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+--- Thread: John Lewis DNA (/Thread-John-Lewis-DNA)
RE: John Lewis DNA - Filament - 06-11-2020
(06-11-2020, 12:24 AM)lolyys928 Wrote:(06-11-2020, 12:20 AM)paranxia Wrote: be careful with the complaints ... now Amazon also has an anti-fraud department and if they have evidence in its favor the matter is not going well
did they not always have one?
They have. Just that they are very customer-centric so maybe it wouldn't appear so for some people until flags rise up.
RE: John Lewis DNA - mothered - 06-11-2020
(06-10-2020, 07:15 PM)lolyys928 Wrote: But by the looks of it, they have a set amount they are willing to refund under the circumstances because there is proof it was delivered to the address.I've yet to come across a fixed quota refund, based on confirmation of receipt of goods. It'll be Interesting to see whether their terms state this.
Proof of delivery, does not conclude proof of personally accepting the package.
Push them on this point, and be adamant throughout the entire process.
RE: John Lewis DNA - paranxia - 06-11-2020
(06-11-2020, 12:24 AM)lolyys928 Wrote:technically at the beginning their department analyzed crimes such as carding and identity theft ... then they started to observe the most suspicious repayments ... currently only the amazon.fr department should not yet manage the repayments while all the others they do it. .. but I know these things by hearsay so I wouldn't say bullshit ... so study well the method you want to implement and try to be as safe as possible(06-11-2020, 12:20 AM)paranxia Wrote: be careful with the complaints ... now Amazon also has an anti-fraud department and if they have evidence in its favor the matter is not going well
did they not always have one?
RE: John Lewis DNA - jdeemlg - 06-11-2020
Ye mine seems to think he has linked me to another account making a refund and wont look into it furthur now, nothing other than my name putting me with a refund i did for some airpods 2 years ago. Looks like a bank charge back for me
RE: John Lewis DNA - mothered - 06-12-2020
@lolyys928, any further developments since your last post?
RE: John Lewis DNA - lolyys928 - 06-12-2020
(06-12-2020, 04:04 AM)mothered Wrote: @lolyys928, any further developments since your last post?
Unfortunately, they would not budge at all. I had no prior history with them as well... Mangers kept saying, it was just the policy and they ask all there customers to contact the baank and there won't be a stand off. They were dicks tbf... Just went to the bank and got my money back today... I don't understand how anyone else has SE'd them, for such a big company they are stuck up asf.
RE: John Lewis DNA - mothered - 06-12-2020
(06-12-2020, 01:13 PM)lolyys928 Wrote:That's very poor customer service to say the least.(06-12-2020, 04:04 AM)mothered Wrote: @lolyys928, any further developments since your last post?
Unfortunately, they would not budge at all. I had no prior history with them as well... Mangers kept saying, it was just the policy and they ask all there customers to contact the baank and there won't be a stand off. They were dicks tbf... Just went to the bank and got my money back today... I don't understand how anyone else has SE'd them, for such a big company they are stuck up asf.
The main thing Is, your bank reversal succeeded In refunding the amount.
RE: John Lewis DNA - SE.UK - 06-12-2020
its all the way you handle it - they've been milked too hard in the past.
I can drop you my method with them if you want through PM!
RE: John Lewis DNA - lolyys928 - 06-12-2020
(06-12-2020, 06:55 PM)SE.UK Wrote: its all the way you handle it - they've been milked too hard in the past.
I can drop you my method with them if you want through PM!
Yeah, id appreciate ate that
RE: John Lewis DNA - mothered - 06-13-2020
(06-12-2020, 06:55 PM)SE.UK Wrote: its all the way you handle itAbsolutely.
(06-12-2020, 06:55 PM)SE.UK Wrote: they've been milked too hard in the past.So too has every other company on a large scale, yet they continue to fall victim.
As you've mentioned, It depends how effective the SE Is formulated and executed.