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+--- Thread: Apple one-time exception (?) (/Thread-Apple-one-time-exception--163576)
RE: Apple one-time exception (?) - stevenadams2323 - 06-24-2022
yo so they need the police report with a stamp. should i just call the police office and ask for it? they arent budging on it.
RE: Apple one-time exception (?) - mothered - 06-24-2022
(06-24-2022, 12:05 AM)azizouma Wrote: So lets say I order an iPad and when received I say that it doesn't turn on. Can I ask for the one time exception to not send it back and have the refund anyway ? Maybe by making up an excuse saying that I'm leaving the country for an unknown amount of time and that I didn't take it with me as it was not working at all.You can ask for a one-time exception during the claim's assessment (using the excuse above), when It's at the stage of Apple requesting the Item be returned.
RE: Apple one-time exception (?) - wideputin - 06-24-2022
(06-24-2022, 12:12 AM)stevenadams2323 Wrote: yo so they need the police report with a stamp. should i just call the police office and ask for it? they arent budging on it.Keep telling them that the police are refusing to provide one. And include a screenshot of the email of the police’s response to your online police report. You have to keep at it. Mix it up with a few phones to apple support complaining about the whole situation.
(06-24-2022, 12:12 AM)stevenadams2323 Wrote: yo so they need the police report with a stamp. should i just call the police office and ask for it? they arent budging on it.Don’t know how to quote threads but here’s the link to the thread where I deal with apple’s customer support asking me for a signed police report: https://sinister.li/Thread-Any-recent-Apple-EB-SEing
RE: Apple one-time exception (?) - mothered - 06-24-2022
(06-24-2022, 12:12 AM)stevenadams2323 Wrote: yo so they need the police report with a stamp. should i just call the police office and ask for it?You'll need to actually file a police report.
Without the PR, your claim will not move forward.
RE: Apple one-time exception (?) - stevenadams2323 - 06-24-2022
(06-24-2022, 02:11 AM)mothered Wrote:(06-24-2022, 12:12 AM)stevenadams2323 Wrote: yo so they need the police report with a stamp. should i just call the police office and ask for it?You'll need to actually file a police report.
Without the PR, your claim will not move forward.
I did online only, not in person. They keep asking for a police report hard copy and i have no idea what that is. I send them the PDF and i am claiming that thats all they do "the police" and told apple they have told me there is nothing more they can do.
RE: Apple one-time exception (?) - mothered - 06-24-2022
(06-24-2022, 10:17 AM)stevenadams2323 Wrote: They keep asking for a police report hard copy and i have no idea what that is.It's a stamped and signed printed copy.
(06-24-2022, 10:17 AM)stevenadams2323 Wrote: I send them the PDF and i am claiming that thats all they do "the police" and told apple they have told me there is nothing more they can do.Have they responded to this?
RE: Apple one-time exception (?) - stevenadams2323 - 06-24-2022
(06-24-2022, 10:56 AM)mothered Wrote:ive sent them another email. havent heard from them via email in like 4 days.(06-24-2022, 10:17 AM)stevenadams2323 Wrote: They keep asking for a police report hard copy and i have no idea what that is.It's a stamped and signed printed copy.
(06-24-2022, 10:17 AM)stevenadams2323 Wrote: I send them the PDF and i am claiming that thats all they do "the police" and told apple they have told me there is nothing more they can do.Have they responded to this?
what do you suggest should i call my local police station and say that? or should i continue with the insisting that they dont supply it.
RE: Apple one-time exception (?) - 2ndround - 06-30-2022
its notoriously hard to get prs from police for such situations.
anyone submitted a photoshopped doc before to apple?
RE: Apple one-time exception (?) - mothered - 07-01-2022
(06-24-2022, 11:00 AM)stevenadams2323 Wrote: what do you suggest should i call my local police station and say that? or should i continue with the insisting that they dont supply it.I've completely missed this quote.
The point Is, the police do not provide It, so that Information should be forwarded to Apple and they can sort It out between themselves - Apple & the police department. It's been a week since your last post. Any updates?
RE: Apple one-time exception (?) - stevenadams2323 - 07-01-2022
(07-01-2022, 04:24 AM)mothered Wrote:(06-24-2022, 11:00 AM)stevenadams2323 Wrote: what do you suggest should i call my local police station and say that? or should i continue with the insisting that they dont supply it.I've completely missed this quote.
The point Is, the police do not provide It, so that Information should be forwarded to Apple and they can sort It out between themselves - Apple & the police department. It's been a week since your last post. Any updates?
I think i updated it in another thread related to this, regardless, got my refund out of nowhere. took alot of hassling. my main problem now is the switch ftid. been more than a month and they just keep saying their team is working on it. my idea is that they are trying to find the 'switch' when i sent an envelope. i think they are stalling on me so i forget about it.