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Bose QC35 SE help needed - Printable Version

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RE: Bose QC35 SE help needed - bag02craso - 02-17-2020

Just an update Receiving the replacement today. Will start the process tomorrow once again. Will keep you updated.

RE: Bose QC35 SE help needed - mothered - 02-17-2020

(02-17-2020, 08:30 AM)bag02craso Wrote: Just an update  Receiving the replacement today. Will start the process tomorrow once again. Will keep you updated.

Nice, the SE Is well and truly progressing In a positive manner.

I'll periodically check this thread.

RE: Bose QC35 SE help needed - unkn0wn123 - 02-17-2020

Just an update they didn't get in contact so I had to call them up again and a second time to push them, they said the same that I'll get a call in 3 days. They do like to take there time don't they?

RE: Bose QC35 SE help needed - bag02craso - 02-17-2020

(02-17-2020, 01:03 PM)unkn0wn123 Wrote: Just an update they didn't get in contact so I had to call them up again and a second time to push them, they said the same that I'll get a call in 3 days. They do like to take there time don't they?
Havent met long waiting time during my cases, so perhaps you've hit an unlucky streak here.

RE: Bose QC35 SE help needed - unkn0wn123 - 02-17-2020

(02-17-2020, 01:46 PM)bag02craso Wrote:
(02-17-2020, 01:03 PM)unkn0wn123 Wrote: Just an update they didn't get in contact so I had to call them up again and a second time to push them, they said the same that I'll get a call in 3 days. They do like to take there time don't they?
Havent met long waiting time during my cases, so perhaps you've hit an unlucky streak here.
I did register and got a support submitted a ticket, I was told a supervisor would be contacting me regarding my case. My story was about how the headsets were hot and warm and had some smoking coming from them.

RE: Bose QC35 SE help needed - unkn0wn123 - 02-17-2020

Didn't go through, they wanted me to send a replacement even though I said they were hot, smoking and I have kids. They offered a discount but that's all :/

RE: Bose QC35 SE help needed - bag02craso - 02-19-2020

(02-17-2020, 03:57 PM)unkn0wn123 Wrote: Didn't go through, they wanted me to send a replacement even though I said they were hot, smoking and I have kids. They offered a discount but that's all :/
They want you to ship back your current headset?
What was their argument for this?

RE: Bose QC35 SE help needed - unkn0wn123 - 02-19-2020

(02-19-2020, 09:20 AM)bag02craso Wrote:
(02-17-2020, 03:57 PM)unkn0wn123 Wrote: Didn't go through, they wanted me to send a replacement even though I said they were hot, smoking and I have kids. They offered a discount but that's all :/
They want you to ship back your current headset?
What was their argument for this?
Something to do with it's how there system works, I kept with my story and that my daughter even hurt her hand on the headset being so hot but they kept saying to make it work I had to ship the headset back. I have another serial and would like to give it another go, were did I go wrong?
EDIT: Tried again with a different excuse, same problem the service for replacements requires sending back the headphones.

RE: Bose QC35 SE help needed - bag02craso - 02-19-2020

(02-19-2020, 09:39 AM)unkn0wn123 Wrote:
(02-19-2020, 09:20 AM)bag02craso Wrote:
(02-17-2020, 03:57 PM)unkn0wn123 Wrote: Didn't go through, they wanted me to send a replacement even though I said they were hot, smoking and I have kids. They offered a discount but that's all :/
They want you to ship back your current headset?
What was their argument for this?
Something to do with it's how there system works, I kept with my story and that my daughter even hurt her hand on the headset being so hot but they kept saying to make it work I had to ship the headset back. I have another serial and would like to give it another go, were did I go wrong?
EDIT: Tried again with a different excuse, same problem the service for replacements requires sending back the headphones.
They seem to have boosted their claim system a bit. I have right now received the exact same message about having to ship the old one back. The question is how we proceed from this now that they are getting stubborn. Any ideas @mothered ?

RE: Bose QC35 SE help needed - dmcv18 - 02-19-2020

Read this while eating my breakfast listening to music and realised I could do with a new pair of headphones.
Currently on a whatsapp chat waiting for a representative to get back to me.
I have no serial number or code or anything so this will be fun.
Ill provide chat screenshots whenever I get an agent here.