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+--- Thread: BB refund vs replacement? (/Thread-BB-refund-vs-replacement)
RE: BB refund vs replacement? - mothered - 01-20-2023
(01-19-2023, 10:02 PM)br8 Wrote: Wondering so now do i reach out to the carrier to start an invstgation or just go back to pushing BB spprt? Im thinking BB but not sure how to proceed ?It's not your responsibility to deal with the carrier, BB does It through an external Investigation.
Request your claim be escalated with BB.
RE: BB refund vs replacement? - br8 - 01-20-2023
(01-20-2023, 12:37 AM)mothered Wrote:(01-19-2023, 10:02 PM)br8 Wrote: Wondering so now do i reach out to the carrier to start an invstgation or just go back to pushing BB spprt? Im thinking BB but not sure how to proceed ?It's not your responsibility to deal with the carrier, BB does It through an external Investigation.
Request your claim be escalated with BB.
Exactly what i was thinking. Whats up with these companies telling receivers to file a claim lol. From what i know they are the ones that need to open a claim for coverage/insrance
And alright sounds good
RE: BB refund vs replacement? - ffeffffefff - 01-20-2023
(01-01-2023, 02:39 AM)koohiiwonomimasu69 Wrote: BB dumped my delivery at my doorstep, no pic, no sig. Sub $500 though, so ymmv. DNA refund was easy.
A BB rep told a friend that refunds over $400 require escalation.
RE: BB refund vs replacement? - mothered - 01-20-2023
(01-20-2023, 01:37 AM)br8 Wrote: Whats up with these companies telling receivers to file a claim lol. From what i know they are the ones that need to open a claim for coverage/insranceExactly.
You've purchased through them and obviously not the carrier, so It's the company's responsibility to address all claim-related matters.
RE: BB refund vs replacement? - br8 - 01-26-2023
(01-20-2023, 01:48 AM)mothered Wrote:(01-20-2023, 01:37 AM)br8 Wrote: Whats up with these companies telling receivers to file a claim lol. From what i know they are the ones that need to open a claim for coverage/insranceExactly.
You've purchased through them and obviously not the carrier, so It's the company's responsibility to address all claim-related matters.
so i reached out again and was told it has already been issued and can take 2 weeks to be posted....so i decided to wait
however, im realizing ...is the chat support person i talked to just dumb?
cuz i got emails denying that they would provide a rfnd? and no confirmation that they would ... i could use it to my advantage tho when i follow up when i was told to. or do you think i should reach back asap to escalate it? cuz tiktok
RE: BB refund vs replacement? - mothered - 01-26-2023
(01-26-2023, 04:06 AM)br8 Wrote: .is the chat support person i talked to just dumb?Every company has at least one rep who's a total thickhead.
(01-26-2023, 04:06 AM)br8 Wrote: cuz i got emails denying that they would provide a rfnd? and no confirmation that they would ... i could use it to my advantage tho when i follow up when i was told to. or do you think i should reach back asap to escalate it? cuz tiktokAs per below, what's been Issued?
(01-26-2023, 04:06 AM)br8 Wrote: so i reached out again and was told it has already been issued and can take 2 weeks to be posted....so i decided to wait
If so, wait for the outcome.
RE: BB refund vs replacement? - ffeffffefff - 01-27-2023
(01-26-2023, 04:06 AM)br8 Wrote:(01-20-2023, 01:48 AM)mothered Wrote:(01-20-2023, 01:37 AM)br8 Wrote: Whats up with these companies telling receivers to file a claim lol. From what i know they are the ones that need to open a claim for coverage/insranceExactly.
You've purchased through them and obviously not the carrier, so It's the company's responsibility to address all claim-related matters.
so i reached out again and was told it has already been issued and can take 2 weeks to be posted....so i decided to wait
however, im realizing ...is the chat support person i talked to just dumb?
cuz i got emails denying that they would provide a rfnd? and no confirmation that they would ... i could use it to my advantage tho when i follow up when i was told to. or do you think i should reach back asap to escalate it? cuz tiktok
Best Buy customer service reps lie a lot. Last year I went through a nightmare with them doing this for an item I was legitimately buying.. They will say you're getting a refund and then when it goes to investigation they decide against you. I had to escalate to corporate to get my refund for a legitimately misdelivered product. It was like pulling teeth.
RE: BB refund vs replacement? - mothered - 01-28-2023
(01-27-2023, 10:03 PM)ffeffffefff Wrote: Best Buy customer service reps lie a lot.So do social engineers, so we're In the same boat battling the waves.
RE: BB refund vs replacement? - KingDead - 01-28-2023
The whole company lies top to bottom.
I’m in the midst of a $1200 laptop DNA. Requested a replacement and was told i would have to sign and it showed up in my orders as scheduled for the next day.
3am email: delayed.
So switch it to ‘1 hour curbside pickup. All day ‘were preparing your order’
As a test i order a $10 item for pickup at the same store and its ready in 5 minutes.
Last night 3am email: order delayed.
Meanwhile I called and talked to so many reps that I found out the order being reshipped and showing in my orders is all a lie because it’s currently under review because its too expensive.
So I just do what I do at least twice a week: Called the bank and filed a Dispute/chargeback.
I will now mail back either an empty box or an broken laptop or something that leaks. This is so i can say i returned the laptop if Best Buy responds to the dispute.
I’m also going to try and say it arrived leaky because ice noticed reps are so lazy now alot of them never read old chats so you can try multiple refunding methods until you win.
RE: BB refund vs replacement? - mothered - 01-29-2023
(01-28-2023, 11:23 PM)KingDead Wrote: So I just do what I do at least twice a week: Called the bank and filed a Dispute/chargeback.You hit chargebacks twice a week at the minimum?