(10-09-2023, 09:22 PM)spearow Wrote:

(10-09-2023, 08:27 PM)Jhxxhdudjshd Wrote:

(10-08-2023, 06:49 PM)spearow Wrote: So I went with a reputable refunder to help me get a refund from an eBay purchase from a big top rated seller and he failed miserably.
He claimed item was not working properly to seller and then requested a return for refund which was then approved by the seller. It then seems he attempted FTID v3 to fake the return. Returned package was marked as delivered 2-3 days later and order page said I would get refund within 10 days.
On the 9th day after return being delivered, the seller opened up a counter claim with eBay which put the case on hold and then next day got my account suspended.
The seller claimed he received an empty package way too small to fit the item I ordered, and that the physical label was altered + stated it as a "fraud return".
eBay closed the case and told me I wont receive a refund and every time I contact them they tell they cant do anything and they recommend I open up a chargeback with my bank.
This item is high priced and I was not expecting to eat the full cost and was expecting to be able to legit return worst case which is out the question now as well.
I was considering going through with the chargeback but wanted to see if you guys think its worth it or if you think this could put me at legal risk in any way.
One thing I should add is that as far as proof for my claim all I have is the return packages tracking number but its very sketch as it seems boxer shipped from a different state than mine (although it's like a 20-hr drive from me) and the weight shown on tracking does not match the actual weight of the item purchased whatsoever (way too light).
I also, looked up this companies reviews on siteadvisor/sitejabber and it seems people have legit issues when it comes to sending them stuff in and them claiming they received nothing or other items, which could help my claim.
Also, I don't know if the seller has hard proof but considering eBay sided with seller over me (8 year member with legit orders) pretty easily, when they're known to be buyer favored and banned my account without me being able to counter I would assume he does.
In the other hand, I'm not 100% sure if the seller had solid proof or if he even received the fake return as the timing for his counter claim was pretty sus... (why wait 9 days after delivery to claim you received empty box that you signed for), and it could be that since he's a really big top-rated seller eBay just took his side of the story.
Seller could have very well dealt with a similar issue from a previous SE'r since this seller sells good resale items and just knew what was going on and opened counter claim out of desperation to avoid refund being put through.
Please let me know your opinions/suggestions, as I'm stuck on what to do.


TLDR: Paid refunder for eBay refund service, he failed FTID v3 return and seller received fake package and opened a counter claim and my eBay account got banned and lost case (no refund), should I open bank chargeback? NOTE: Please read wall of text for more info

Have you considered asking eBay to reopen the account to legit return the items and blame the failed FTID on a mistake? Or has too much time passed to legit return?

eBay is not fuckin with me at all anymore, they will not reinstate the account therefore any chances of legit return are out the window sadly, even though returns are technically still accepted until the 15th.

(10-09-2023, 10:42 PM)spearow Wrote:

(10-09-2023, 09:47 PM)Jhxxhdudjshd Wrote:

(10-09-2023, 09:22 PM)spearow Wrote: eBay is not fuckin with me at all anymore, they will not reinstate the account therefore any chances of legit return are out the window sadly, even though returns are technically still accepted until the 15th.

If you go through the bank charge back route, make sure to tell your bank one of the reasons for the charge back is that eBay would refuse to let you return the items despite their policy and perhaps your consumer rights (this is true for the UK, not sure about your country)

Was thinking about bringing that up. Any tips on what I could say as a how I somehow got the product back after a failed FTID attempt?

(10-09-2023, 10:42 PM)spearow Wrote:

(10-09-2023, 09:47 PM)Jhxxhdudjshd Wrote:

(10-09-2023, 09:22 PM)spearow Wrote: eBay is not fuckin with me at all anymore, they will not reinstate the account therefore any chances of legit return are out the window sadly, even though returns are technically still accepted until the 15th.

If you go through the bank charge back route, make sure to tell your bank one of the reasons for the charge back is that eBay would refuse to let you return the items despite their policy and perhaps your consumer rights (this is true for the UK, not sure about your country)

Was thinking about bringing that up. Any tips on what I could say as a how I somehow got the product back after a failed FTID attempt?