(11-14-2022, 12:26 PM)pxl_rip Wrote:

(11-14-2022, 11:44 AM)mothered Wrote:

(11-14-2022, 11:33 AM)pxl_rip Wrote: In your opinion is it better to ask to this department and to spam them some other email or to file a chargeback first?

See what happens with Amazon first.

The reason being, they may well decide to approve It, hence you'd save your chargeback.

In this email should I include every detail like I would do in the chargeback form?

(11-14-2022, 02:58 PM)mothered Wrote:

(11-14-2022, 12:26 PM)pxl_rip Wrote:

(11-14-2022, 11:44 AM)mothered Wrote: See what happens with Amazon first.

The reason being, they may well decide to approve It, hence you'd save your chargeback.

In this email should I include every detail like I would do in the chargeback form?

Basically every detail In support of your claim.

(11-15-2022, 08:27 AM)pxl_rip Wrote: I can't find so many contacts of departments I think because the website is in Japan. So I sent it only to Jeff and hope for a reply

(11-15-2022, 10:07 AM)mothered Wrote:

(11-15-2022, 08:27 AM)pxl_rip Wrote: I can't find so many contacts of departments I think because the website is in Japan. So I sent it only to Jeff and hope for a reply

Good enough for now.

Reps have been replying on his behalf as of late, so hopefully you'll get the appropriate response.

(11-16-2022, 10:35 AM)pxl_rip Wrote: With much surprise someone from an executive relation customer relation emailed me that are investigating and asked me some days to get back to me (and gave me the timeframe too).
But no reference to the previous email sent to the other Jeff department so I don't know if they are following the original customer service line or the new one.
Btw I hope this time is the good one

(11-16-2022, 11:10 AM)mothered Wrote:

(11-16-2022, 10:35 AM)pxl_rip Wrote: With much surprise someone from an executive relation customer relation emailed me that are investigating and asked me some days to get back to me (and gave me the timeframe too).
But no reference to the previous email sent to the other Jeff department so I don't know if they are following the original customer service line or the new one.
Btw I hope this time is the good one

The upside Is that the claim Is still active with the Investigation, which at least provides hope of an approval.

(11-16-2022, 11:42 AM)pxl_rip Wrote: should I reply or wait for the timeframe to expire?

(11-16-2022, 11:51 AM)mothered Wrote:

(11-16-2022, 11:42 AM)pxl_rip Wrote: should I reply or wait for the timeframe to expire?

When did they say the Investigation will complete?

(11-16-2022, 11:55 AM)pxl_rip Wrote: in seven days and gave me the exact date until they will respond

(11-16-2022, 03:04 PM)mothered Wrote:

(11-16-2022, 11:55 AM)pxl_rip Wrote: in seven days and gave me the exact date until they will respond

They don't always act on the specified date, so contact them a day before and ask where your claim stands.