(05-22-2022, 06:16 AM)BitPlayer Wrote: I did the same yesterday. Complete EB, went on chat and provided photos.  They said investigation would take 24-48 hours but this was completed after 7 hours and refund confirmed. One of the easiest SEs.
@Nabeshin  many thanks 👍

(05-22-2022, 06:19 AM)Canadian Moose Wrote:

(05-22-2022, 06:16 AM)BitPlayer Wrote: I did the same yesterday. Complete EB, went on chat and provided photos.  They said investigation would take 24-48 hours but this was completed after 7 hours and refund confirmed. One of the easiest SEs.
@Nabeshin  many thanks 👍

Holy, where you located?

(05-22-2022, 07:46 AM)Slippery Slope Wrote: I actually did a similar SE a couple months back. Almost the same way, but I got the 256GB Oculus 2 with travelling case, spacers, gun mounts and better headgear.

One of my favourite SE's to date.

(05-24-2022, 05:24 PM)K03NT3S31N Wrote: Wanted to give this a try, but unfortunately the Quest 2 isn't available in Germany.

EDIT: Must also be some brain-dead reps, since the Oculus weighs around ~500g (mostly to much for EB).

(05-24-2022, 04:10 PM)nunchi Wrote: Giving this a crack, will keep you all updated. Got the typical "We need to look into it" response for now.

(05-13-2022, 02:38 PM)Nabeshin Wrote: I mean, I don't even know how I can even try to explain something so easy

- Order a Quest 2 with a guest account
- When it arrives, claim completely EB (nothing at all in the parcel) on their support page (I went with chat)
- They asked for photos of the outside and the inside of the box, provided them through the chat
- "We'll start an investigation with UPS"
- Wait 3 days
- We're still investigating but whatever, customer is always right, replacement or refund?
- Your choice, really

Done
Zero PR, zero extra questions, nothing at all but 3 days of silence and a refund.. the label on the package even registered 2kg as weight and yet not a single complain

Just to be on the safe I won't turn this on until this Sunday just to give it a couple days but in case it's blacklisted or something (doubt it but you never know) I'll either:
- play pirated games on it, offline
- buy a new one from any other shop, ask for a legit return and put the blacklisted one in the package

EDIT: for the love of whatever, DO NOT TURN THE DEVICE ON until you get your refund
I've already read about 2 different people getting their refund denied because they couldn't wait 2 days to play with it, obviously Meta WILL see the s/n went online and will cancel your claim, just wait until your money are back and then a couple days just to be sure