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Riva audio help! - Printable Version

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+--- Thread: Riva audio help! (/Thread-Riva-audio-help)

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RE: Riva audio help! - mothered - 02-22-2018

(02-22-2018, 11:48 AM)martinbitter Wrote:
(02-22-2018, 10:39 AM)mothered Wrote:
(02-22-2018, 10:22 AM)martinbitter Wrote: Great! I'm gonna write the right now something like this is not the way they should treat their customers, and that it can't be, that I might misplaced the receipt. Will update soon!

Please do (update).

I'm quite eager to read the progress/outcome.

This is what I replied to the last email they sent me (the one of the post):

Hi, I'm disappointed to hear that, however I don't think this is the right way to treat your customers, the ones who have spent our hard earned money in order to acquire one of the goods that you as a business are offering.  I might have misplaced the receipt since I frequently buy a lot of products from Amazon, where I've been a long term customer and I never had any problem at all. Hope we can resolve this issue because what I got was a defective product and I just can't throw away my money this way. also it was a really special present for my daughter, you made her cry the day of her birthday and what she got was a defective product so I promised her that I was going to find a solution.

It's pretty well worded.

You've justified why the receipt was misplaced, the Importance of resolving the matter, the fact that you're a long-serving customer and a nice sob story pertaining to the Impact their product has caused on your family, namely your daughter. Compliance and sympathy play a significant role In SEing. You've demonstrated both.

Now the waiting game of their response.


RE: Riva audio help! - martinbitter - 02-25-2018

Still now answer from them, tomorrow I'm opening a new support ticket!


RE: Riva audio help! - Craven88 - 02-25-2018

(02-20-2018, 06:54 PM)Skryptec Wrote:
(02-20-2018, 04:29 PM)racer66 Wrote:
(02-20-2018, 07:10 AM)Skryptec Wrote: Please private message me.

In order to use the Amazon receipt generator, you need 3 SPC.
Does that include premium members? Explains why it didn't work again for me.

Yes, it requires 3 SPC for premium members as well. But premium members are able to view premium methods for free.

(02-25-2018, 02:24 AM)martinbitter Wrote: Still now answer from them, tomorrow I'm opening a new support ticket!

Just wait, they take some time.


RE: Riva audio help! - martinbitter - 02-28-2018

I'm opening a new ticket since I haven't got any answers back yet.