(05-23-2020, 05:55 AM)mothered Wrote:

(05-23-2020, 05:23 AM)zedrox464 Wrote: Honestly for food items, the company never asks for the product returned because opened food packages could be dangerous as it could attract insects or develop fungus or something of that sort. I have never experienced a company ask me for the remaining food.

Whilst you have a very valid point, unfortunately, some companies like this do In fact require the return.

In such cases, simply say that you've consumed the lot and felt extremely sick thereafter.

(05-23-2020, 05:25 PM)steadyremiix Wrote: so i received the box and didn’t open the door. the courier left the box outside my door and i emailed the company saying i didn’t receive it. they sent a picture of my door and asked if it was my door or not.

(05-24-2020, 03:28 AM)mothered Wrote:

(05-23-2020, 05:25 PM)steadyremiix Wrote: so i received the box and didn’t open the door. the courier left the box outside my door and i emailed the company saying i didn’t receive it. they sent a picture of my door and asked if it was my door or not.

It's completely Irrelevant whether It's the door to your premises.

The fact Is, they've left the package without a signature so as far as you're concerned, It was stolen.

(05-24-2020, 04:51 AM)steadyremiix Wrote: so shall i reply and say it is my door but i hadn’t been contacted by the delivery person to inform me it has been left outside my door?

Quote:the courier left the box outside my door

(05-24-2020, 07:38 AM)mothered Wrote:

(05-24-2020, 04:51 AM)steadyremiix Wrote: so shall i reply and say it is my door but i hadn’t been contacted by the delivery person to inform me it has been left outside my door?

Do not give them any reason to decline the claim, so yes, tell them It's the door to your home and that you did not receive the package.

The following Is a significant advantage to you, that can solidify the DNA method with a successful outcome.

Quote:the courier left the box outside my door

It was not personally handed to you, nor any member of your household so as far as you're concerned, the package was stolen at some time of the day/evening/night.

(05-24-2020, 11:52 AM)steadyremiix Wrote: i let them know that, let’s wait for the response.

(05-24-2020, 11:52 AM)steadyremiix Wrote: btw from the sweets and drink i tried, i’m pretty disappointed. i’ll stick to my own snacks from now on

(05-24-2020, 12:04 PM)mothered Wrote:

(05-24-2020, 11:52 AM)steadyremiix Wrote: i let them know that, let’s wait for the response.

In my view, I believe you have a pretty strong case In justifying why you didn't receive the package.

Please keep us updated.

(05-24-2020, 11:52 AM)steadyremiix Wrote: btw from the sweets and drink i tried, i’m pretty disappointed. i’ll stick to my own snacks from now on

I've experienced very similar circumstances.

I only opt for food/drinks that I've already tried beforehand.

(05-24-2020, 05:20 PM)steadyremiix Wrote:

(05-24-2020, 12:04 PM)mothered Wrote:

(05-24-2020, 11:52 AM)steadyremiix Wrote: i let them know that, let’s wait for the response.

In my view, I believe you have a pretty strong case In justifying why you didn't receive the package.

Please keep us updated.

(05-24-2020, 11:52 AM)steadyremiix Wrote: btw from the sweets and drink i tried, i’m pretty disappointed. i’ll stick to my own snacks from now on

I've experienced very similar circumstances.

I only opt for food/drinks that I've already tried beforehand.

.

been quite a while since i sent the email but still no response. i’m assuming since it’s sunday, responses may be delayed.

(05-25-2020, 03:57 AM)mothered Wrote:

(05-24-2020, 05:20 PM)steadyremiix Wrote:

(05-24-2020, 12:04 PM)mothered Wrote: In my view, I believe you have a pretty strong case In justifying why you didn't receive the package.

Please keep us updated.

I've experienced very similar circumstances.

I only opt for food/drinks that I've already tried beforehand.

.

been quite a while since i sent the email but still no response. i’m assuming since it’s sunday, responses may be delayed.

Most company claims operate on "business days", excluding public holidays and weekends.

How long ago was your last email sent?