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+--- Thread: Zalando investigation (/Thread-Zalando-investigation)
Zalando investigation - Mister - 09-19-2019
(09-19-2019, 06:05 PM)moneymaker6660 Wrote:(09-19-2019, 10:04 AM)Mister Wrote: A load of clothes. Will update when started.Sure thing, out of curiosity have you ever done footasylum ? if so how were they to deal with
No I never done them sorry.
Zalando investigation - Mister - 09-21-2019
Did you email them to start or ring?
RE: Zalando investigation - moneymaker6660 - 09-21-2019
(09-21-2019, 07:29 PM)Mister Wrote: Did you email them to start or ring?Call, always call.
Zalando investigation - Mister - 09-22-2019
I’ve just been asked to provide Id along with the statement, first time I’ve been asked this as well. I can’t provide it as I’ve changed my name and used a different address. I’m not really sure how I’m going to proceed with the SE now.
Zalando investigation - Mister - 09-22-2019
Been told without ID they can not proceed with the investigation with out ID.
RE: Zalando investigation - moneymaker6660 - 09-22-2019
(09-22-2019, 02:56 PM)Mister Wrote: Been told without ID they can not proceed with the investigation with out ID.Oh yes, this happened to me?
Is this your first refund with Zalando at your own address? How much was your order total?
Zalando investigation - Mister - 09-22-2019
(09-22-2019, 06:36 PM)moneymaker6660 Wrote:(09-22-2019, 02:56 PM)Mister Wrote: Been told without ID they can not proceed with the investigation with out ID.Oh yes, this happened to me?
Is this your first refund with Zalando at your own address? How much was your order total?
This ain’t the first refund I’ve done with them, that’s is why I’ve used and different last night and a different address. The order is £1100+ trying to refund about £700 of it. I honestly don’t see how I can get around the id part if I used different details to my own.
RE: Zalando investigation - moneymaker6660 - 09-22-2019
(09-22-2019, 08:02 PM)Mister Wrote:I thought similar when it to the ID part but they still accepted it. The name address was different. However, my order wasn't as close to the amount of yours. After you send over the ID they'll process your refund but it will likely be your last due to the fact they've got your address and photo id.(09-22-2019, 06:36 PM)moneymaker6660 Wrote:(09-22-2019, 02:56 PM)Mister Wrote: Been told without ID they can not proceed with the investigation with out ID.Oh yes, this happened to me?
Is this your first refund with Zalando at your own address? How much was your order total?
This ain’t the first refund I’ve done with them, that’s is why I’ve used and different last night and a different address. The order is £1100+ trying to refund about £700 of it. I honestly don’t see how I can get around the id part if I used different details to my own.
Zalando investigation - Mister - 09-22-2019
The problem Im thinking is that they may link my real name and address with a previous refund I did 18 months ago. I’m not sure I’m willing to take that chance or not.
Zalando investigation - Mister - 09-22-2019
(09-22-2019, 11:28 PM)moneymaker6660 Wrote:(09-22-2019, 08:02 PM)Mister Wrote:I thought similar when it to the ID part but they still accepted it. The name address was different. However, my order wasn't as close to the amount of yours. After you send over the ID they'll process your refund but it will likely be your last due to the fact they've got your address and photo id.(09-22-2019, 06:36 PM)moneymaker6660 Wrote: Oh yes, this happened to me?
Is this your first refund with Zalando at your own address? How much was your order total?
This ain’t the first refund I’ve done with them, that’s is why I’ve used and different last night and a different address. The order is £1100+ trying to refund about £700 of it. I honestly don’t see how I can get around the id part if I used different details to my own.
Had you already done a refund with the details on your ID?