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+--- Thread: Dell S/N SE help required (/Thread-Dell-S-N-SE-help-required)
RE: Dell S/N SE help required - Atransient120 - 05-09-2023
(05-09-2023, 10:16 AM)mothered Wrote:(05-08-2023, 10:58 AM)Atransient120 Wrote: I’m going to say I couldn’t get it off my auntie (being that she’s unwell in hospital) do you think that’s ok ? I fake a receipt?As per your comment below, are they only requesting a POP and not the return?
(05-08-2023, 10:58 AM)Atransient120 Wrote: I’m at the current stage, where they have requested order I’d/invoice etc to prove ownership, as clearly I can’t provide them with pictures of the laptop or the laptop itself.
Originally requested return, said I couldn’t because I binned it. Then asked for invoice, to which I sent a fake one. Now they want details of who the warranty is registered to for “verification purposes”
RE: Dell S/N SE help required - mothered - 05-09-2023
(05-09-2023, 10:18 AM)Atransient120 Wrote: Originally requested return, said I couldn’t because I binned it. Then asked for invoice, to which I sent a fake one. Now they want details of who the warranty is registered to for “verification purposes”Yes, I've read about the details they're requesting.
I just wanted to clarify this:
(05-09-2023, 10:18 AM)Atransient120 Wrote: I’m going to say I couldn’t get it off my auntie (being that she’s unwell in hospital) do you think that’s ok ?
RE: Dell S/N SE help required - Atransient120 - 05-09-2023
I was going to say that originally then someone said just send them a fake invoice instead of saying that which I have now done
RE: Dell S/N SE help required - Alexinoo - 05-09-2023
I think its messed up now, youve already sent a fake invoice and they have the real owners deatails on hand. We dont know if the registered owner is the original owner and if the item was purchased directly from DELL website, It could be that the registerd owner is a second owner, if you can get the details of the registered owner you can do a warranty transfer to your persona. I think you will need to setup a new SR, even so they will be able to see the history and your botched up SE.
RE: Dell S/N SE help required - eljot88 - 05-09-2023
Try to push this case forward with the info you gathered from the owner (if any) Next time you will know how to prepare. I recommend you to read other “DELL” topics here.