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Need some help with a small SE (mouse) - Printable Version

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RE: Need some help with a small SE (mouse) - DragonyCat - 04-28-2022

(04-27-2022, 12:39 PM)mothered Wrote: There's no direct nor Indirect Indication of a return.

Also, about this, how do you know that from the sentenced used by the rep?

RE: Need some help with a small SE (mouse) - mothered - 04-28-2022

(04-27-2022, 01:34 PM)DragonyCat Wrote: What does this mean exactly? Will they call the store and verify?
They can check It Internally, or liaise with the store.

(04-27-2022, 01:34 PM)DragonyCat Wrote: Thanks for the YouTube link tip, did not think of that.
You're welcome.

(04-28-2022, 01:33 AM)DragonyCat Wrote: Also, about this, how do you know that from the sentenced used by the rep?
Because there's nothing there to suggest It, not even an Indirect Indication.

RE: Need some help with a small SE (mouse) - DragonyCat - 04-28-2022

(04-28-2022, 01:45 AM)mothered Wrote:
(04-27-2022, 01:34 PM)DragonyCat Wrote: What does this mean exactly? Will they call the store and verify?
They can check It Internally, or liaise with the store.

(04-27-2022, 01:34 PM)DragonyCat Wrote: Thanks for the YouTube link tip, did not think of that.
You're welcome.

(04-28-2022, 01:33 AM)DragonyCat Wrote: Also, about this, how do you know that from the sentenced used by the rep?
Because there's nothing there to suggest It, not even an Indirect Indication.

I see, I see. I will send a reply to the rep with the butchered YouTube link and the store name and purchase date. Hopefully they won't find out about it.

RE: Need some help with a small SE (mouse) - mothered - 04-28-2022

(04-28-2022, 01:54 AM)DragonyCat Wrote: I see, I see. I will send a reply to the rep with the butchered YouTube link and the store name and purchase date. Hopefully they won't find out about it.
In terms of the YouTube video, It's very likely they'll request It again so to make It look as though you're doing your utmost best to clarify the Issue, repeat the process, but upload It to another platform - such as Dailymotion.

Also, assure them It's working fine on your end.

RE: Need some help with a small SE (mouse) - Mohalol - 04-28-2022

(04-27-2022, 12:19 PM)DragonyCat Wrote: But one of the last sentences makes me think they really want to have the mouse sent to them instead of giving me the mouse without sending something.
they'll probably ask you to destroy the mouse and send them a proof

RE: Need some help with a small SE (mouse) - DragonyCat - 04-28-2022

(04-28-2022, 02:25 AM)mothered Wrote:
(04-28-2022, 01:54 AM)DragonyCat Wrote: I see, I see. I will send a reply to the rep with the butchered YouTube link and the store name and purchase date. Hopefully they won't find out about it.
In terms of the YouTube video, It's very likely they'll request It again so to make It look as though you're doing your utmost best to clarify the Issue, repeat the process, but upload It to another platform - such as Dailymotion.

Also, assure them It's working fine on your end.

(04-28-2022, 06:57 AM)Mohalol Wrote:
(04-27-2022, 12:19 PM)DragonyCat Wrote: But one of the last sentences makes me think they really want to have the mouse sent to them instead of giving me the mouse without sending something.
they'll probably ask you to destroy the mouse and send them a proof

Thanks for the replies. Sent my reply to the rep. I also think they'll ask to re-send the video but probably through Google Drive, one of their prior options besides YouTube.
Gotta think about a reason why I would like to use Dailymotion or something else besides Drive, or come up with a faulty Drive link method.

I also mistyped the Store with one single letter, where it's ovbious what the store is (known Dutch store) but enough for me to have a peace of mind that they won't hammer me about it. Idk. It felt better to send it like that lol.

Will update y'all.

RE: Need some help with a small SE (mouse) - mothered - 04-28-2022

(04-28-2022, 01:04 PM)DragonyCat Wrote: I also think they'll ask to re-send the video
Yes, I can almost guarantee they'll request It again.

(04-28-2022, 01:04 PM)DragonyCat Wrote: Gotta think about a reason why I would like to use Dailymotion or something else besides Drive
Simply tell them you're experiencing errors when attempting to upload the video.

Also mention that you've tried multiple browsers and devices to no avail.

(04-28-2022, 01:04 PM)DragonyCat Wrote: I also mistyped the Store with one single letter, where it's ovbious what the store is (known Dutch store) but enough for me to have a peace of mind that they won't hammer me about it. Idk. It felt better to send it like that lol.
Smart thinking.

(04-28-2022, 01:04 PM)DragonyCat Wrote: Will update y'all.
Please do.

RE: Need some help with a small SE (mouse) - DragonyCat - 04-29-2022

(04-28-2022, 04:25 PM)mothered Wrote:
(04-28-2022, 01:04 PM)DragonyCat Wrote: I also think they'll ask to re-send the video
Yes, I can almost guarantee they'll request It again.

(04-28-2022, 01:04 PM)DragonyCat Wrote: Gotta think about a reason why I would like to use Dailymotion or something else besides Drive
Simply tell them you're experiencing errors when attempting to upload the video.

Also mention that you've tried multiple browsers and devices to no avail.

(04-28-2022, 01:04 PM)DragonyCat Wrote: I also mistyped the Store with one single letter, where it's ovbious what the store is (known Dutch store) but enough for me to have a peace of mind that they won't hammer me about it. Idk. It felt better to send it like that lol.
Smart thinking.

(04-28-2022, 01:04 PM)DragonyCat Wrote: Will update y'all.
Please do.

Update 5 or 6 idk at this point lol:

"Greetings from Razer!

My name is Jacob, and I work as a Tech Support representative for Razer. Thank you for contacting Razer Tech Support. We are grateful for your interest in and support for Razer. We just received your inquiry and are delighted to assist you.

Thank you for providing the relevant information from your side.

However, please let us have some time to examine the proof of purchase provided from your side. We do understand that your Razer Basilisk V3 mouse not turning on is affecting your daily activities I have personally transferred your case to the Razer Internal Department without further ado.

To set your expectations, you will receive an update within 3-5 working days. Your patience will be highly appreciated.

Should you have any other issues or concerns with your Razer products in the near future, please do not hesitate to contact us. We will be more than happy to assist you further.

For your reference, this is the case number *****. Thank you for contacting Razer Technical Support."

RE: Need some help with a small SE (mouse) - mothered - 04-29-2022

(04-29-2022, 08:16 AM)DragonyCat Wrote:
(04-28-2022, 04:25 PM)mothered Wrote:
(04-28-2022, 01:04 PM)DragonyCat Wrote: I also think they'll ask to re-send the video
Yes, I can almost guarantee they'll request It again.

(04-28-2022, 01:04 PM)DragonyCat Wrote: Gotta think about a reason why I would like to use Dailymotion or something else besides Drive
Simply tell them you're experiencing errors when attempting to upload the video.

Also mention that you've tried multiple browsers and devices to no avail.

(04-28-2022, 01:04 PM)DragonyCat Wrote: I also mistyped the Store with one single letter, where it's ovbious what the store is (known Dutch store) but enough for me to have a peace of mind that they won't hammer me about it. Idk. It felt better to send it like that lol.
Smart thinking.

(04-28-2022, 01:04 PM)DragonyCat Wrote: Will update y'all.
Please do.

Update 5 or 6 idk at this point lol:

"Greetings from Razer!

My name is Jacob, and I work as a Tech Support representative for Razer. Thank you for contacting Razer Tech Support. We are grateful for your interest in and support for Razer. We just received your inquiry and are delighted to assist you.

Thank you for providing the relevant information from your side.

However, please let us have some time to examine the proof of purchase provided from your side. We do understand that your Razer Basilisk V3 mouse not turning on is affecting your daily activities I have personally transferred your case to the Razer Internal Department without further ado.

To set your expectations, you will receive an update within 3-5 working days. Your patience will be highly appreciated.

Should you have any other issues or concerns with your Razer products in the near future, please do not hesitate to contact us. We will be more than happy to assist you further.

For your reference, this is the case number *****. Thank you for contacting Razer Technical Support."
A good ol' Investigation.

Fingers crossed, they don't cross-check the authenticity of the POP against the order/Invoice number.

RE: Need some help with a small SE (mouse) - DragonyCat - 04-29-2022

(04-29-2022, 10:52 AM)mothered Wrote:
(04-29-2022, 08:16 AM)DragonyCat Wrote:
(04-28-2022, 04:25 PM)mothered Wrote: Yes, I can almost guarantee they'll request It again.

Simply tell them you're experiencing errors when attempting to upload the video.

Also mention that you've tried multiple browsers and devices to no avail.

Smart thinking.

Please do.

Update 5 or 6 idk at this point lol:

"Greetings from Razer!

My name is Jacob, and I work as a Tech Support representative for Razer. Thank you for contacting Razer Tech Support. We are grateful for your interest in and support for Razer. We just received your inquiry and are delighted to assist you.

Thank you for providing the relevant information from your side.

However, please let us have some time to examine the proof of purchase provided from your side. We do understand that your Razer Basilisk V3 mouse not turning on is affecting your daily activities I have personally transferred your case to the Razer Internal Department without further ado.

To set your expectations, you will receive an update within 3-5 working days. Your patience will be highly appreciated.

Should you have any other issues or concerns with your Razer products in the near future, please do not hesitate to contact us. We will be more than happy to assist you further.

For your reference, this is the case number *****. Thank you for contacting Razer Technical Support."
A good ol' Investigation.

Fingers crossed, they don't cross-check the authenticity of the POP against the order/Invoice number.

What can happen or be the result of them doing that? Don't want any legal trouble obviously.