Razer Mouse S/N SE - Printable Version

Razer Mouse S/N SE - Printable Version

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RE: Razer Mouse S/N SE - Fagottino89 - 07-27-2023

(07-27-2023, 03:41 PM)andrew1774 Wrote:
(07-27-2023, 11:42 AM)Fagottino89 Wrote:
(07-27-2023, 11:40 AM)andrew1774 Wrote: at receiptmansion there are some fields like adress lines, postcode, so what adress should i fill there? One of their warehouses? Or official office? Or it's should be mine adress?

Should be your. Obviously compare the receipt to an original one to make sure all the details are correctly written
I've checked from those free templates on receiptmansion and decided to choose laptopsdirect.co.uk cuz they have same mouse in stock. But they can crosscheck validity of that PoP, what to do with that?

There is not much you can do about that, if they check and see that your is fake, they will deny your claim, but there is nothing to lose I suppose, and from what we are reading on the forum here someone else made it with fake pop too, so worth a try.
About the quality of the POP, receipt mansion have good ones, however if you want to check an original one for the store of your choice, buy something cheap from the store and see the receipt they will give you

RE: Razer Mouse S/N SE - andrew1774 - 07-28-2023

UPDATE

Code:
Good day!
Thank you for your response, this is Lloyd, part of the Razer Technical Support, and welcome to the Razer Technical Support. I'm glad to assist you today.
We understand that you have an issue with your Razer DeathAdder V3 Pro is burning on table . We are deeply saddened to know that you're having issues with this. We are so sorry for the inconvenience it has caused you. This is an experience we don't want our customers to have but no need to worry, we'll do our very best to help you out.
This is a strange issue. We would like to escalate your case to our Higher Team to further investigate what happened and for further assistance that can help us solve this problem.
For us to proceed, can you provide us with the lacking information below, please?
Phone:
Country: 
Date and time of incident:
Location of Incident: 
What devices are connected (daisy-chained)?
Once the information above is provided we will proceed with your case accordingly.

RE: Razer Mouse S/N SE - Fagottino89 - 07-28-2023

(07-28-2023, 06:43 AM)andrew1774 Wrote: UPDATE

Code:
Good day! Thank you for your response, this is Lloyd, part of the Razer Technical Support, and welcome to the Razer Technical Support. I'm glad to assist you today. We understand that you have an issue with your Razer DeathAdder V3 Pro is burning on table . We are deeply saddened to know that you're having issues with this. We are so sorry for the inconvenience it has caused you. This is an experience we don't want our customers to have but no need to worry, we'll do our very best to help you out. This is a strange issue. We would like to escalate your case to our Higher Team to further investigate what happened and for further assistance that can help us solve this problem. For us to proceed, can you provide us with the lacking information below, please? Phone: Country: Date and time of incident: Location of Incident: What devices are connected (daisy-chained)? Once the information above is provided we will proceed with your case accordingly.

Am I wrong or they're asking you this for the third time? If so, comply with their requests, but push a bit for a solution as well

RE: Razer Mouse S/N SE - mothered - 07-28-2023

(07-28-2023, 06:43 AM)andrew1774 Wrote: UPDATE

Code:
Good day! Thank you for your response, this is Lloyd, part of the Razer Technical Support, and welcome to the Razer Technical Support. I'm glad to assist you today. We understand that you have an issue with your Razer DeathAdder V3 Pro is burning on table . We are deeply saddened to know that you're having issues with this. We are so sorry for the inconvenience it has caused you. This is an experience we don't want our customers to have but no need to worry, we'll do our very best to help you out. This is a strange issue. We would like to escalate your case to our Higher Team to further investigate what happened and for further assistance that can help us solve this problem. For us to proceed, can you provide us with the lacking information below, please? Phone: Country: Date and time of incident: Location of Incident: What devices are connected (daisy-chained)? Once the information above is provided we will proceed with your case accordingly.

How did you respond to that?

RE: Razer Mouse S/N SE - andrew1774 - 07-28-2023

(07-28-2023, 09:33 AM)mothered Wrote:
(07-28-2023, 06:43 AM)andrew1774 Wrote: UPDATE

Code:
Good day! Thank you for your response, this is Lloyd, part of the Razer Technical Support, and welcome to the Razer Technical Support. I'm glad to assist you today. We understand that you have an issue with your Razer DeathAdder V3 Pro is burning on table . We are deeply saddened to know that you're having issues with this. We are so sorry for the inconvenience it has caused you. This is an experience we don't want our customers to have but no need to worry, we'll do our very best to help you out. This is a strange issue. We would like to escalate your case to our Higher Team to further investigate what happened and for further assistance that can help us solve this problem. For us to proceed, can you provide us with the lacking information below, please? Phone: Country: Date and time of incident: Location of Incident: What devices are connected (daisy-chained)? Once the information above is provided we will proceed with your case accordingly.
How did you respond to that?

Said that i temporary don't have phone rn cuz gave to relative for using, location gave of my drop, date and time few days before i contacted them, about what connected devices didn't answer

RE: Razer Mouse S/N SE - SumoSlammer - 07-28-2023

You should have said it just doesn't work as all mouses can have a faulty battery. The model you chose probaly has no reports whatsoever of burning so they will deeply investigate it and probaly ask you to send it in.

RE: Razer Mouse S/N SE - andrew1774 - 07-28-2023

(07-28-2023, 02:16 PM)SumoSlammer Wrote: You should have said it just doesn't work as all mouses can have a faulty battery. The model you chose probaly has no reports whatsoever of burning so they will deeply investigate it and probaly ask you to send it in.

Mouse has burned fully and thrown in trashcan and they accepted it

Btw if say that mouse had burned you can send to them any photo of bunch of burned plastic, any other electrical thing and it will be ok cuz it will look like melted black mixture xd

RE: Razer Mouse S/N SE - andrew1774 - 07-28-2023

UPDATE

Code:
Good day. I hope this email finds you well. Thank you for your prompt response to Razer Support! 
Thank you for providing all the information. As I have exhausted the options within my scope to help sort the issue. I will be escalating this case to a senior agent to help you out from here and handle your case with care. Our aim is still to help sort out the issue.
Our usual time frame is 24-48 business hours, but we want to set your expectation that due to the overwhelming volume we are receiving, processing your request might take longer than usual. I have already notified the team to check on your case.

RE: Razer Mouse S/N SE - SumoSlammer - 07-28-2023

Hopefully they don't ask for a return of anything and well done for now.

RE: Razer Mouse S/N SE - andrew1774 - 07-28-2023

(07-28-2023, 06:45 PM)SumoSlammer Wrote: Hopefully they don't ask for a return of anything and well done for now.

Nothing to return, i've widely described them this.