(10-01-2023, 11:30 PM)SenorSpook Wrote:

(09-30-2023, 04:07 AM)EdenSlate Wrote:

(09-29-2023, 07:59 AM)Imomous Wrote: i said everything came besides the screen

Sheesh, US @pple & Met4 be pretty chill.

Apple is chill until they're not. Usually they have a 1 time courtesy refund per address, however sometimes they decide to tell you you will be refunded/replaced and then 1 day later you get an email stating that they will not be making any decisions and leave you hanging. And if you try to call them, they just refer you to local authorities. No help whatsoever. Apple has become a hit or miss from my experience. You can always return the apple product however even if you get the claim denial email.

(10-01-2023, 11:30 PM)SenorSpook Wrote: chill until they're not.
[... ]sometimes they decide to tell you you will be refunded/replaced and then 1 day later you get an email stating that they will not be making any decisions and leave you hanging. And if you try to call them, they just refer you to local authorities. No help whatsoever.

(10-01-2023, 11:49 PM)joshualiu Wrote: quick question -- I'm not seeing a live chat option for Apple orders in Canada -- only a phone option. Can I still SE through phone?

(10-01-2023, 11:49 PM)joshualiu Wrote:

(10-01-2023, 11:30 PM)SenorSpook Wrote:

(09-30-2023, 04:07 AM)EdenSlate Wrote: Sheesh, US @pple & Met4 be pretty chill.

Apple is chill until they're not. Usually they have a 1 time courtesy refund per address, however sometimes they decide to tell you you will be refunded/replaced and then 1 day later you get an email stating that they will not be making any decisions and leave you hanging. And if you try to call them, they just refer you to local authorities. No help whatsoever. Apple has become a hit or miss from my experience. You can always return the apple product however even if you get the claim denial email.

quick question -- I'm not seeing a live chat option for Apple orders in Canada -- only a phone option. Can I still SE through phone?

(10-02-2023, 12:30 AM)EdenSlate Wrote:

(10-01-2023, 11:30 PM)SenorSpook Wrote: chill until they're not.
[... ]sometimes they decide to tell you you will be refunded/replaced and then 1 day later you get an email stating that they will not be making any decisions and leave you hanging. And if you try to call them, they just refer you to local authorities. No help whatsoever.

Went thru that, ye.

(10-01-2023, 11:49 PM)joshualiu Wrote: quick question -- I'm not seeing a live chat option for Apple orders in Canada -- only a phone option. Can I still SE through phone?

You *must* call them, it's the only way.

(10-06-2023, 09:22 PM)SenorSpook Wrote: I have had a lot higher success by live chat rather than phone calls, might be a region thing, not too sure.

(10-06-2023, 11:24 PM)EdenSlate Wrote:

(10-06-2023, 09:22 PM)SenorSpook Wrote: I have had a lot higher success by live chat rather than phone calls, might be a region thing, not too sure.

Good to know the chat option is there, thanks.

Still, I dont think it mattered in my case. I'm no actor & wont reveal the details, but the call was some elite-tier SE imho.
Went extremely smooth, I could really tell the poor rep felt pretty bad (no, not the fake-ass "sir oh no we as a company are deeply sorry")
... I mean actual, guenine guilt. I could tell she really wanted to help, even asked her manager for some gift as a bonus of the actual replacement...

Then all of it was denied at next step by the dedicated team.
It is the only step that matters, as far as I'm concerned.

(10-07-2023, 03:31 AM)SenorSpook Wrote: I noticed that 90% of the Apple SE's I've done that failed were after I call in. I've had significantly bigger success rate through live chat. It always goes the way you've described.