(11-19-2024, 06:46 PM)bunnyslippers Wrote:

(11-19-2024, 02:12 AM)Gertzerroz Wrote: So update I received the Viofo dash cam. I contacted support and they asked for a photo and then after they're asking for a video for proof. They're saying they weighed the package. Any advice?

I didn't get any pushback but you should just keep saying what you've already said. Be persistent.

(11-20-2024, 02:34 PM)Gertzerroz Wrote:

(11-19-2024, 06:46 PM)bunnyslippers Wrote:

(11-19-2024, 02:12 AM)Gertzerroz Wrote: So update I received the Viofo dash cam. I contacted support and they asked for a photo and then after they're asking for a video for proof. They're saying they weighed the package. Any advice?

I didn't get any pushback but you should just keep saying what you've already said. Be persistent.

They're giving me a lot of push back. They're also ignoring my chats and tickets. I purchased with paypal. I might dispute.

This is what they're saying.

"We are sure that we have shipped the camera to you, there is also weight recording. If the camera is not included, the parcel cannot be weighted more than 1 KG. Also, you have mentioned that the package is totally complete when you got it."

(11-20-2024, 02:34 PM)Gertzerroz Wrote:

(11-19-2024, 06:46 PM)bunnyslippers Wrote:

(11-19-2024, 02:12 AM)Gertzerroz Wrote: So update I received the Viofo dash cam. I contacted support and they asked for a photo and then after they're asking for a video for proof. They're saying they weighed the package. Any advice?

I didn't get any pushback but you should just keep saying what you've already said. Be persistent.

They're giving me a lot of push back. They're also ignoring my chats and tickets. I purchased with paypal. I might dispute.

This is what they're saying.

"We are sure that we have shipped the camera to you, there is also weight recording. If the camera is not included, the parcel cannot be weighted more than 1 KG. Also, you have mentioned that the package is totally complete when you got it."

(11-22-2024, 12:34 AM)disqQ Wrote:

(11-20-2024, 02:34 PM)Gertzerroz Wrote:

(11-19-2024, 06:46 PM)bunnyslippers Wrote: I didn't get any pushback but you should just keep saying what you've already said. Be persistent.

They're giving me a lot of push back. They're also ignoring my chats and tickets. I purchased with paypal. I might dispute.

This is what they're saying.

"We are sure that we have shipped the camera to you, there is also weight recording. If the camera is not included, the parcel cannot be weighted more than 1 KG. Also, you have mentioned that the package is totally complete when you got it."

did they ask for pics of the shipping label?

(11-21-2024, 11:08 PM)bunnyslippers Wrote:

(11-20-2024, 02:34 PM)Gertzerroz Wrote:

(11-19-2024, 06:46 PM)bunnyslippers Wrote: I didn't get any pushback but you should just keep saying what you've already said. Be persistent.

They're giving me a lot of push back. They're also ignoring my chats and tickets. I purchased with paypal. I might dispute.

This is what they're saying.

"We are sure that we have shipped the camera to you, there is also weight recording. If the camera is not included, the parcel cannot be weighted more than 1 KG. Also, you have mentioned that the package is totally complete when you got it."

Interesting. Maybe they've toughened up! Remind them that any issues during shipment are their liability and you received it exactly as you're describing.

(11-22-2024, 01:06 PM)Gertzerroz Wrote:

(11-22-2024, 12:34 AM)disqQ Wrote:

(11-20-2024, 02:34 PM)Gertzerroz Wrote: They're giving me a lot of push back. They're also ignoring my chats and tickets. I purchased with paypal. I might dispute.

This is what they're saying.

"We are sure that we have shipped the camera to you, there is also weight recording. If the camera is not included, the parcel cannot be weighted more than 1 KG. Also, you have mentioned that the package is totally complete when you got it."

did they ask for pics of the shipping label?

No they asked for pictures of the box and then they wanted an unboxing video lol.

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(11-21-2024, 11:08 PM)bunnyslippers Wrote:

(11-20-2024, 02:34 PM)Gertzerroz Wrote: They're giving me a lot of push back. They're also ignoring my chats and tickets. I purchased with paypal. I might dispute.

This is what they're saying.

"We are sure that we have shipped the camera to you, there is also weight recording. If the camera is not included, the parcel cannot be weighted more than 1 KG. Also, you have mentioned that the package is totally complete when you got it."

Interesting. Maybe they've toughened up! Remind them that any issues during shipment are their liability and you received it exactly as you're describing.

I did a dispute with paypal. I will continue to press them.