(08-09-2019, 12:58 PM)FlyingBirdFlip Wrote: UPDATE: So I called them up 2 days ago, and I explained that I had thrown it away so it is not possible to return it. He said he has to have a senior manager to approve the refund and told me to wait till tomorrow for a response and resolution. Yesterday, afternoon still no response. I called up again and said that I was told I'd get a refund. I already sent photos previously of the perfume which was made to look like it was leaking, and she said she will process the refund. I got the confirmation that it'll be processed, so it's now just a matter of waiting.

UPDATE: Refund has been received =)

(08-09-2019, 12:58 PM)NoodlePoodle Wrote: UPDATE: So I called them up 2 days ago, and I explained that I had thrown it away so it is not possible to return it. He said he has to have a senior manager to approve the refund and told me to wait till tomorrow for a response and resolution. Yesterday, afternoon still no response. I called up again and said that I was told I'd get a refund. I already sent photos previously of the perfume which was made to look like it was leaking, and she said she will process the refund. I got the confirmation that it'll be processed, so it's now just a matter of waiting.

UPDATE: Refund has been received =)

(08-24-2019, 01:28 PM)Erythro Wrote:

(08-09-2019, 12:58 PM)NoodlePoodle Wrote: UPDATE: So I called them up 2 days ago, and I explained that I had thrown it away so it is not possible to return it. He said he has to have a senior manager to approve the refund and told me to wait till tomorrow for a response and resolution. Yesterday, afternoon still no response. I called up again and said that I was told I'd get a refund. I already sent photos previously of the perfume which was made to look like it was leaking, and she said she will process the refund. I got the confirmation that it'll be processed, so it's now just a matter of waiting.

UPDATE: Refund has been received =)

Good job !

(08-24-2019, 06:25 PM)Jared Wrote:

(08-24-2019, 01:28 PM)Erythro Wrote:

(08-09-2019, 12:58 PM)NoodlePoodle Wrote: UPDATE: So I called them up 2 days ago, and I explained that I had thrown it away so it is not possible to return it. He said he has to have a senior manager to approve the refund and told me to wait till tomorrow for a response and resolution. Yesterday, afternoon still no response. I called up again and said that I was told I'd get a refund. I already sent photos previously of the perfume which was made to look like it was leaking, and she said she will process the refund. I got the confirmation that it'll be processed, so it's now just a matter of waiting.

UPDATE: Refund has been received =)

Good job !

Good Job! Enjoy your product. I just ordered some cologne from amazon and told them it was empty and they didn't even request it back!

(08-24-2019, 06:25 PM)Jared Wrote: I just ordered some cologne from amazon and told them it was empty and they didn't even request it back!

(08-25-2019, 12:06 PM)mothered Wrote:

(08-24-2019, 06:25 PM)Jared Wrote: I just ordered some cologne from amazon and told them it was empty and they didn't even request it back!

As In the "bottle" was received without the cologne?

If so, It's surprising they did not request It's return.

(08-25-2019, 07:56 PM)Jared Wrote:

(08-25-2019, 12:06 PM)mothered Wrote:

(08-24-2019, 06:25 PM)Jared Wrote: I just ordered some cologne from amazon and told them it was empty and they didn't even request it back!

As In the "bottle" was received without the cologne?

If so, It's surprising they did not request It's return.

Yes i owned an already empty bottle of it, so i figured id just send that back if they did request it. to my surprise, they said it "wouldn't make sense to ship an empty bottle"

(07-29-2019, 04:15 AM)SBnS Wrote: I don't know about the UK but in France, sephora works, I said the bottle was broken, I did that for my mother, and I made it clear that I had to throw it away urgently.