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+--- Thread: Amazon.de (/Thread-Amazon-de--170082)

Pages: 1 2 3 4

RE: Amazon.de - mothered - 10-02-2022

(10-02-2022, 01:48 PM)dinix17 Wrote: I created a new account and placed one legitimate order but when I tried to order 2 iphone 14's they canceled my order and told me they noticed I was already returning items
I'm not sure what they're referring to.

What was their exact message?

RE: Amazon.de - dinix17 - 10-02-2022

(10-02-2022, 03:40 PM)mothered Wrote:
(10-02-2022, 01:48 PM)dinix17 Wrote: I created a new account and placed one legitimate order but when I tried to order 2 iphone 14's they canceled my order and told me they noticed I was already returning items
I'm not sure what they're referring to.

What was their exact message?

Guten Tag!

Wir haben Ihre Bestellung "ORDER NUMBER" storniert. Wir haben diese Maßnahme ergriffen, weil Sie für mehrere Bestellungen Erstattungen angefordert haben.

In der Regel bezahlen Sie für Artikel, wenn wir sie an Sie versenden. Daher werden Ihnen stornierte Artikel nicht in Rechnung gestellt. Falls Sie bereits eine Zahlung für diese Bestellung getätigt haben, haben wir eine Erstattung veranlasst.

RE: Amazon.de - eljot88 - 10-02-2022

(09-24-2022, 05:35 PM)dex73r Wrote:
(09-24-2022, 02:07 AM)mothered Wrote:
(09-23-2022, 04:27 PM)dex73r Wrote: Not on .de domain.
They refuse to refund even legit orders
Are you saying It's In their terms that refunds are no longer a part of their service?
Not really. The thing is, they at the current moment don't respect their own terms of service. No matter what you do, so I am having to deal with the delivery company - DHL right now to make amazon refund me, as DHL will demand it from amazon afterwards from what I understand. If this does not work, I will have to touch chargeback, but with all this chat history I have with them, it should be easy to chargeback.
(09-24-2022, 11:43 AM)dinix17 Wrote:
(09-23-2022, 11:25 PM)dex73r Wrote: Currently testing to finish off the started FTID for apple devices. Amazon redirected me to do certain steps to escalate my issue. Maybe it helps. Lets SEe.

What FTID did you use?
Not sure what you mean.

I am very interested how your case will over. Please let me know quoting me to let me get poup.

RE: Amazon.de - dinix17 - 10-02-2022

(10-02-2022, 04:19 PM)eljot88 Wrote:
(09-24-2022, 05:35 PM)dex73r Wrote:
(09-24-2022, 02:07 AM)mothered Wrote: Are you saying It's In their terms that refunds are no longer a part of their service?
Not really. The thing is, they at the current moment don't respect their own terms of service. No matter what you do, so I am having to deal with the delivery company - DHL right now to make amazon refund me, as DHL will demand it from amazon afterwards from what I understand. If this does not work, I will have to touch chargeback, but with all this chat history I have with them, it should be easy to chargeback.
(09-24-2022, 11:43 AM)dinix17 Wrote: What FTID did you use?
Not sure what you mean.

I am very interested how your case will over. Please let me know quoting me to let me get poup.

But they just canceled my order, so the return didn't even start.
But I will try again with a new clean account

RE: Amazon.de - mothered - 10-03-2022

(10-02-2022, 04:00 PM)dinix17 Wrote:
(10-02-2022, 03:40 PM)mothered Wrote:
(10-02-2022, 01:48 PM)dinix17 Wrote: I created a new account and placed one legitimate order but when I tried to order 2 iphone 14's they canceled my order and told me they noticed I was already returning items
I'm not sure what they're referring to.

What was their exact message?

Guten Tag!

Wir haben Ihre Bestellung "ORDER NUMBER" storniert. Wir haben diese Maßnahme ergriffen, weil Sie für mehrere Bestellungen Erstattungen angefordert haben.

In der Regel bezahlen Sie für Artikel, wenn wir sie an Sie versenden. Daher werden Ihnen stornierte Artikel nicht in Rechnung gestellt. Falls Sie bereits eine Zahlung für diese Bestellung getätigt haben, haben wir eine Erstattung veranlasst.
It doesn't help when I don't understand a word.

Please provide Its translated form.

RE: Amazon.de - Jail_Bird - 10-03-2022

(09-25-2022, 02:22 AM)mothered Wrote:
(09-24-2022, 05:19 PM)ayrotakesws Wrote: The thing is, they at the current moment don't respect their own terms of service.
Under such circumstances, you have solid grounds to contest It with escalations, chargebacks and PayPal disputes/claims.

(09-24-2022, 11:43 AM)dinix17 Wrote:
(09-23-2022, 11:25 PM)dex73r Wrote: Currently testing to finish off the started FTID for apple devices. Amazon redirected me to do certain steps to escalate my issue. Maybe it helps. Lets SEe.

What FTID did you use?
Not sure what you mean.

Meaning which version.

Not sure about any versions. I honestly do this myself and have no idea how these people label it. It's a proper method with no relabels for me working very well for more than 2 years now.

RE: Amazon.de - dinix17 - 10-03-2022

(10-03-2022, 01:18 AM)mothered Wrote:
(10-02-2022, 04:00 PM)dinix17 Wrote:
(10-02-2022, 03:40 PM)mothered Wrote: I'm not sure what they're referring to.

What was their exact message?

Guten Tag!

Wir haben Ihre Bestellung "ORDER NUMBER" storniert. Wir haben diese Maßnahme ergriffen, weil Sie für mehrere Bestellungen Erstattungen angefordert haben.

In der Regel bezahlen Sie für Artikel, wenn wir sie an Sie versenden. Daher werden Ihnen stornierte Artikel nicht in Rechnung gestellt. Falls Sie bereits eine Zahlung für diese Bestellung getätigt haben, haben wir eine Erstattung veranlasst.
It doesn't help when I don't understand a word.

Please provide Its translated form.
We have canceled your order "REDNI BROJ". We took this action because you requested refunds for multiple orders.

Typically, you pay for items when we ship them to you. Therefore, you will not be charged for canceled items. If you have already made payment for this order, we have issued a refund.

RE: Amazon.de - mothered - 10-03-2022

(10-03-2022, 07:40 AM)dinix17 Wrote: We have canceled your order "REDNI BROJ". We took this action because you requested refunds for multiple orders.
How many refunds In total have been performed on the account?

RE: Amazon.de - dinix17 - 10-06-2022

(10-03-2022, 10:04 AM)mothered Wrote:
(10-03-2022, 07:40 AM)dinix17 Wrote: We have canceled your order "REDNI BROJ". We took this action because you requested refunds for multiple orders.
How many refunds In total have been performed on the account?
I have 2 refunds on one account, one of which was a refund that was FTID 3

RE: Amazon.de - mothered - 10-06-2022

(10-06-2022, 11:51 AM)dinix17 Wrote:
(10-03-2022, 10:04 AM)mothered Wrote:
(10-03-2022, 07:40 AM)dinix17 Wrote: We have canceled your order "REDNI BROJ". We took this action because you requested refunds for multiple orders.
How many refunds In total have been performed on the account?
I have 2 refunds on one account, one of which was a refund that was FTID 3
A couple of refunds doesn't warrant an order cancellation.

If you still wish to use the account, ask them to justify the above.