(09-15-2023, 01:10 PM)ehuss7 Wrote: If fragrance direct are asking for pictures of the broken perfume (shattered pieces in a bag) and the perfume packaging (tin) and the delivery parcel, should I comply and break up the parcel/perfume tin or just show more pictures of the perfume that is shattered into pieces

(09-15-2023, 01:10 PM)ehuss7 Wrote:

(09-14-2023, 10:45 AM)Jhxxhdudjshd Wrote:

(09-14-2023, 06:32 AM)ehuss7 Wrote: So do you drop the bottle from 10 feet high or just crack a corner with a hammer?

Is it true https://www.thefragranceshop.co.uk/ makes you send the bottle back?

If i bought an empty bottle and sent them that bottle would it be a problem, like serial numbers or different batches etc,?

Thanks in advance, new to this method of SEing

It is true, fragrance shop have been the only ones that make me return the broken bottle.

I usually put my bottles in a bag and swing them against a rock or a i use a hammer and chisel. My bottles usually end up shattering into a lot of pieces and there's no issue with the customer service thinking in lying. Im pretty sure I switched the batch stickers in my bottle although I doubt they are really looking through a box of broken glass to find the serials/batches of bottles.

If fragrance direct are asking for pictures of the broken perfume (shattered pieces in a bag) and the perfume packaging (tin) and the delivery parcel, should I comply and break up the parcel/perfume tin or just show more pictures of the perfume that is shattered into pieces

Thanks

(09-14-2023, 10:45 AM)Jhxxhdudjshd Wrote:

(09-14-2023, 06:32 AM)ehuss7 Wrote:

(09-13-2023, 09:43 PM)Jhxxhdudjshd Wrote: You could keep on sending them what they are requesting although id personally just send them a harshly worded email mentioning the consumer rights act 2015 (use an equivalent if you are not in the UK) and their responsibility to deliver a product that is fit for use.

Some websites that I've successfully smashed bottle below.

https://www.fenwick.co.uk/
https://www.fragrancedirect.co.uk/
https://www.thefragranceshop.co.uk/
https://www.sephora.co.uk/ (took ages and their emailing ticket service is shit)
https://www.justmylook.com/
https://www.libertylondon.com/
https://www.endclothing.com

So do you drop the bottle from 10 feet high or just crack a corner with a hammer?

Is it true https://www.thefragranceshop.co.uk/ makes you send the bottle back?

If i bought an empty bottle and sent them that bottle would it be a problem, like serial numbers or different batches etc,?

Thanks in advance, new to this method of SEing

It is true, fragrance shop have been the only ones that make me return the broken bottle.

I usually put my bottles in a bag and swing them against a rock or a i use a hammer and chisel. My bottles usually end up shattering into a lot of pieces and there's no issue with the customer service thinking in lying. Im pretty sure I switched the batch stickers in my bottle although I doubt they are really looking through a box of broken glass to find the serials/batches of bottles.

(09-17-2023, 06:33 PM)ehuss7 Wrote:

(09-14-2023, 10:45 AM)Jhxxhdudjshd Wrote:

(09-14-2023, 06:32 AM)ehuss7 Wrote: So do you drop the bottle from 10 feet high or just crack a corner with a hammer?

Is it true https://www.thefragranceshop.co.uk/ makes you send the bottle back?

If i bought an empty bottle and sent them that bottle would it be a problem, like serial numbers or different batches etc,?

Thanks in advance, new to this method of SEing

It is true, fragrance shop have been the only ones that make me return the broken bottle.

I usually put my bottles in a bag and swing them against a rock or a i use a hammer and chisel. My bottles usually end up shattering into a lot of pieces and there's no issue with the customer service thinking in lying. Im pretty sure I switched the batch stickers in my bottle although I doubt they are really looking through a box of broken glass to find the serials/batches of bottles.

Failed so far with fragrancedirect,

they wanted pictures of the delivery box  after the rep told me the box was dry, i sent the pics of the seperate perfume tin which i splashed with water,

rep replied ''Unfortunately, based on the information my colleague told me, we can't do anything''

Should I make a new account and file another claim under the same order number/pictures?, think I got unlucky with a dumb rep who doesn't know what they're doing

(09-17-2023, 07:04 PM)Jhxxhdudjshd Wrote: I'd probably return the perfume and try with a different website as long as you can find someone else that sells it.

(09-17-2023, 08:47 PM)EdenSlate Wrote:

(09-17-2023, 07:04 PM)Jhxxhdudjshd Wrote: I'd probably return the perfume and try with a different website as long as you can find someone else that sells it.

I mean, the initial claim is rather trivial, insignificant broken bottles...
But then once you pushed it hard, provided pictures of the damage etc...

How do you ever justify returning them unscathed lmao?

I know, I know, there's 99.9% chance the warehouse guys will never notice, link your return to the claim...
Yet if they do... Now it has become personal, that stubborn rep could (f)actually fuck you over 

For the lulz only, I'd love to hear some of yall best excuses in this scenario.

(09-17-2023, 08:47 PM)EdenSlate Wrote:

(09-17-2023, 07:04 PM)Jhxxhdudjshd Wrote: I'd probably return the perfume and try with a different website as long as you can find someone else that sells it.

I mean, the initial claim is rather trivial, insignificant broken bottles...
But then once you pushed it hard, provided pictures of the damage etc...

How do you ever justify returning them unscathed lmao?

I know, I know, there's 99.9% chance the warehouse guys will never notice, link your return to the claim...
Yet if they do... Now it has become personal, that stubborn rep could (f)actually fuck you over 

For the lulz only, I'd love to hear some of yall best excuses in this scenario.

(09-17-2023, 11:10 PM)Jhxxhdudjshd Wrote: My usual reply to this (which is a valid concern) is that returns are usually automated and just a button you press on the website that will start the returns process. You don't have to go crawling back to the rep and ask for them to manually process a return. Like you say, the people dealing with returns are not going to be linked with the customer service people dealing with complaints. Personally, I just don't care and if they did question it, I'd just say I bought the same product from multiple websites and mixed them up. I doubt the rep could even do much if they somehow linked your return with the failed SE although I have no experience with that and I'm just guessing.

(09-18-2023, 12:21 AM)EdenSlate Wrote:

(09-17-2023, 11:10 PM)Jhxxhdudjshd Wrote: My usual reply to this (which is a valid concern) is that returns are usually automated and just a button you press on the website that will start the returns process. You don't have to go crawling back to the rep and ask for them to manually process a return. Like you say, the people dealing with returns are not going to be linked with the customer service people dealing with complaints. Personally, I just don't care and if they did question it, I'd just say I bought the same product from multiple websites and mixed them up. I doubt the rep could even do much if they somehow linked your return with the failed SE although I have no experience with that and I'm just guessing.

Indeed, fully automated return process for the best stores. Cheap ones require some slight human interaction.
Yea the "mixed up couple orders" is good, pretty obfuscating. Not to mention, they wouldnt bother suing for couple hundred $.

(09-13-2023, 09:43 PM)Jhxxhdudjshd Wrote:

(09-13-2023, 08:28 PM)oorsi Wrote: Hey, so I sent them a video of the box that the package came in and sent them a clear photo of the broken glass (used the same sort of photo for a previous SE at John Lewis and that one came through) but these guys keep asking for more photos of the broken glass. I'm a bit hesitant to send them as I'm not sure if they're trying to catch me out here. I mean, the photos I sent were pretty clear. I replied back to the email saying that the last time I handled the product I hurt myself and don't feel comfortable handling it again and reiterated that the evidence I sent through already should be more than clear. But they seemed to just disregard that email and just insist that I send through more photos.

Should I send more photos or stick to the excuse that I've now used? 

I can show what I've sent (if that's allowed)

You could keep on sending them what they are requesting although id personally just send them a harshly worded email mentioning the consumer rights act 2015 (use an equivalent if you are not in the UK) and their responsibility to deliver a product that is fit for use.

Some websites that I've successfully smashed bottle below.

https://www.fenwick.co.uk/
https://www.fragrancedirect.co.uk/
https://www.thefragranceshop.co.uk/
https://www.sephora.co.uk/ (took ages and their emailing ticket service is shit)
https://www.justmylook.com/
https://www.libertylondon.com/
https://www.endclothing.com