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+--- Thread: PHILIPS S/N Warranty Claim (/Thread-PHILIPS-S-N-Warranty-Claim)
RE: PHILIPS S/N Warranty Claim - Kilra - 10-31-2023
(08-19-2023, 12:53 AM)prekrasnoyemirai Wrote: Hey guys, I read that Philips was an easy company for the s/n method on here, and I went ahead and tried it. My case has been progressing well, but I've now been sent this email by my rep:
"Thank you for answering our questions. I went ahead and sent you a prepaid FedEx return label via email for you to return your product to us for analysis. You should be receiving it shortly if you haven’t already. If it isn’t automatically forwarded to your inbox, please check your spam/junk folder. The tracking number for the label is [redacted]. Please only include the toothbrush unit. Once we receive your toothbrush, I will send you a new product and notify you of the order information. Feel free to reach out to us if you have any other questions.
What should I do? In my previous email I did say this:
"...However, regarding the shipping of my defective toothbrush, I was wondering if it would be safe to ship it via normal post. Having just looked it up on the Canada Post website, it seems that they clarify that:
"You must not ship batteries and equipment that are:
Damaged
Defective or recalled
Transported for recycling or disposal"
(https://www.canadapost-postescanada.ca/cpc/en/support/articles/abcs-of-mailing/batteries.page)
Please advise as to whether or not it might be more prudent to simply dispose/recycle the product, as I am less knowledgeable on the subject than you guys."
But it seems that the rep ignored that. Should I keep pressing with the hazardous battery story, or should I try boxing them? Or another method? Thanks in advance, I appreciate any help/advice as I'm quite inexperienced.
Do you mind explaining what steps you need to take in order to successfully perform this method?
RE: PHILIPS S/N Warranty Claim - SaneBateman - 11-17-2023
Quote:Both worked and it was only the handle sent.
Actually if you ask nicely the rep after receiving the handle, saying you sent the charging case and its cable to the repair center, they can send you the rest of the stuff for fr€€
RE: PHILIPS S/N Warranty Claim - InternetRockStar - 11-17-2023
(11-17-2023, 07:37 PM)SaneBateman Wrote:Quote:Both worked and it was only the handle sent.
Actually if you ask nicely the rep after receiving the handle, saying you sent the charging case and its cable to the repair center, they can send you the rest of the stuff for fr€€
Not in my experience at all.
The always claim that I had to ship something to them before I could receive anything.
I originally tried them and they shipped me a handle
But now no matter what excuse I use information I use they always require me to ship them something
RE: PHILIPS S/N Warranty Claim - SaneBateman - 11-17-2023
Quote:But now no matter what excuse I use information I use they always require me to ship them something
Yea me too, it's not my thing but I did try FTID last time by sending the custom label on an envelope and it worked, they shipped me the handle.