)Ordnael92 Wrote:

(06-30-2022, 06:02 PM)Andrea Bang Wrote: just opened mine and it went straight to claim

2 hours ago I received a mail by Meta in which they said that all affected refunds had been reprocessed by their Specialist team and suggested me to reach out to my financial institution or card  to see if the pending transaction could now be seen. Still, no refund email by PayPal.
Then, just a couple of minutes ago, I finally got a mail by PayPal. It wasn't about Meta finally handing out my refund, though; it was about me winning the dispute.
So, I'd say Meta kept telling bullshit until the very end, and I'm glad that PayPal was there to save the day!

Yeah they said the same to me. I contacted paypal regarding the issue, they said ask for the transaction ID of the refund. Meta then said to me they were experiencing errors and they will get back to me one the department have sorted it out. Will probably dispute on paypal now.

(07-01-2022, 11:56 AM)Ordnael92 Wrote:

(06-30-2022, 10:44 PM)Andrea Bang Wrote:

(06-30-2022, 10:23 PM)Ordnael92 Wrote: 2 hours ago I received a mail by Meta in which they said that all affected refunds had been reprocessed by their Specialist team and suggested me to reach out to my financial institution or card  to see if the pending transaction could now be seen. Still, no refund email by PayPal.
Then, just a couple of minutes ago, I finally got a mail by PayPal. It wasn't about Meta finally handing out my refund, though; it was about me winning the dispute.
So, I'd say Meta kept telling bullshit until the very end, and I'm glad that PayPal was there to save the day!

are you sure it's a dispute and not a claim you won? to win a dispute I think seller decides not paypal and how long did this take I just opened my claim yesterday

Yes, I was told multiple times that my dispute would've been escalated to a claim in the case Meta and me couldn't reach an agreement after 10 days.
To my surprise, PayPal instantly approved my refund once the 10 days were over. Probably no escalation was neeeded, for I had provided them with so many proofs already that I couldn't but get a refund 

(07-01-2022, 11:56 AM)Ordnael92 Wrote:

(06-30-2022, 10:44 PM)Andrea Bang Wrote:

(06-30-2022, 10:23 PM)Ordnael92 Wrote: 2 hours ago I received a mail by Meta in which they said that all affected refunds had been reprocessed by their Specialist team and suggested me to reach out to my financial institution or card  to see if the pending transaction could now be seen. Still, no refund email by PayPal.
Then, just a couple of minutes ago, I finally got a mail by PayPal. It wasn't about Meta finally handing out my refund, though; it was about me winning the dispute.
So, I'd say Meta kept telling bullshit until the very end, and I'm glad that PayPal was there to save the day!

are you sure it's a dispute and not a claim you won? to win a dispute I think seller decides not paypal and how long did this take I just opened my claim yesterday

Yes, I was told multiple times that my dispute would've been escalated to a claim in the case Meta and me couldn't reach an agreement after 10 days.
To my surprise, PayPal instantly approved my refund once the 10 days were over. Probably no escalation was neeeded, for I had provided them with so many proofs already that I couldn't but get a refund 

(07-01-2022, 04:15 PM)Nabeshin Wrote:

(07-01-2022, 11:56 AM)Ordnael92 Wrote:

(06-30-2022, 10:44 PM)Andrea Bang Wrote: are you sure it's a dispute and not a claim you won? to win a dispute I think seller decides not paypal and how long did this take I just opened my claim yesterday

Yes, I was told multiple times that my dispute would've been escalated to a claim in the case Meta and me couldn't reach an agreement after 10 days.
To my surprise, PayPal instantly approved my refund once the 10 days were over. Probably no escalation was neeeded, for I had provided them with so many proofs already that I couldn't but get a refund 

No, that's just how PP works
If the seller doesn't answer in 10 days, your claim is automatically won by you
People have been exploiting this in the past with companies that were notorious for being too busy / not caring enough to answer claims
Samsung used to be one of them, you could order whatever you wanted, PP-claimed it didn't work, wait 10 days, get a refund, easy as that (and then Samsung would try to send a courier to your place to pick up the items, but you just had to avoid him and that was it)

(07-01-2022, 12:10 PM)WLT17 Wrote:

(06-30-2022, 10:23 PM)Ordnael92 Wrote:

(06-30-2022, 06:02 PM)Andrea Bang Wrote: just opened mine and it went straight to claim

2 hours ago I received a mail by Meta in which they said that all affected refunds had been reprocessed by their Specialist team and suggested me to reach out to my financial institution or card  to see if the pending transaction could now be seen. Still, no refund email by PayPal.
Then, just a couple of minutes ago, I finally got a mail by PayPal. It wasn't about Meta finally handing out my refund, though; it was about me winning the dispute.
So, I'd say Meta kept telling bullshit until the very end, and I'm glad that PayPal was there to save the day!

Yeah they said the same to me. I contacted paypal regarding the issue, they said ask for the transaction ID of the refund. Meta then said to me they were experiencing errors and they will get back to me one the department have sorted it out. Will probably dispute on paypal now.

(07-01-2022, 12:22 PM)Andrea Bang Wrote:

(07-01-2022, 11:56 AM)Ordnael92 Wrote:

(06-30-2022, 10:44 PM)Andrea Bang Wrote: are you sure it's a dispute and not a claim you won? to win a dispute I think seller decides not paypal and how long did this take I just opened my claim yesterday

Yes, I was told multiple times that my dispute would've been escalated to a claim in the case Meta and me couldn't reach an agreement after 10 days.
To my surprise, PayPal instantly approved my refund once the 10 days were over. Probably no escalation was neeeded, for I had provided them with so many proofs already that I couldn't but get a refund 

I just uploaded a screenshot of where they offered me a replacement or refund for now. Should I add something else?

(07-01-2022, 04:15 PM)Nabeshin Wrote:

(07-01-2022, 11:56 AM)Ordnael92 Wrote:

(06-30-2022, 10:44 PM)Andrea Bang Wrote: are you sure it's a dispute and not a claim you won? to win a dispute I think seller decides not paypal and how long did this take I just opened my claim yesterday

Yes, I was told multiple times that my dispute would've been escalated to a claim in the case Meta and me couldn't reach an agreement after 10 days.
To my surprise, PayPal instantly approved my refund once the 10 days were over. Probably no escalation was neeeded, for I had provided them with so many proofs already that I couldn't but get a refund 

No, that's just how PP works
If the seller doesn't answer in 10 days, your claim is automatically won by you
People have been exploiting this in the past with companies that were notorious for being too busy / not caring enough to answer claims
Samsung used to be one of them, you could order whatever you wanted, PP-claimed it didn't work, wait 10 days, get a refund, easy as that (and then Samsung would try to send a courier to your place to pick up the items, but you just had to avoid him and that was it)