(01-28-2023, 10:56 PM)brr45 Wrote: Hi

Started an Empty Box SE on the 13th, I did exactly what a lot of people here have done with success: claimed EB, send pictures of empty brown box, didn't turn the device on

I waited for 2 weeks and got this e-mail today:

"Hello name,

Thank you for giving us time to complete our review.

Our team has been doing an in-depth investigation into this matter and we’ve been unable to find any potential concerns linking back to the courier.

During our investigation, we’ve also discovered a lot of deliveries being reported as missing or opened from prior orders that were placed from your area.

While we won’t be able to issue a refund or replacement for this claim, this is a serious issue that needs to be handled by your local authorities. Please contact them as soon as possible to open a case.

If they would like to get in touch with Meta Store Support to work with our security team, please have them contact us through their official government email.

Thank you for your understanding,"

It sounds like a fail or them asking for a PR, but I can't do it because I'm currently travelling and I already filed one for another SE recently. As I'm not home I can't even return it. Think I got any options here or it's a definitive fail?

(01-29-2023, 04:20 PM)kakakakakaroto Wrote: I managed to get a refund today, EU.

But I had to do a little extra because I had a bad presentiment. I Can tell you in PM if anyone is interested.

Be aware that this does not confirm that the method still works.

(01-29-2023, 03:12 PM)johnnyboiog88 Wrote:

(01-28-2023, 10:56 PM)brr45 Wrote: Hi

Started an Empty Box SE on the 13th, I did exactly what a lot of people here have done with success: claimed EB, send pictures of empty brown box, didn't turn the device on

I waited for 2 weeks and got this e-mail today:

"Hello name,

Thank you for giving us time to complete our review.

Our team has been doing an in-depth investigation into this matter and we’ve been unable to find any potential concerns linking back to the courier.

During our investigation, we’ve also discovered a lot of deliveries being reported as missing or opened from prior orders that were placed from your area.

While we won’t be able to issue a refund or replacement for this claim, this is a serious issue that needs to be handled by your local authorities. Please contact them as soon as possible to open a case.

If they would like to get in touch with Meta Store Support to work with our security team, please have them contact us through their official government email.

Thank you for your understanding,"

It sounds like a fail or them asking for a PR, but I can't do it because I'm currently travelling and I already filed one for another SE recently. As I'm not home I can't even return it. Think I got any options here or it's a definitive fail?

I had this issue a few months ago, I simply filed a chargeback through my bank and won it, as far as I am aware they never disputed it. That is why you can do the same with PayPal, they do not contest disputes (never used to, unsure fully if they do now or not)

So if I were you, I would just file a chargeback through your payment method

(01-29-2023, 02:24 PM)mothered Wrote:

(01-29-2023, 01:46 PM)blamb1 Wrote: @mothered that order the courier legitimately lost in transit was indeed eventually refunded, although it can't be considered a successful SE. I'm disappointed but hey I suppose once is better than not at all.

No need for disappointment.

Regardless of the circumstances Involved, you've been refunded - which was the objective of the SE. So In that sense, It did succeed.

(01-29-2023, 04:20 PM)kakakakakaroto Wrote: I managed to get a refund today, EU.

But I had to do a little extra because I had a bad presentiment. I Can tell you in PM if anyone is interested.

Be aware that this does not confirm that the method still works.

(01-29-2023, 05:33 PM)blamb1 Wrote:

(01-29-2023, 02:24 PM)mothered Wrote:

(01-29-2023, 01:46 PM)blamb1 Wrote: @mothered that order the courier legitimately lost in transit was indeed eventually refunded, although it can't be considered a successful SE. I'm disappointed but hey I suppose once is better than not at all.

No need for disappointment.

Regardless of the circumstances Involved, you've been refunded - which was the objective of the SE. So In that sense, It did succeed.

True, however I gained nothing. They merely refunded a package I never received so it was a lose lose situation. Thank you for your reply as ever

---

(01-29-2023, 04:20 PM)kakakakakaroto Wrote: I managed to get a refund today, EU.

But I had to do a little extra because I had a bad presentiment. I Can tell you in PM if anyone is interested.

Be aware that this does not confirm that the method still works.

PMd you, although as a previous user stated seems it was an email.
Please elaborate further here if possible, might save you from replying to several PMs.

Many thanks

(01-29-2023, 07:21 PM)kakakakakaroto Wrote:

(01-29-2023, 05:33 PM)blamb1 Wrote:

(01-29-2023, 02:24 PM)mothered Wrote: No need for disappointment.

Regardless of the circumstances Involved, you've been refunded - which was the objective of the SE. So In that sense, It did succeed.

True, however I gained nothing. They merely refunded a package I never received so it was a lose lose situation. Thank you for your reply as ever

---

(01-29-2023, 04:20 PM)kakakakakaroto Wrote: I managed to get a refund today, EU.

But I had to do a little extra because I had a bad presentiment. I Can tell you in PM if anyone is interested.

Be aware that this does not confirm that the method still works.

PMd you, although as a previous user stated seems it was an email.
Please elaborate further here if possible, might save you from replying to several PMs.

Many thanks

I can't tell you here because i will dox myself doing so.
I'll answer each PM for now.

(01-29-2023, 04:35 PM)vard Wrote:

(01-29-2023, 03:12 PM)johnnyboiog88 Wrote:

(01-28-2023, 10:56 PM)brr45 Wrote: Hi

Started an Empty Box SE on the 13th, I did exactly what a lot of people here have done with success: claimed EB, send pictures of empty brown box, didn't turn the device on

I waited for 2 weeks and got this e-mail today:

"Hello name,

Thank you for giving us time to complete our review.

Our team has been doing an in-depth investigation into this matter and we’ve been unable to find any potential concerns linking back to the courier.

During our investigation, we’ve also discovered a lot of deliveries being reported as missing or opened from prior orders that were placed from your area.

While we won’t be able to issue a refund or replacement for this claim, this is a serious issue that needs to be handled by your local authorities. Please contact them as soon as possible to open a case.

If they would like to get in touch with Meta Store Support to work with our security team, please have them contact us through their official government email.

Thank you for your understanding,"

It sounds like a fail or them asking for a PR, but I can't do it because I'm currently travelling and I already filed one for another SE recently. As I'm not home I can't even return it. Think I got any options here or it's a definitive fail?

I had this issue a few months ago, I simply filed a chargeback through my bank and won it, as far as I am aware they never disputed it. That is why you can do the same with PayPal, they do not contest disputes (never used to, unsure fully if they do now or not)

So if I were you, I would just file a chargeback through your payment method

I may have to do that for a DNA. And they don't deactivate it?

(01-29-2023, 05:33 PM)blamb1 Wrote: True, however I gained nothing. They merely refunded a package I never received so it was a lose lose situation.