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[SUPPORT] First SE - Printable Version

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RE: [SUPPORT] First SE - fi3ld - 10-05-2021

(10-04-2021, 03:01 AM)mothered Wrote:
(10-03-2021, 11:44 PM)fi3ld Wrote:
(10-03-2021, 09:03 AM)mothered Wrote: No method Is guaranteed to work 100% of the time, but Its success rate can be significantly Increased with perfect formulation and perseverance throughout the entire claim.

An alternative to your approach above, Is the corrupted video method.

Can you please explain it to me ?
It's obvious from its name but I have questions though
-How to corrupt it in a way that they wouldn't think about asking me to make it again?
Due to the nature of the method, It's almost certain that you will be asked to resend It a number of times.

Checkout the article on my blog - It explains It In great detail.

I checked, there's even post about POD, very good info brother. Your blog is just a treasure Cool
Appreciated
About POP, does it have to be from Logitech local store or any tech store in the city?
I thought also to tell them that I'm a dad 50 years old decided to buy a mouse for my little kid 10 years old and when we tried it It doesn't work
this way so they will easily let me go with corrupted video/file and maybe just take a picture as a proof of ownership.

RE: [SUPPORT] First SE - mothered - 10-05-2021

(10-05-2021, 12:30 AM)fi3ld Wrote: I checked, there's even post about POD, very good info brother. Your blog is just a treasure  Cool
Appreciated
You're most welcome.

(10-05-2021, 12:30 AM)fi3ld Wrote: About POP, does it have to be from Logitech local store or any tech store in the city?
As long as It shows the Item has been purchased and covered by Logitech's warranty, you'll be fine.

(10-05-2021, 12:30 AM)fi3ld Wrote: I thought also to tell them that I'm a dad 50 years old decided to buy a mouse for my little kid 10 years old and when we tried it It doesn't work
this way so they will easily let me go with corrupted video/file and maybe just take a picture as a proof of ownership.
Sounds good, however Logitech have tightened their claims management over the years, so you may still experience complications.

RE: [SUPPORT] First SE - fi3ld - 10-06-2021

(10-05-2021, 03:04 AM)mothered Wrote:
(10-05-2021, 12:30 AM)fi3ld Wrote: I checked, there's even post about POD, very good info brother. Your blog is just a treasure  Cool
Appreciated
You're most welcome.

(10-05-2021, 12:30 AM)fi3ld Wrote: About POP, does it have to be from Logitech local store or any tech store in the city?
As long as It shows the Item has been purchased and covered by Logitech's warranty, you'll be fine.

(10-05-2021, 12:30 AM)fi3ld Wrote: I thought also to tell them that I'm a dad 50 years old decided to buy a mouse for my little kid 10 years old and when we tried it It doesn't work
this way so they will easily let me go with corrupted video/file and maybe just take a picture as a proof of ownership.
Sounds good, however Logitech have tightened their claims management over the years, so you may still experience complications.

Here in tech stores they give check of buying, that includes the list of items and their price and VAT...
no sentence saying something about Logitech's warranty.
Can it work like that ? If not, then most probably to get a picture of warranty from guys selling their mouses on shopping sites?
Also a question about language, cuz it's gonna be written in Russian. no problem if i contact support in English?
...
No problem about complications, security is made to be broken and all is bypassable, as u say .." If well formulated Smile".
Besides, i won't be alone)

Very much appreciated

RE: [SUPPORT] First SE - mothered - 10-06-2021

(10-06-2021, 01:58 PM)fi3ld Wrote: Here in tech stores they give check of buying
What exactly do you mean by this?

(10-06-2021, 01:58 PM)fi3ld Wrote: Also a question about language, cuz it's gonna be written in Russian. no problem if i contact support in English?
It depends who you speak with.

They may require It In English to accurately evaluate your claim.

RE: [SUPPORT] First SE - fi3ld - 10-06-2021

(10-06-2021, 03:29 PM)mothered Wrote:
(10-06-2021, 01:58 PM)fi3ld Wrote: Here in tech stores they give check of buying
What exactly do you mean by this?

(10-06-2021, 01:58 PM)fi3ld Wrote: Also a question about language, cuz it's gonna be written in Russian. no problem if i contact support in English?
It depends who you speak with.

They may require It In English to accurately evaluate your claim.

I meant that I thought that it's enough to just show them the receipt as POP that's why I wanted to buy smth from any tech store and photoshop.
But here since it has to be a warranty, the situation got more complicated.
...
well if i get a warranty pic in Russian, i can use the I'm on a trip and can't find a near scanner to scan and translate?
Otherwise if i send them English, it will look suspicious because I'm in Russia..
What do you think ?

RE: [SUPPORT] First SE - mothered - 10-07-2021

(10-06-2021, 08:29 PM)fi3ld Wrote: I meant that I thought that it's enough to just show them the receipt as POP
Yes, I'm aware of what you're saying and while It's enough to satisfy a POP, some reps  prefer an English copy - just to verify Its description. 

I'm not suggesting It's the case with yourself, but rather the possibility may arise.

(10-06-2021, 08:29 PM)fi3ld Wrote: well if i get a warranty pic in Russian, i can use the I'm on a trip and can't find a near scanner to scan and translate?
What do you think ?
Yes, If they ask for an English receipt, try that or simply tell them to translate It.