(05-22-2023, 08:22 PM)AlreadyRRich Wrote:

(05-22-2023, 07:24 PM)fortune Wrote:

(05-22-2023, 06:03 PM)AlreadyRRich Wrote: Yeah I think it'll be too heavy. Best bet is to DNA.

Somebody did DNA and they said this, 'I received the item and I sent them a message saying I didn't receive it. They told me to contact the shipping company.', which pretty much means it is unsuccessful, I think exploded battery/not charging will work.

Well that confirms that Philips doesn't take responsibility of lost packages. Go ahead with faulty product, get ready to box / ftid them, I heard they are insistant on getting damaged products back prior to issue replacements / refunds.

(05-23-2023, 07:40 PM)brianthedude557 Wrote:

(05-22-2023, 08:22 PM)AlreadyRRich Wrote:

(05-22-2023, 07:24 PM)fortune Wrote: Somebody did DNA and they said this, 'I received the item and I sent them a message saying I didn't receive it. They told me to contact the shipping company.', which pretty much means it is unsuccessful, I think exploded battery/not charging will work.

Well that confirms that Philips doesn't take responsibility of lost packages. Go ahead with faulty product, get ready to box / ftid them, I heard they are insistant on getting damaged products back prior to issue replacements / refunds.

don't know where you heard this. At least Phillips north America just needs a serial number and a story on how the toothbrush stopped working/ and that it was a gift (make up a story, has to be a birthday present or wedding present whatever). Then they will just ask you to troubleshoot with them and finally they will offer you a new handle, you'll have to buy a charger and head for the toothbrush. Did this like 3 times in the past year. They do say to send your faulty one back if you receive a shipping label. You can just toss out the shipping label and enjoy the toothbrush they wont follow up.

(05-23-2023, 04:00 PM)fortune Wrote: For boxing the return, does dry ice have to be used?