(08-19-2022, 09:15 AM)Starkel Wrote:

(08-18-2022, 10:46 AM)mothered Wrote: Firstly, they've said to ....

It's fantastic.

ME:

Quote:In one email you tell me that this decision can be challenged, in the other, I should not call the amazon service by phone. But you close the discussion unilaterally.

I have already sent an email on Monday to say that I formally contest this decision and ask that this protest goes up your hierarchy.
It is out of the question that I do not find a solution.

Either you have a proof of not having received anything and I can turn against the carrier (I have an insurance).
Or you can reimburse me.

Amazon it was an instant response:

Quote:Thank you for writing to us.

Your return regarding order #4045524556 contained nothing in the package instead of the original item.

No refunds for this order will be issued until the corresponding item is received.

To learn more about our return policy, please refer to the Returns, Refunds and Title section of the Terms and Conditions available under the following link
www.amazon.fr/conditionsofuse

Our account team is unable to provide support via phone or chat at this time.

We appreciate your understanding.

ME:

Quote:Hello,

Did my complaint go higher in the hierarchy?

The answers are instantaneous concerning the product, but never answer about the hierarchy. 

I have questions.

Maybe they made a mistake (in the process, e.g. throwing away the box without keeping any evidence) and are trying to shut me up?

Or is it just a simple tactic?

Quote:but if you wish to dispute this decision, please reply to this email.

(08-19-2022, 11:18 AM)mothered Wrote: You've worded everything extremely well.

Whatever the case may be on their end, the fact Is, they're refusing your request for an escalation - which you're well within your rights to ask for It. Keep referencing their reply below, and demand the escalation.

Quote:Hello,

It's been 3 times that I ask, is my request going higher in your hierarchy?

The answer is yes or no.

If it's no, make my request go higher.

(08-19-2022, 03:33 PM)Andrea Bang Wrote: yup had to chargeback for a lit see my threads

(08-19-2022, 03:22 PM)Starkel Wrote:

(08-19-2022, 11:18 AM)mothered Wrote: You've worded everything extremely well.

Whatever the case may be on their end, the fact Is, they're refusing your request for an escalation - which you're well within your rights to ask for It. Keep referencing their reply below, and demand the escalation.

I asked again and nothing....

It's been 2 times in a row that I ask the hierarchy, nothing, and I know they respond very quickly.

What should I do?

(08-19-2022, 04:28 PM)Starkel Wrote:

(08-19-2022, 03:33 PM)Andrea Bang Wrote: yup had to chargeback for a lit see my threads

I don't have this option on my card.  I'm on it to take one with this option.

(08-19-2022, 04:53 PM)Andrea Bang Wrote:

(08-19-2022, 04:28 PM)Starkel Wrote:

(08-19-2022, 03:33 PM)Andrea Bang Wrote: yup had to chargeback for a lit see my threads

I don't have this option on my card.  I'm on it to take one with this option.

you can't charge back??

(08-19-2022, 04:37 PM)mothered Wrote:

(08-19-2022, 03:22 PM)Starkel Wrote:

(08-19-2022, 11:18 AM)mothered Wrote: You've worded everything extremely well.

Whatever the case may be on their end, the fact Is, they're refusing your request for an escalation - which you're well within your rights to ask for It. Keep referencing their reply below, and demand the escalation.

I asked again and nothing....

It's been 2 times in a row that I ask the hierarchy, nothing, and I know they respond very quickly.

What should I do?

Ridiculous to say the least.

Email every department you can think of, regardless of whether or not they're relevant to the claim. If need be, keep repeating It. You're bound to receive a reply, eventually.

(08-19-2022, 05:02 PM)Starkel Wrote:

(08-19-2022, 04:53 PM)Andrea Bang Wrote:

(08-19-2022, 04:28 PM)Starkel Wrote: I don't have this option on my card.  I'm on it to take one with this option.

you can't charge back??

Nop, not all card can chargeback.

(08-19-2022, 04:37 PM)mothered Wrote:

(08-19-2022, 03:22 PM)Starkel Wrote: I asked again and nothing....

It's been 2 times in a row that I ask the hierarchy, nothing, and I know they respond very quickly.

What should I do?

Ridiculous to say the least.

Email every department you can think of, regardless of whether or not they're relevant to the claim. If need be, keep repeating It. You're bound to receive a reply, eventually.

Hooo trust me, i will.

(08-19-2022, 05:34 PM)Andrea Bang Wrote:

(08-19-2022, 05:02 PM)Starkel Wrote:

(08-19-2022, 04:53 PM)Andrea Bang Wrote: you can't charge back??

Nop, not all card can chargeback.

(08-19-2022, 04:37 PM)mothered Wrote: Ridiculous to say the least.

Email every department you can think of, regardless of whether or not they're relevant to the claim. If need be, keep repeating It. You're bound to receive a reply, eventually.

Hooo trust me, i will.

every single credit card can chargeback what are you talking about? Even debit cards what kind of bank is this 

(08-19-2022, 09:16 PM)Starkel Wrote:

(08-19-2022, 05:34 PM)Andrea Bang Wrote:

(08-19-2022, 05:02 PM)Starkel Wrote: Nop, not all card can chargeback.


Hooo trust me, i will.

every single credit card can chargeback what are you talking about? Even debit cards what kind of bank is this 

Trust me, i can't use chargeback 
There is no need to go into details.