Just placed my first order for SE

Just placed my first order for SE - Printable Version

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RE: Just placed my first order for SE - mothered - 01-29-2022

(01-28-2022, 04:20 PM)ToddNChips Wrote: Shall I wait until Monday to complain or shall I hop back on cs and explain the situation?

To avoid your claim heading In the wrong direction, get In contact as soon as possible.

RE: Just placed my first order for SE - ToddNChips - 01-29-2022

(01-29-2022, 02:37 AM)mothered Wrote:
(01-28-2022, 04:20 PM)ToddNChips Wrote: Shall I wait until Monday to complain or shall I hop back on cs and explain the situation?
To avoid your claim heading In the wrong direction, get In contact as soon as possible.

I got back on chat and she said she’s updated my claim and I will get an email from the concerned team in 24 hours.

(01-29-2022, 11:03 AM)ToddNChips Wrote:
(01-29-2022, 02:37 AM)mothered Wrote:
(01-28-2022, 04:20 PM)ToddNChips Wrote: Shall I wait until Monday to complain or shall I hop back on cs and explain the situation?
To avoid your claim heading In the wrong direction, get In contact as soon as possible.
I got back on chat and she said she’s updated my claim and I will get an email from the concerned team in 24 hours.

UPDATE- Emailed me now asking for a police report, do I go ahead?

RE: Just placed my first order for SE - mothered - 01-29-2022

(01-29-2022, 11:03 AM)ToddNChips Wrote: UPDATE- Emailed me now asking for a police report, do I go ahead?

Although a PR Is only required for administration purposes to move forward with the claim, It's not relevant to what you've claimed - the Item was missing In the package Itself, hence It's not a theft-related Incident.

Under the above circumstances, ask them why a police report Is needed.

RE: Just placed my first order for SE - ToddNChips - 01-29-2022

(01-29-2022, 11:44 AM)mothered Wrote:
(01-29-2022, 11:03 AM)ToddNChips Wrote: UPDATE- Emailed me now asking for a police report, do I go ahead?
Although a PR Is only required for administration purposes to move forward with the claim, It's not relevant to what you've claimed - the Item was missing In the package Itself, hence It's not a theft-related Incident.

Under the above circumstances, ask them why a police report Is needed.

I submitted the police report, they have rang me and they were very nice about the whole situation I explained the PEB and they said it has to be an error on their end so they will not be investigating this any further. Now do I just email them the PR Ref Number?

RE: Just placed my first order for SE - mothered - 01-29-2022

(01-29-2022, 11:59 AM)ToddNChips Wrote: I submitted the police report, they have rang me and they were very nice about the whole situation I explained the PEB and they said it has to be an error on their end so they will not be investigating this any further. Now do I just email them the PR Ref Number?

Given they're not continuing with the Investigation, are you sure they still need the PR?

RE: Just placed my first order for SE - ToddNChips - 01-29-2022

(01-29-2022, 03:03 PM)mothered Wrote:
(01-29-2022, 11:59 AM)ToddNChips Wrote: I submitted the police report, they have rang me and they were very nice about the whole situation I explained the PEB and they said it has to be an error on their end so they will not be investigating this any further. Now do I just email them the PR Ref Number?
Given they're not continuing with the Investigation, are you sure they still need the PR?

u I’m not sure either way I’ve sent the investigation. Is it just a matter of amazon refunding the order now or is the SE dead?

RE: Just placed my first order for SE - mothered - 01-29-2022

(01-29-2022, 03:11 PM)ToddNChips Wrote: I’m not sure either way I’ve sent the investigation.

You mean you've sent the "police report?".

(01-29-2022, 03:11 PM)ToddNChips Wrote: Is it just a matter of amazon refunding the order now or is the SE dead?

If they had evidence/reason to decline your claim, they wouldn't be wasting their time pursuing a PR.

So far, the claim Is heading In the right direction.

RE: Just placed my first order for SE - ToddNChips - 01-30-2022

(01-29-2022, 03:48 PM)mothered Wrote:
(01-29-2022, 03:11 PM)ToddNChips Wrote: I’m not sure either way I’ve sent the investigation.
You mean you've sent the "police report?".

(01-29-2022, 03:11 PM)ToddNChips Wrote: Is it just a matter of amazon refunding the order now or is the SE dead?
If they had evidence/reason to decline your claim, they wouldn't be wasting their time pursuing a PR.

So far, the claim Is heading In the right direction.

Yeah I meant I’ve filed the PR, they rang me yesterday saying they won’t be investigating it further. I’ve emailed amazon the PR Ref numbers etc. Do I just wait for them to email back or shall I jump back on CS.

RE: Just placed my first order for SE - mothered - 01-30-2022

(01-30-2022, 12:30 PM)ToddNChips Wrote: Yeah I meant I’ve filed the PR, they rang me yesterday saying they won’t be investigating it further. I’ve emailed amazon the PR Ref numbers etc. Do I just wait for them to email back or shall I jump back on CS.

If there's no reply within 2-3 days, get In touch and ask where your claim Is at.

If they haven't given you an estimated completion date that's a lot sooner than later, keep repeating It.

RE: Just placed my first order for SE - ToddNChips - 01-31-2022

(01-30-2022, 03:22 PM)mothered Wrote:
(01-30-2022, 12:30 PM)ToddNChips Wrote: Yeah I meant I’ve filed the PR, they rang me yesterday saying they won’t be investigating it further. I’ve emailed amazon the PR Ref numbers etc. Do I just wait for them to email back or shall I jump back on CS.
If there's no reply within 2-3 days, get In touch and ask where your claim Is at.

If they haven't given you an estimated completion date that's a lot sooner than later, keep repeating It.

After a few emails regarding my police report not being complete, I sent another email this morning saying what’s happening? I feel like I’ve been left in the shade about the whole claim they have just sent me one back saying I’ll be receiving a full refund of £195 within 5 days.

First SE SUCCESSFUL, next question is what store shall I do next Cool