(12-31-2018, 12:08 PM)Razer896 Wrote:

(12-31-2018, 02:49 AM)mothered Wrote:

(12-30-2018, 06:29 PM)Razer896 Wrote: Thank you guys. I won't sign it then. There is a line saying "Declaration of truth: I hereby acknowledge and confirm that this statement (consisting of one page signed by me) is true to the best of my knowledge and belief and I make it knowing that it may be submitted in evidence, where the contents will be referred to, and I may be liable to prosecution if I have wilfully stated in it anything which I know to be false or do not believe to be true" @mothered @"JoshOG"

@"dark_net"  There is a criteria for the items allowed in to the lockers. It jus has to be fulfilled by amazon and a low value product. They allow the xs max 64g but not the 256, 512gb, probably due to its value.

This Is the loophole In the above statement:

Quote:is true to the best of my knowledge

The operative words being the best of my knowledge. If you were to sign It (which I still advise not to), as far as you're concerned you're unaware of all happenings relative to the SE, hence "best of my knowledge".

but I received a email from ofm amazon? Does that mean my refund is guaranteed or not.

(12-31-2018, 03:06 PM)mothered Wrote:

(12-31-2018, 12:08 PM)Razer896 Wrote:

(12-31-2018, 02:49 AM)mothered Wrote: This Is the loophole In the above statement:

The operative words being the best of my knowledge. If you were to sign It (which I still advise not to), as far as you're concerned you're unaware of all happenings relative to the SE, hence "best of my knowledge".

but I received a email from ofm amazon? Does that mean my refund is guaranteed or not.

What does the email contain?

(12-31-2018, 08:54 PM)Razer896 Wrote:

(12-31-2018, 03:06 PM)mothered Wrote:

(12-31-2018, 12:08 PM)Razer896 Wrote: but I received a email from ofm amazon? Does that mean my refund is guaranteed or not.

What does the email contain?

"We recently reviewed your account for order activity details. Your order history shows that you have received a high number of refunds for items that were missing from your orders.

We know that occasional problems with orders are expected in the normal course of business. In these instances, a refund or replacement may be issued"

THIS WHAT I GOT IN THE EMAIL. THE THING IS, I HAVE ONLY DONE TWO SE'S IN 45 ORDERS, SO WHY DID I RECEIVE THIS EMAIL?

(01-01-2019, 02:41 AM)mothered Wrote:

(12-31-2018, 08:54 PM)Razer896 Wrote:

(12-31-2018, 03:06 PM)mothered Wrote: What does the email contain?

"We recently reviewed your account for order activity details. Your order history shows that you have received a high number of refunds for items that were missing from your orders.

We know that occasional problems with orders are expected in the normal course of business. In these instances, a refund or replacement may be issued"

THIS WHAT I GOT IN THE EMAIL. THE THING IS, I HAVE ONLY DONE TWO SE'S IN 45 ORDERS, SO WHY DID I RECEIVE THIS EMAIL?

What was the timing of the SEs?

That Is, did you allow a sufficient gap between each one, or were they done within a few days apart? Also, was It a smooth SE, or did an Investigation take place for both?

(01-01-2019, 02:51 AM)Razer896 Wrote:

(01-01-2019, 02:41 AM)mothered Wrote:

(12-31-2018, 08:54 PM)Razer896 Wrote: "We recently reviewed your account for order activity details. Your order history shows that you have received a high number of refunds for items that were missing from your orders.

We know that occasional problems with orders are expected in the normal course of business. In these instances, a refund or replacement may be issued"

THIS WHAT I GOT IN THE EMAIL. THE THING IS, I HAVE ONLY DONE TWO SE'S IN 45 ORDERS, SO WHY DID I RECEIVE THIS EMAIL?

What was the timing of the SEs?

That Is, did you allow a sufficient gap between each one, or were they done within a few days apart? Also, was It a smooth SE, or did an Investigation take place for both?

Thanks for your reply. I had 13 orders in between. The first one was smooth and the second one (the AirPods) an investigation started. Happy new year btw

Quote:Your order history shows that you have received a high number of refunds

(01-01-2019, 03:55 AM)mothered Wrote:

(01-01-2019, 02:51 AM)Razer896 Wrote:

(01-01-2019, 02:41 AM)mothered Wrote: What was the timing of the SEs?

That Is, did you allow a sufficient gap between each one, or were they done within a few days apart? Also, was It a smooth SE, or did an Investigation take place for both?

Thanks for your reply. I had 13 orders in between. The first one was smooth and the second one (the AirPods) an investigation started. Happy new year btw

I'm trying to establish this part of their email:

Quote:Your order history shows that you have received a high number of refunds

How many refunds In total on the account- both SEing and legit?
You too, have a great start to 2019.

(01-01-2019, 06:53 AM)Razer896 Wrote:

(01-01-2019, 03:55 AM)mothered Wrote:

(01-01-2019, 02:51 AM)Razer896 Wrote: Thanks for your reply. I had 13 orders in between. The first one was smooth and the second one (the AirPods) an investigation started. Happy new year btw

I'm trying to establish this part of their email:

Quote:Your order history shows that you have received a high number of refunds

How many refunds In total on the account- both SEing and legit?
You too, have a great start to 2019.

5 refunds. 3 legit and 2 se

(01-01-2019, 10:38 AM)mothered Wrote:

(01-01-2019, 06:53 AM)Razer896 Wrote:

(01-01-2019, 03:55 AM)mothered Wrote: I'm trying to establish this part of their email:

How many refunds In total on the account- both SEing and legit?
You too, have a great start to 2019.

5 refunds. 3 legit and 2 se

What was the timing between each refund?

A couple/few days apart, one week etc?

(01-01-2019, 12:38 PM)Razer896 Wrote:

(01-01-2019, 10:38 AM)mothered Wrote:

(01-01-2019, 06:53 AM)Razer896 Wrote: 5 refunds. 3 legit and 2 se

What was the timing between each refund?

A couple/few days apart, one week etc?

Two of the refunds were regarding my bike so they were on the same day. Then after I had a legit refund 9 days later. Then a se 16 days later nd a another se 1 month later (airpods)

(01-01-2019, 03:16 PM)mothered Wrote:

(01-01-2019, 12:38 PM)Razer896 Wrote:

(01-01-2019, 10:38 AM)mothered Wrote: What was the timing between each refund?

A couple/few days apart, one week etc?

Two of the refunds were regarding my bike so they were on the same day. Then after I had a legit refund 9 days later. Then a se 16 days later nd a another se 1 month later (airpods)

Essentially, you claimed four refunds In under 4 weeks, which raised suspicion hence the email.

SEing both Items (bikes) on the same day and particularly their nature, would've been a cause for concern In their claims department. Timing Is crucial when SEing multiple Items Individually- always allow for lengthy periods between each one.