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+--- Thread: zalando watch (/Thread-zalando-watch)
RE: zalando watch - absoluteunit - 09-17-2020
(09-14-2020, 09:03 PM)mothered Wrote:Hey i called them said package dna, they want me to fill in the expected zalando form. However they didnt say they'll directly refund but said theyll open a investigation with shipping company first, my question is, is this normal behaviour of them and should i proceed?(09-14-2020, 11:11 AM)absoluteunit Wrote: Good news, the package weighs around 1.4 kilo's lol and the driver didn't make me sign so maybe i just DNA??Absolutely, simply DNA It.
RE: zalando watch - mothered - 09-18-2020
(09-17-2020, 06:21 PM)absoluteunit Wrote: Hey i called them said package dna, they want me to fill in the expected zalando form. However they didnt say they'll directly refund but said theyll open a investigation with shipping company first, my question is, is this normal behaviour of them and should i proceed?In terms of the DNA, It's very common for Investigations to be opened.
It's simply part of the claims process, and so too Is the request to fill In a form. As long as It's not an affidavit, then you'll be fine.
RE: zalando watch - absoluteunit - 09-18-2020
(09-18-2020, 03:44 AM)mothered Wrote:(09-17-2020, 06:21 PM)absoluteunit Wrote: Hey i called them said package dna, they want me to fill in the expected zalando form. However they didnt say they'll directly refund but said theyll open a investigation with shipping company first, my question is, is this normal behaviour of them and should i proceed?In terms of the DNA, It's very common for Investigations to be opened.
It's simply part of the claims process, and so too Is the request to fill In a form. As long as It's not an affidavit, then you'll be fine.
It is a legal statement yes.
RE: zalando watch - mothered - 09-18-2020
(09-18-2020, 12:17 PM)absoluteunit Wrote: It is a legal statement yes.It may well only be required to move forward with the claim, and nothing more. Amazon Is typical of this process.
However personally, I wouldn't sign anything that's legally binding.
Ultimately, It's your call.
RE: zalando watch - absoluteunit - 09-18-2020
(09-18-2020, 12:31 PM)mothered Wrote:Im gonna do it lel(09-18-2020, 12:17 PM)absoluteunit Wrote: It is a legal statement yes.It may well only be required to move forward with the claim, and nothing more. Amazon Is typical of this process.
However personally, I wouldn't sign anything that's legally binding.
Ultimately, It's your call.
RE: zalando watch - mothered - 09-18-2020
(09-18-2020, 12:41 PM)absoluteunit Wrote:Good luck.(09-18-2020, 12:31 PM)mothered Wrote:Im gonna do it lel(09-18-2020, 12:17 PM)absoluteunit Wrote: It is a legal statement yes.It may well only be required to move forward with the claim, and nothing more. Amazon Is typical of this process.
However personally, I wouldn't sign anything that's legally binding.
Ultimately, It's your call.
RE: zalando watch - machakaminosos - 09-26-2020
Done a watch today too.
Bought it with an nike AF1, told them 10 minutes after receiving the package that I received the package but the watch is missing. Due to corona virus times the curier do not take my ID but asked for the number I told him my real one without problems. Zalando support asked me to sign their typical PDF documment that is a legal declaration blablabla, I done this before with fresh and old accounts, always different address, different phone numbers and different CC. In this case this zalando acc got 2500€ in bought items after the last SE that was done about a year ago. Hope this help you out to make a nice SE plan for the next time.
RE: zalando watch - mothered - 09-26-2020
(09-26-2020, 02:51 AM)machakaminosos Wrote: Done a watch today too.As a matter of Interest, what was the weight of the watch?
Bought it with an nike AF1, told them 10 minutes after receiving the package that I received the package but the watch is missing.
RE: zalando watch - machakaminosos - 09-26-2020
(09-26-2020, 03:34 AM)mothered Wrote:150gr(09-26-2020, 02:51 AM)machakaminosos Wrote: Done a watch today too.As a matter of Interest, what was the weight of the watch?
Bought it with an nike AF1, told them 10 minutes after receiving the package that I received the package but the watch is missing.
RE: zalando watch - mothered - 09-26-2020
(09-26-2020, 10:56 AM)machakaminosos Wrote: 150gr150 grams Is borderline to the missing Item/partial method, hence your claim was approved.
Well done.