(01-19-2023, 09:07 AM)Geoff Wrote:

(01-19-2023, 06:21 AM)Buddhism Wrote:

(01-19-2023, 05:56 AM)Geoff Wrote: Just recieved this email back
Thank you for your reply.

On behalf of Razer, we are deeply apologized to hear that this issue happened. We will take this case as our main priority and will have it escalated as soon as we receive your reply for the information below.

Date of purchase from Facebook marketplace:
Facebook marketplace receipt: (attach the receipt in pdf format).

Power adapter serial no:
Power adapter produce code:

1. Have you sought for any medical treatment after the incident?
2. If yes, what time and date you sought for the medical treatment?
3. If yes, could you please provide us with the medical treatment receipt or documentation?

For power adapter details, you may simply take a photo showing the details from the power brick. Make sure it is viewable and readable. I will determine the serial number and produce code from my end.
How do I proceed i don't have the charger.

Find a charger photo anywhere, if needed buy a charger SN from someone and edit it over one you found to be certain it hasnt been used before.
Ask same seller about his power brick and that you want to verify authenticity

I told the guy that I need a picture of the block to check if it was compatible with my power outlets

(01-19-2023, 10:13 AM)mothered Wrote:

(01-19-2023, 09:07 AM)Geoff Wrote:

(01-19-2023, 06:21 AM)Buddhism Wrote: Find a charger photo anywhere, if needed buy a charger SN from someone and edit it over one you found to be certain it hasnt been used before.
Ask same seller about his power brick and that you want to verify authenticity

I told the guy that I need a picture of the block to check if it was compatible with my power outlets

What was his response?

(01-19-2023, 11:00 AM)Geoff Wrote: they asked for the reciept of me buying it from the Facebook reseller. I am planning on saying that I bought it in cash so I have no reciept

(01-19-2023, 11:43 AM)mothered Wrote:

(01-19-2023, 11:00 AM)Geoff Wrote: they asked for the reciept of me buying it from the Facebook reseller. I am planning on saying that I bought it in cash so I have no reciept

^ That's a good move.

You can't give what you don't have.

(01-19-2023, 09:07 AM)Geoff Wrote:

(01-19-2023, 06:21 AM)Buddhism Wrote:

(01-19-2023, 05:56 AM)Geoff Wrote: Just recieved this email back
Thank you for your reply.

On behalf of Razer, we are deeply apologized to hear that this issue happened. We will take this case as our main priority and will have it escalated as soon as we receive your reply for the information below.

Date of purchase from Facebook marketplace:
Facebook marketplace receipt: (attach the receipt in pdf format).

Power adapter serial no:
Power adapter produce code:

1. Have you sought for any medical treatment after the incident?
2. If yes, what time and date you sought for the medical treatment?
3. If yes, could you please provide us with the medical treatment receipt or documentation?

For power adapter details, you may simply take a photo showing the details from the power brick. Make sure it is viewable and readable. I will determine the serial number and produce code from my end.
How do I proceed i don't have the charger.

Find a charger photo anywhere, if needed buy a charger SN from someone and edit it over one you found to be certain it hasnt been used before.
Ask same seller about his power brick and that you want to verify authenticity

I told the guy that I need a picture of the block to check if it was compatible with my power outlets

(01-19-2023, 01:03 PM)awaken470 Wrote:

(01-19-2023, 09:07 AM)Geoff Wrote:

(01-19-2023, 06:21 AM)Buddhism Wrote: Find a charger photo anywhere, if needed buy a charger SN from someone and edit it over one you found to be certain it hasnt been used before.
Ask same seller about his power brick and that you want to verify authenticity

I told the guy that I need a picture of the block to check if it was compatible with my power outlets

Was the laptop you found on Facebook still under warranty?

(01-19-2023, 12:17 PM)Geoff Wrote: Now that I have the pictures i think I am good to go

(01-19-2023, 02:07 PM)Buddhism Wrote:

(01-19-2023, 09:07 AM)Geoff Wrote:

(01-19-2023, 06:21 AM)Buddhism Wrote: Find a charger photo anywhere, if needed buy a charger SN from someone and edit it over one you found to be certain it hasnt been used before.
Ask same seller about his power brick and that you want to verify authenticity

I told the guy that I need a picture of the block to check if it was compatible with my power outlets

Interesting. What country are you in?
Not that it really matters what he thinks as long as you get a photo