(11-01-2023, 09:19 PM)BitPlayer Wrote: If it was left outside, and you didn’t authorise a ‘safe place’, the company has responsibility for your parcel still.  Someone probably walked pasts your drive and decided they like the look of the shiny box sitting there …

(11-01-2023, 11:31 PM)billybobby Wrote:

(11-01-2023, 09:19 PM)BitPlayer Wrote: If it was left outside, and you didn’t authorise a ‘safe place’, the company has responsibility for your parcel still.  Someone probably walked pasts your drive and decided they like the look of the shiny box sitting there …

The reply I have received back is , as follows .

"I had leadership review the situation. They deemed that the picture in UPS tracking is sufficient to show the package delivered. It is recommended you file a police report and a claim with your homeowner's insurance for a stolen package.

A shipping claim will not be filed by us, nor will a replacement be sent or a refund issued for stolen merchandise.

We appreciate your business
Thank you,"

(11-04-2023, 07:27 AM)frankovec Wrote:

(11-01-2023, 11:31 PM)billybobby Wrote:

(11-01-2023, 09:19 PM)BitPlayer Wrote: If it was left outside, and you didn’t authorise a ‘safe place’, the company has responsibility for your parcel still.  Someone probably walked pasts your drive and decided they like the look of the shiny box sitting there …

The reply I have received back is , as follows .

"I had leadership review the situation. They deemed that the picture in UPS tracking is sufficient to show the package delivered. It is recommended you file a police report and a claim with your homeowner's insurance for a stolen package.

A shipping claim will not be filed by us, nor will a replacement be sent or a refund issued for stolen merchandise.

We appreciate your business
Thank you,"

what a bunch of idiots, i hate companies with such attitude.

(11-07-2023, 06:18 AM)billybobby Wrote:

(11-04-2023, 07:27 AM)frankovec Wrote:

(11-01-2023, 11:31 PM)billybobby Wrote: The reply I have received back is , as follows .

"I had leadership review the situation. They deemed that the picture in UPS tracking is sufficient to show the package delivered. It is recommended you file a police report and a claim with your homeowner's insurance for a stolen package.

A shipping claim will not be filed by us, nor will a replacement be sent or a refund issued for stolen merchandise.

We appreciate your business
Thank you,"

what a bunch of idiots, i hate companies with such attitude.

would you say it's time to try my shot with paypal

(10-13-2023, 12:58 PM)Swoon Wrote:

(10-12-2023, 07:50 PM)billybobby Wrote: I most recently ordered a exhaust system for my car, box it pretty hefty size and UPS delivered it to my front door, although I never signed for it it was just left out front and picture of delivery was taken. Can I DNA this? I emailed Summit and they provided proof saying it was delivered and provided picture as proof of delivery. I ordered through paypal . What should I do?

Ask for your signature, they have to justify that the order has been delivered to you.
If the company refuses try to escalate the case.
Paypal dispute should be opened if they refuse to escalate the case, just keep in mind to give all details to PayPal including the email they refuse to escalate the case and their proof of delivery isn't valid because there isn't a signature.