(03-26-2024, 12:42 AM)Jayxz18 Wrote:

(03-25-2024, 11:01 PM)Novodur© Wrote:

(03-25-2024, 09:16 PM)Jayxz18 Wrote:   I will try and let yall know if I manage to get a W without going thru the pp dispute... Just wondering if I email them or just get support from the purchase history option on steam

second. No Email.

what option did u pick though? "request a refund" or "when will I receive my product?" and what did you write in the text box?

(03-27-2024, 01:50 AM)Jayxz18 Wrote:

(03-26-2024, 12:42 AM)Jayxz18 Wrote:

(03-25-2024, 11:01 PM)Novodur© Wrote: second. No Email.

what option did u pick though? "request a refund" or "when will I receive my product?" and what did you write in the text box?

bump

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(03-27-2024, 08:23 AM)ruonis55 Wrote:

(03-27-2024, 01:50 AM)Jayxz18 Wrote:

(03-26-2024, 12:42 AM)Jayxz18 Wrote: what option did u pick though? "request a refund" or "when will I receive my product?" and what did you write in the text box?

bump

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Of course the option "Request a refund" write that there is no Steam Deck in the case. But recently I bought the Steam Deck and waiting like 4-5 days for their answer about the investigation, my friend is now in the same situation. It is looking kind of suspicious, not to mention that there is only 14 days return window... On the previous time, they responded after 3 days.

(03-27-2024, 12:28 PM)Jayxz18 Wrote:

(03-27-2024, 08:23 AM)ruonis55 Wrote:

(03-27-2024, 01:50 AM)Jayxz18 Wrote: bump

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Of course the option "Request a refund" write that there is no Steam Deck in the case. But recently I bought the Steam Deck and waiting like 4-5 days for their answer about the investigation, my friend is now in the same situation. It is looking kind of suspicious, not to mention that there is only 14 days return window... On the previous time, they responded after 3 days.

ok just double checking so say that there was no deck in the case instead of the package wasn't in the box?

(03-27-2024, 03:06 PM)ruonis55 Wrote:

(03-27-2024, 12:28 PM)Jayxz18 Wrote:

(03-27-2024, 08:23 AM)ruonis55 Wrote: Of course the option "Request a refund" write that there is no Steam Deck in the case. But recently I bought the Steam Deck and waiting like 4-5 days for their answer about the investigation, my friend is now in the same situation. It is looking kind of suspicious, not to mention that there is only 14 days return window... On the previous time, they responded after 3 days.

ok just double checking so say that there was no deck in the case instead of the package wasn't in the box?

The package was sealed and there was no Steam Deck in the black case.

(03-27-2024, 04:18 PM)Jayxz18 Wrote:

(03-27-2024, 03:06 PM)ruonis55 Wrote:

(03-27-2024, 12:28 PM)Jayxz18 Wrote: ok just double checking so say that there was no deck in the case instead of the package wasn't in the box?

The package was sealed and there was no Steam Deck in the black case.

alright it arrives today so I'll update yall. Should I contact right when it arrives or wait a day?

(03-30-2024, 01:52 AM)Jayxz18 Wrote: UPDATE!

Got the W.

Support contacted me today and shipped out a new deck! I was gonna ask for a refund instead but I did not wanna fuck up the SE considering that it seemed like they just wanted to send me a replacement.

Do you think I could turn on the 1st deck already or wait to return the 2nd steam deck first before turning it on or it should be okay?

(03-30-2024, 01:52 AM)Jayxz18 Wrote: UPDATE!

Got the W.

Support contacted me today and shipped out a new deck! I was gonna ask for a refund instead but I did not wanna fuck up the SE considering that it seemed like they just wanted to send me a replacement.

Do you think I could turn on the 1st deck already or wait to return the 2nd steam deck first before turning it on or it should be okay?