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+--- Thread: Wireless Mouse? (/Thread-Wireless-Mouse)
RE: Wireless Mouse? - unkn0wn123 - 12-18-2019
(12-17-2019, 12:52 PM)mothered Wrote:Kindly share us the purchase invoice for warranty validation, so that I can assist you further.(12-17-2019, 12:42 PM)unkn0wn123 Wrote:(12-17-2019, 12:05 PM)mothered Wrote: The place of purchase Is Immaterial.Told them I bought it from them so should be interesting to see if they ask for a order num
Say that you've purchased It from them, thus they're responsible for processing claims.
Please reply when you receive their response.
Is what they said, so I said it was given to me as a gift (earlier I said I bought it from you but that shouldn't matter much) and I said I can't get it off them due to health reasons. If they ask the reasons I'll say they're sick and in the hospital or some along them lines. Sounds a bit cruel to ask for a invoice if someones ill...
RE: Wireless Mouse? - mothered - 12-18-2019
(12-18-2019, 09:04 AM)unkn0wn123 Wrote:(12-17-2019, 12:52 PM)mothered Wrote:Kindly share us the purchase invoice for warranty validation, so that I can assist you further.(12-17-2019, 12:42 PM)unkn0wn123 Wrote: Told them I bought it from them so should be interesting to see if they ask for a order num
Please reply when you receive their response.
Is what they said, so I said it was given to me as a gift (earlier I said I bought it from you but that shouldn't matter much) and I said I can't get it off them due to health reasons. If they ask the reasons I'll say they're sick and in the hospital or some along them lines. Sounds a bit cruel to ask for a invoice if someones ill...
Given It's only a week away from Christmas, alternatively, you can say that the person has gone on vacation and Is not expected back until the end of January, hence you cannot get a hold of the Invoice.
Vacations are a commonality during this time of year, so It does sound legit.
RE: Wireless Mouse? - unkn0wn123 - 12-19-2019
(12-18-2019, 11:10 AM)mothered Wrote:I got this email:(12-18-2019, 09:04 AM)unkn0wn123 Wrote:(12-17-2019, 12:52 PM)mothered Wrote: Please reply when you receive their response.Kindly share us the purchase invoice for warranty validation, so that I can assist you further.
Is what they said, so I said it was given to me as a gift (earlier I said I bought it from you but that shouldn't matter much) and I said I can't get it off them due to health reasons. If they ask the reasons I'll say they're sick and in the hospital or some along them lines. Sounds a bit cruel to ask for a invoice if someones ill...
Given It's only a week away from Christmas, alternatively, you can say that the person has gone on vacation and Is not expected back until the end of January, hence you cannot get a hold of the Invoice.
Vacations are a commonality during this time of year, so It does sound legit.
I understand your concern, but the purchase invoice is mandatory for warranty validation. In other way to help you out, we tried validating the product with the product S/N, but it did not help, as it is out of warranty.
Is there a way to check if a logitech product is in warranty?
RE: Wireless Mouse? - mothered - 12-19-2019
(12-19-2019, 05:19 AM)unkn0wn123 Wrote: I got this email:If the Item Is not under warranty, I don't understand why they're adamant on requesting the Invoice.
I understand your concern, but the purchase invoice is mandatory for warranty validation. In other way to help you out, we tried validating the product with the product S/N, but it did not help, as it is out of warranty.
(12-19-2019, 05:19 AM)unkn0wn123 Wrote: Is there a way to check if a logitech product is in warranty?Not that I'm aware of.
RE: Wireless Mouse? - unkn0wn123 - 12-19-2019
(12-19-2019, 06:45 AM)mothered Wrote:Dam, looks like I'm out of luck(12-19-2019, 05:19 AM)unkn0wn123 Wrote: I got this email:If the Item Is not under warranty, I don't understand why they're adamant on requesting the Invoice.
I understand your concern, but the purchase invoice is mandatory for warranty validation. In other way to help you out, we tried validating the product with the product S/N, but it did not help, as it is out of warranty.
(12-19-2019, 05:19 AM)unkn0wn123 Wrote: Is there a way to check if a logitech product is in warranty?Not that I'm aware of.
RE: Wireless Mouse? - mothered - 12-19-2019
(12-19-2019, 06:48 AM)unkn0wn123 Wrote:(12-19-2019, 06:45 AM)mothered Wrote:Dam, looks like I'm out of luck(12-19-2019, 05:19 AM)unkn0wn123 Wrote: I got this email:If the Item Is not under warranty, I don't understand why they're adamant on requesting the Invoice.
I understand your concern, but the purchase invoice is mandatory for warranty validation. In other way to help you out, we tried validating the product with the product S/N, but it did not help, as it is out of warranty.
(12-19-2019, 05:19 AM)unkn0wn123 Wrote: Is there a way to check if a logitech product is in warranty?Not that I'm aware of.
There's always a way to circumvent any entity, regardless of the circumstances at the time. Read the PM I've sent you.
SEing Involves a step-by-step process, by manipulating every obstacle along the way to ultimately achieve your objective. There are no hard and fast rules, but rather based on the nature of the SE that you're currently experiencing. No two SEs are alike- each "will" differ to some degree, hence you need to adjust to the Issue at hand, and Immediately address It accordingly and effectively.
RE: Wireless Mouse? - unkn0wn123 - 12-19-2019
I managed to get the number for a G903, with a few retrys I managed to get someone who just needs a serial number but also a video demonstrating the issue and a ticket number in the photo. Anyway around this? I'm getting the image for the mouse with the ticket number but it's the video that'll be an issue