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Razer SE - Printable Version

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+--- Thread: Razer SE (/Thread-Razer-SE--150768)

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RE: Razer SE - fi3ld - 11-04-2021

Hello fellows
They answered
"
Hello Djardi,


Great day! This is a follow-thru eamil from Razer Technical Support. My name is Lianne and I am glad to further assist you.

We sincerely understand your frustrations regarding the situation. We know that this is something that is very important for you.

We want to make sure that you have all the support you need, we highly advise you to contact our Razer Russian Support regarding your concerns.

For more reference, you may contact the Razer Russian Support through this link: https://www.razer.ru/guarantee/.

It is always with great joy assisting you.

Your case number is 211024-XXXXXX.

Should you have other questions regarding your concern, feel free to contact us anytime.


Thank you for choosing Razer! Please stay well and healthy.


All the best,
"

I answered
"
Good day,

Well, i contacted you with good intentions to professionally fix the situation because if i spoke Russian i would contact russian support.
I thought as a big company such things would be covered between you. I'm not russian and i don't speak russian and i don't like russians.
Why do you think i contacted you then? First website i had was in russian but you think it turned on English automatically??
Or there's a mouse that mouse in English and a mouse that moves in Russian ?
I believe that i contacted the same company responsible for my waste of money and time and energy and thought and words.
Because you sent me to the store, the store sent me back to you, then you're sending me to russians?
What I'm to you? freaking doll??! Hell yeah customer support and respect, i really had a supportive opinion of your service. Seems like only words and protocols.
I sent all the damn papers you asked for! What do you need more? My trousers? My underwear?
I wish i didn't even thought about the stupid green logo of yours. I worked 3 months as a slave dreaming about the setup.
Got the setup and stopped working dreaming to start a new life independently. Oh no i bought a Razer, they sell mouses that don't work, plus they treat customers as dolls.
Yeah thanks for ruining the dream.
I sent all the documents , pictures and video you asked for. Why the hell are you playing with me right now? Contact Russians ?! It's your job i think.
I want my case to be transferred to a moderator or another guy please i'd appreciate.
Thanks for your effort
Best regards,
"
I went hard because the smtp I've got has a french website on it so i couldn't send them an email as the "Bratishki" store.
I'm thinking to send it to them from outlook mail but in the same time they'd suspect smth.

RE: Razer SE - fi3ld - 11-05-2021

They answered
"
Hello Djardi,


Good day! Appreciate the response.

We sincerely understand where you're coming from.

The reason why we are routing you to the Razer Russian Support is because they will be the one to handle replacement concerns if the device is deemed defective.

However, since the device has been purchased from a different seller and not directly from the Razer website, all warranty claims will be directed to the seller.

We understand that this is not your fault and apologize for all the inconvenience caused.

Should you have other questions regarding your concern, feel free to contact us anytime.


We appreciate your patience understanding.


All the best,


Lianne
R Λ Ζ Ξ R Ⓣ Ⓔ Ⓒ Ⓗ
"

I think i have to write them from an outlook or mail.ru "Bratishki" Store in this case. Explaining to them the situation.

RE: Razer SE - mothered - 11-05-2021

(11-05-2021, 01:26 AM)fi3ld Wrote: I think i have to write them from an outlook or mail.ru "Bratishki" Store in this case. Explaining to them the situation.
Do exactly that.

You know what the message should contain, so please reply with each response received.

RE: Razer SE - fi3ld - 11-05-2021

(11-05-2021, 03:24 AM)mothered Wrote:
(11-05-2021, 01:26 AM)fi3ld Wrote: I think i have to write them from an outlook or mail.ru "Bratishki" Store in this case. Explaining to them the situation.
Do exactly that.

You know what the message should contain, so please reply with each response received.

"

здравствуйте,
We sincerely apologize for the situation with a client of ours, he mentioned that he has a case with you with the number 211024-001309.
Unfortunately, he got a manufacturing issue with the DeathAdder Pro V2 that he bought from us and we don't have such a product in stock anymore. And between us, we're closing our store soon because taxes are raising in Russia and with the new COVID-19 restrictions they're closing our store for a long time; so it won't be profitable for us to close our income source and pay high taxes. Therefore, unfortunately, we won't buy more products because we're selling the last ones we got and we're closing. We didn't want to disappoint the customer, that's why we professionally asked him to return to you hoping for a common mutual understanding and respect of a long-term relationship.
The customer explained angrily to us that you sent them to us, but there’s nothing we can do. It’s the owner’s decision.
We've been re-selling your products since 2017 and the times we got warranty claims about them can be counted on fingers, so we respect such quality.
If you can't proceed with his claim, we can produce a discount coupon although we don’t think it might be satisfactory for his customer’s expectations.
We appreciate your understanding.
Bratishki
"
Sent from inbox.ru as the store
Appreciate your interest brothers ")

RE: Razer SE - mothered - 11-05-2021

(11-05-2021, 05:36 AM)fi3ld Wrote:
(11-05-2021, 03:24 AM)mothered Wrote:
(11-05-2021, 01:26 AM)fi3ld Wrote: I think i have to write them from an outlook or mail.ru "Bratishki" Store in this case. Explaining to them the situation.
Do exactly that.

You know what the message should contain, so please reply with each response received.

"

здравствуйте,
We sincerely apologize for the situation with a client of ours, he mentioned that he has a case with you with the number 211024-001309.
Unfortunately, he got a manufacturing issue with the DeathAdder Pro V2 that he bought from us and we don't have such a product in stock anymore. And between us, we're closing our store soon because taxes are raising in Russia and with the new COVID-19 restrictions they're closing our store for a long time; so it won't be profitable for us to close our income source and pay high taxes. Therefore, unfortunately, we won't buy more products because we're selling the last ones we got and we're closing. We didn't want to disappoint the customer, that's why we professionally asked him to return to you hoping for a common mutual understanding and respect of a long-term relationship.
The customer explained angrily to us that you sent them to us, but there’s nothing we can do. It’s the owner’s decision.
We've been re-selling your products since 2017 and the times we got warranty claims about them can be counted on fingers, so we respect such quality.
If you can't proceed with his claim, we can produce a discount coupon although we don’t think it might be satisfactory for his customer’s expectations.
We appreciate your understanding.
Bratishki
"
Sent from inbox.ru as the store
Very well worded and mentioning a discount coupon, further adds to Its (apparent) authenticity.

RE: Razer SE - fi3ld - 11-07-2021

They answered me on the "Store" E-mail

"
Hello,

Thank you for contacting Razer Technical Support. My name is Ivy and I will be assisting you with your concern. We hope that you are in good health.

We've received your concern and based on the problem description that you have provided us, it says that you're unable to process replacement for the customer since you no longer have the item and also you're closing down your store.

We are deeply sad to know that you're having an issues with this. We are so sorry for the inconvenience it has caused you. This is an experience we don't want our partners to have but no need to worry, we'll do our very best to help you out.

Going back, we would like to inform you that we will take care of the issue. We will escalate the customers request so that he/she can be assisted with his/her replacement.

If you have any questions, please feel free to contact us anytime. Thank you for choosing Razer! Have a great day and stay safe.

For future reference, your case number is 211105-XXXXXX.
"

Well
I answered them from the "Customer"
"
Hello,
After calling the stupid dumb brainless Russian store, they couldn't solve my issue over phone they were throwing me right and left, same as you are doing.
I had to travel to their city and after i went there i had a fight with them because they said that I don't know how to write an e-mail and they asked me to write an email to you.
Why the hell do i have to go through all of this childish stupidity for a mouse? Every time i get hope, after it a disappointment. Why you're making life complicated? You and them!!!!
If i broke it, yes you have every god damn right to play with me. But it's your god damn fault !!!! And the thing is that you're not telling that from beginning,
No !! you're asking for pictures, asking for videos, asking for proofs as you're like NASA. And after wasting all my fucking time, you're sending me to the seller?
And the seller sends me back to you? Anyway, looks like it's not only Russians who are brainless.
After the fight, the manager had to come and i showed him our e-mails and he said that he has sent you an e-mail already with the case number i showed him.
So what the hell?
Thank you,
And i apologize if i hurt someone else's feelings, i'm the doll right here who wasted time and money for fake reputation.
Good day.
"
Hope they won't overthink it too much :d

RE: Razer SE - mothered - 11-07-2021

The biggest advantage you have Is this.
Quote:no need to worry, we'll do our very best to help you out
we would like to inform you that we will take care of the issue.

They believe your claim Is true and correct, therefore they're willing to take responsibility. If you play your cards right, there Is every reason why the SE will succeed.

RE: Razer SE - fi3ld - 11-09-2021

(11-07-2021, 11:16 AM)mothered Wrote: The biggest advantage you have Is this.
Quote:no need to worry, we'll do our very best to help you out
we would like to inform you that we will take care of the issue.

They believe your claim Is true and correct, therefore they're willing to take responsibility. If you play your cards right, there Is every reason why the SE will succeed.

Now they will possibly ask for proof of destruction..
I'd go with corrupt file in case they do that
[Image: bnna.png]
and pushing it with some anger, though i don't think it's the right card to play..
A more appropriate response would be a refusal to send them anything due to the "humiliation" they are doing on "me".
And that "I can't trust" them anymore because they playing left and right
Something like
"
Hello,
How are you feeling today? Good? Bad? Well definitely good for some reasons, and bad for some reasons hein?
See, this kind of emotion that gets you emotionless. But in some situations like this, it's not about emotions anymore; It's more about humiliation and disrespect for the human intellect and existence. Honestly, i don't see any mutual respect here. I did respect your "(reputation)" and protocols by sending you everything you asked for and obeying every meaningless command you've been asking me to do. Did i gain something rather than pure humiliation and being a toyboy for both of your businesses?
I would very like to obey this command of you one more last time, but you see this is the thing I've been doing for 5 times. What makes you think i will trust you right now ?
Maybe tomorrow you say, "oh you destroyed the mouse by yourself we can't do anything", "Return the mouse to us, Oh mouse destroyed, GFY" ,... .
You get my point? I'm not angry, neither satisfied. But it's a full disappointment, thank god i didn't trust you for a laptop.
So for how long you will keep playing this game? Till the warranty ends?
I believed russian people do this cheap tricks that's why i contacted you first. Seems like it's all about material gain for everyone, no one cares about their customers and even their damn manufacturing faults.
Tell me, for what i stopped my work and now I'm sitting jobless waiting for a hopeless response from a company that cares only about money?
You know my friend, it's not my job to draw karma. Imagine you're now working as a 5/2 40 hours week slave for this company, and then you get the chance, idea, vision and dream to do and build something on your own by yourself and for yourself; You finish last enslavement period, collect money and start your thing. Your motivation is so high, you already started to feel independent. Then you find that you've been tricked by the same enslavement system, that even doesn't want to let you go and give you your own right.
So your dream now is on pause, and life is on pause. And you still waiting for someone to send you to someone, and that someone to send you to someone back; Problem solved? No, you still have to send your underwear next to your girlfriend's pantyhose to get a VIP customer support; Problem solved? No bro, not just like that, now destroy the only thing that proves that it's a manufacturer issue;Problem solved? Soon, now you don't have proof. Problem solved.
I repeat myself, no emotions right here, I'm just expressing the language I've been seeing from you, to you. That's all.
I would ask to move my case to someone with higher intellect please.
Best regards,
Dj
"

RE: Razer SE - mothered - 11-09-2021

(11-09-2021, 01:46 AM)fi3ld Wrote:
(11-07-2021, 11:16 AM)mothered Wrote: The biggest advantage you have Is this.
Quote:no need to worry, we'll do our very best to help you out
we would like to inform you that we will take care of the issue.

They believe your claim Is true and correct, therefore they're willing to take responsibility. If you play your cards right, there Is every reason why the SE will succeed.

Now they will possibly ask for proof of destruction..
I'd go with corrupt file in case they do that
[Image: bnna.png]
and pushing it with some anger, though i don't think it's the right card to play..
A more appropriate response would be a refusal to send them anything due to the "humiliation" they are doing on "me".
And that "I can't trust" them anymore because they playing left and right
Something like
"
Hello,
How are you feeling today? Good? Bad? Well definitely good for some reasons, and bad for some reasons hein?
See, this kind of emotion that gets you emotionless. But in some situations like this, it's not about emotions anymore; It's more about humiliation and disrespect for the human intellect and existence. Honestly, i don't see any mutual respect here. I did respect your "(reputation)" and protocols by sending you everything you asked for and obeying every meaningless command you've been asking me to do. Did i gain something rather than pure humiliation and being a toyboy for both of your businesses?
I would very like to obey this command of you one more last time, but you see this is the thing I've been doing for 5 times. What makes you think i  will trust you right now ?
Maybe tomorrow you say, "oh you destroyed the mouse by yourself we can't do anything", "Return the mouse to us, Oh mouse destroyed, GFY" ,... .
You get my point? I'm not angry, neither satisfied. But it's a full disappointment, thank god i didn't trust you for a laptop.
So for how long you will keep playing this game? Till the warranty ends?
I believed russian people do this cheap tricks that's why i contacted you first. Seems like it's all about material gain for everyone, no one cares about their customers and even their damn manufacturing faults.
Tell me, for what i stopped my work and now I'm sitting jobless waiting for a hopeless response from a company that cares only about money?
You know my friend, it's not my job to draw karma. Imagine you're now working as a 5/2 40 hours week slave for this company, and then you get the chance, idea, vision and dream to do and build something on your own by yourself and for yourself; You finish last enslavement period, collect money and start your thing. Your motivation is so high, you already started to feel independent. Then you find that you've been tricked by the same enslavement system, that even doesn't want to let you go and give you your own right.
So your dream now is on pause, and life is on pause. And you still waiting for someone to send you to someone, and that someone to send you to someone back; Problem solved? No, you still have to send your underwear next to your girlfriend's pantyhose to get a VIP customer support; Problem solved? No bro, not just like that, now destroy the only thing that proves that it's a manufacturer issue;Problem solved? Soon, now you don't have proof. Problem solved.
I repeat myself, no emotions right here, I'm just expressing the language I've been seeing from you, to you. That's all.
I would ask to move my case to someone with higher intellect please.
Best regards,
Dj
"
You've given them every reason to understand your position as a customer who's totally dissatisfied with their product.

Let's see how they respond.

RE: Razer SE - Olafatron - 11-09-2021

rooting for you bro. Was that a genuine email from the Russian store?