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+-- Forum: Hacking (https://sinister.li/Forum-Hacking)
+--- Forum: Social Engineering (https://sinister.li/Forum-Social-Engineering)
+--- Thread: Asus se (/Thread-Asus-se--162042)
RE: Asus se - Andrea Bags - 06-04-2022
they don't do free labels I thought
RE: Asus se - mothered - 06-05-2022
(06-02-2022, 08:23 AM)Itree1986 Wrote: they did and they responded that i need to contact fed ex againDid you proceed with It?
If so, what did It lead to?
RE: Asus se - Itree1986 - 06-06-2022
(06-05-2022, 03:36 AM)mothered Wrote: [quote="Itree1986" pid='1107550' dateline='1654154605']Did you proceed with It?
they did and they responded that i need to contact fed ex again
If so, what did It lead to
I responded to them and told them that i did not purchase the label from fedex so how would i have any authority to say anything to fedex or have them do anything about it
(06-04-2022, 01:48 PM)Andrea Bang Wrote: they don't do free labels I thought
They did for mine
RE: Asus se - Crumz - 06-06-2022
(06-06-2022, 09:58 AM)Itree1986 Wrote:(06-05-2022, 03:36 AM)mothered Wrote: [quote="Itree1986" pid='1107550' dateline='1654154605']Did you proceed with It?
they did and they responded that i need to contact fed ex again
If so, what did It lead to
I responded to them and told them that i did not purchase the label from fedex so how would i have any authority to say anything to fedex or have them do anything about it
(06-04-2022, 01:48 PM)Andrea Bang Wrote: they don't do free labels I thought
They did for mine
Might be worth jumping on the phone with them about it.
RE: Asus se - mothered - 06-06-2022
(06-06-2022, 09:58 AM)Itree1986 Wrote: I responded to them and told them that i did not purchase the label from fedex so how would i have any authority to say anything to fedex or have them do anything about itVery good approach.
What did they have to say about It?
RE: Asus se - Defeat - 06-06-2022
(06-04-2022, 12:01 PM)Itree1986 Wrote:Where are you located? If NA, there are 2 additional contacts in their response you can reach out to above them.(06-02-2022, 02:49 PM)Andrea Bang Wrote: how did you get a label from them?
They emailed me the label
(06-02-2022, 12:19 PM)Canadian Moose Wrote:(06-02-2022, 08:23 AM)Itree1986 Wrote: no they did and they responded that i need to contact fed ex againThat's pretty good, they're going to charge me for mine lol.
hope this helps
ACI-Customer_Care@asus.com
They responded from ACI-CEO_Feedback@asus.com.
Maybe give that a try?
I was already in touch with this department
RE: Asus se - Itree1986 - 06-09-2022
(06-06-2022, 10:54 AM)mothered Wrote:(06-06-2022, 09:58 AM)Itree1986 Wrote: I responded to them and told them that i did not purchase the label from fedex so how would i have any authority to say anything to fedex or have them do anything about itVery good approach.
What did they have to say about It?
They said because of the weight discrepancy they would not be able to provide additional support. I responded and let them know that this is not my fault and that they are the only ones that can do anything about it but it seems to just be going in circles at this point. i think i will try to call them soon.
(06-06-2022, 03:08 PM)Canadian Moose Wrote:(06-04-2022, 12:01 PM)Itree1986 Wrote:Where are you located? If NA, there are 2 additional contacts in their response you can reach out to above them.(06-02-2022, 02:49 PM)Andrea Bang Wrote: how did you get a label from them?
They emailed me the label
(06-02-2022, 12:19 PM)Canadian Moose Wrote: That's pretty good, they're going to charge me for mine lol.
They responded from ACI-CEO_Feedback@asus.com.
Maybe give that a try?
I was already in touch with this department
located in the US
RE: Asus se - mothered - 06-09-2022
(06-09-2022, 10:05 AM)Itree1986 Wrote: They said because of the weight discrepancy they would not be able to provide additional support.That's a load of garbage.
You've purchased through them, hence they're responsible to address and/or Investigate discrepancies/Issues.
(06-09-2022, 10:05 AM)Itree1986 Wrote: i think i will try to call them soon.Don't give In, keep contacting them.
RE: Asus se - BetterThings2 - 06-09-2022
In my experience I get a lot further by calling reps since you are able to put the reps on the ropes, and will apply some pressure to help move things along. OP I hope your se will be a success!
RE: Asus se - Defeat - 06-09-2022
(06-09-2022, 10:05 AM)Itree1986 Wrote:Did you try those other 2 emails?(06-06-2022, 10:54 AM)mothered Wrote:(06-06-2022, 09:58 AM)Itree1986 Wrote: I responded to them and told them that i did not purchase the label from fedex so how would i have any authority to say anything to fedex or have them do anything about itVery good approach.
What did they have to say about It?
They said because of the weight discrepancy they would not be able to provide additional support. I responded and let them know that this is not my fault and that they are the only ones that can do anything about it but it seems to just be going in circles at this point. i think i will try to call them soon.
(06-06-2022, 03:08 PM)Canadian Moose Wrote:(06-04-2022, 12:01 PM)Itree1986 Wrote: They emailed me the labelWhere are you located? If NA, there are 2 additional contacts in their response you can reach out to above them.
I was already in touch with this department
located in the US