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Amazon can't verify PR - Printable Version

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RE: Amazon can't verify PR - exluzemba - 06-20-2023

(06-20-2023, 09:45 AM)mothered Wrote:
(06-19-2023, 11:19 AM)exluzemba Wrote: My first reply was “I have already contacted them , I gave you the pdf of the report and the case number what else do you want me to do
This is getting ridiculous now
All I want is a refund or replacement for my product that I never received “

Since then I’ve been getting the same “wait till July 26th” message
Did you request an escalation at any point?
What’s an escalation?
Should I just ask can you escalate the case or something?

RE: Amazon can't verify PR - mothered - 06-20-2023

(06-20-2023, 10:09 AM)exluzemba Wrote: What’s an escalation?
The claim Is reviewed/assessed on a senior level.

RE: Amazon can't verify PR - exluzemba - 06-20-2023

(06-20-2023, 10:13 AM)mothered Wrote:
(06-20-2023, 10:09 AM)exluzemba Wrote: What’s an escalation?
The claim Is reviewed/assessed on a senior level.
Yes it’s been investigated by a “specialised team” I can’t even talk to them on live chat anymore
And I keep getting emails from the Amazon Executive Customer Relations

RE: Amazon can't verify PR - mothered - 06-21-2023

(06-20-2023, 10:26 AM)exluzemba Wrote: Yes it’s been investigated by a “specialised team” I can’t even talk to them on live chat anymore
And I keep getting emails from the Amazon Executive Customer Relations
What did the latest email contain?

RE: Amazon can't verify PR - exluzemba - 06-21-2023

(06-21-2023, 09:34 AM)mothered Wrote:
(06-20-2023, 10:26 AM)exluzemba Wrote: Yes it’s been investigated by a “specialised team” I can’t even talk to them on live chat anymore
And I keep getting emails from the Amazon Executive Customer Relations
What did the latest email contain?
“ This is Yagnik from Amazon Executive Customer Relations.

We suggest you to help us with the latest closed Police report to fasten the investigation.

At this time, we're unable to validate your report with the police department. Please contact us after July 26,2023 and we’ll review our options. Once August 2,2023 passes, we're no longer able to assist.

Thank you for your understanding.”

The only new part is the “help us” part

RE: Amazon can't verify PR - Breezeagent - 06-21-2023

Just keep calling them everyday with the CRN number and you’ve been waiting to validate for a while. Eventually you will find a rep who would actually validate for you

RE: Amazon can't verify PR - mothered - 06-22-2023

(06-21-2023, 11:37 AM)exluzemba Wrote:
(06-21-2023, 09:34 AM)mothered Wrote:
(06-20-2023, 10:26 AM)exluzemba Wrote: Yes it’s been investigated by a “specialised team” I can’t even talk to them on live chat anymore
And I keep getting emails from the Amazon Executive Customer Relations
What did the latest email contain?
“ This is Yagnik from Amazon Executive Customer Relations.

We suggest you to help us with the latest closed Police report to fasten the investigation.

At this time, we're unable to validate your report with the police department. Please contact us after July 26,2023 and we’ll review our options. Once August 2,2023 passes, we're no longer able to assist.

Thank you for your understanding.”

The only new part is the “help us” part
Did you question what they require from your end?

RE: Amazon can't verify PR - exluzemba - 06-22-2023

(06-22-2023, 09:56 AM)mothered Wrote:
(06-21-2023, 11:37 AM)exluzemba Wrote:
(06-21-2023, 09:34 AM)mothered Wrote: What did the latest email contain?
“ This is Yagnik from Amazon Executive Customer Relations.

We suggest you to help us with the latest closed Police report to fasten the investigation.

At this time, we're unable to validate your report with the police department. Please contact us after July 26,2023 and we’ll review our options. Once August 2,2023 passes, we're no longer able to assist.

Thank you for your understanding.”

The only new part is the “help us” part
Did you question what they require from your end?
Yes but got no answer

RE: Amazon can't verify PR - mothered - 06-22-2023

(06-22-2023, 10:02 AM)exluzemba Wrote:
(06-22-2023, 09:56 AM)mothered Wrote:
(06-21-2023, 11:37 AM)exluzemba Wrote: “ This is Yagnik from Amazon Executive Customer Relations.

We suggest you to help us with the latest closed Police report to fasten the investigation.

At this time, we're unable to validate your report with the police department. Please contact us after July 26,2023 and we’ll review our options. Once August 2,2023 passes, we're no longer able to assist.

Thank you for your understanding.”

The only new part is the “help us” part
Did you question what they require from your end?
Yes but got no answer
Repeatedly question It.

If they fail to respond, hit a chargeback - the claim will be In your favour due to their noncompliance to settle It.

RE: Amazon can't verify PR - exluzemba - 06-25-2023

(05-27-2023, 04:57 PM)ThracianDecius Wrote: Just had the same problem with Amazon UK and yeah it's normal that they will tell you they are unable to verify PR. I was literally going on chat, phone and emailing them they just repeated the same script over and over; "We are unable to verify PR! please contact back in business hours". Eventually I got the refund after 40 days by continously chasing them and escalating to Amazon Executive team at jeff bezos. If you want the refund keep following it.
What did you say to them because I keep emailing them but they keep giving me the same response