(07-26-2023, 06:01 PM)Tibo inc Wrote:

(07-26-2023, 04:28 PM)andrew1774 Wrote: UPDATE
Got answered with this:

Code:

Good day! I hope this email finds you well. Thank you for contacting Razer Technical Support. My name is Shelden, and I will be assisting you with your case. Please take note of your case number 235555-112674 for future reference. We appreciate your prompt response, going back with your case. Please lso provide the following information below for us to validate the warranty claim: Building/APT., Floor #: Street address: City: State/Province: Postal code: Country: Subscribed to RazerCare: Yes/No? Place of Purchase: Date of Purchase: We would also need a PDF copy of the proof of purchase in case a warranty claim would be needed. To download a PDF proof of purchase from Amazon, please follow these steps: 1. Go to Amazon's website. 2. Go to Your Orders. 3. Click View Order Details next to the order. 4. Click Print Invoice on the top of the order summary. 5. When you click Print, you should see a drop-down list for the printers. Select Save as PDF. We will proceed accordingly once the information has been provided. We are looking forward to your response. Until then, please stay safe and take care. All the best, RΛZΞR Technical Support

Will try to whine but i guess it won't give any move forward.
Told that it got in fire while bro was playing and got skin burn ;d

This is standard procedure for 99% of companies that offer warranties. You need to fake a PoP to move forward. See if John Lewis sell the mouse and you could then make a John Lewis PoP on receiptmansion.com.

Saying its already disposed of may be a good idea because we all know that if they accept your PoP, then a POD request is coming. Don't worry too much about the proof of destruction for now, just get a PoP made.

(07-26-2023, 08:44 PM)Connor27 Wrote:

(07-26-2023, 06:01 PM)Tibo inc Wrote:

(07-26-2023, 04:28 PM)andrew1774 Wrote: UPDATE
Got answered with this:

Code:

Good day! I hope this email finds you well. Thank you for contacting Razer Technical Support. My name is Shelden, and I will be assisting you with your case. Please take note of your case number 235555-112674 for future reference. We appreciate your prompt response, going back with your case. Please lso provide the following information below for us to validate the warranty claim: Building/APT., Floor #: Street address: City: State/Province: Postal code: Country: Subscribed to RazerCare: Yes/No? Place of Purchase: Date of Purchase: We would also need a PDF copy of the proof of purchase in case a warranty claim would be needed. To download a PDF proof of purchase from Amazon, please follow these steps: 1. Go to Amazon's website. 2. Go to Your Orders. 3. Click View Order Details next to the order. 4. Click Print Invoice on the top of the order summary. 5. When you click Print, you should see a drop-down list for the printers. Select Save as PDF. We will proceed accordingly once the information has been provided. We are looking forward to your response. Until then, please stay safe and take care. All the best, RΛZΞR Technical Support

Will try to whine but i guess it won't give any move forward.
Told that it got in fire while bro was playing and got skin burn ;d

This is standard procedure for 99% of companies that offer warranties. You need to fake a PoP to move forward. See if John Lewis sell the mouse and you could then make a John Lewis PoP on receiptmansion.com.

Saying its already disposed of may be a good idea because we all know that if they accept your PoP, then a POD request is coming. Don't worry too much about the proof of destruction for now, just get a PoP made.

Fake receipts do not work they cross check and reject them.

(07-26-2023, 06:01 PM)Tibo inc Wrote:

(07-26-2023, 04:28 PM)andrew1774 Wrote: UPDATE
Got answered with this:

Code:

Good day! I hope this email finds you well. Thank you for contacting Razer Technical Support. My name is Shelden, and I will be assisting you with your case. Please take note of your case number for future reference. We appreciate your prompt response, going back with your case. Please lso provide the following information below for us to validate the warranty claim: Building/APT., Floor #: Street address: City: State/Province: Postal code: Country: Subscribed to RazerCare: Yes/No? Place of Purchase: Date of Purchase: We would also need a PDF copy of the proof of purchase in case a warranty claim would be needed. To download a PDF proof of purchase from Amazon, please follow these steps: 1. Go to Amazon's website. 2. Go to Your Orders. 3. Click View Order Details next to the order. 4. Click Print Invoice on the top of the order summary. 5. When you click Print, you should see a drop-down list for the printers. Select Save as PDF. We will proceed accordingly once the information has been provided. We are looking forward to your response. Until then, please stay safe and take care. All the best, RΛZΞR Technical Support

Will try to whine but i guess it won't give any move forward.
Told that it got in fire while bro was playing and got skin burn ;d

This is standard procedure for 99% of companies that offer warranties. You need to fake a PoP to move forward. See if John Lewis sell the mouse and you could then make a John Lewis PoP on receiptmansion.com.

Saying its already disposed of may be a good idea because we all know that if they accept your PoP, then a POD request is coming. Don't worry too much about the proof of destruction for now, just get a PoP made.

(07-26-2023, 09:50 PM)andrew1774 Wrote:

(07-26-2023, 06:01 PM)Tibo inc Wrote:

(07-26-2023, 04:28 PM)andrew1774 Wrote: UPDATE
Got answered with this:

Code:

Good day! I hope this email finds you well. Thank you for contacting Razer Technical Support. My name is Shelden, and I will be assisting you with your case. Please take note of your case number 235555-112674 for future reference. We appreciate your prompt response, going back with your case. Please lso provide the following information below for us to validate the warranty claim: Building/APT., Floor #: Street address: City: State/Province: Postal code: Country: Subscribed to RazerCare: Yes/No? Place of Purchase: Date of Purchase: We would also need a PDF copy of the proof of purchase in case a warranty claim would be needed. To download a PDF proof of purchase from Amazon, please follow these steps: 1. Go to Amazon's website. 2. Go to Your Orders. 3. Click View Order Details next to the order. 4. Click Print Invoice on the top of the order summary. 5. When you click Print, you should see a drop-down list for the printers. Select Save as PDF. We will proceed accordingly once the information has been provided. We are looking forward to your response. Until then, please stay safe and take care. All the best, RΛZΞR Technical Support

Will try to whine but i guess it won't give any move forward.
Told that it got in fire while bro was playing and got skin burn ;d

This is standard procedure for 99% of companies that offer warranties. You need to fake a PoP to move forward. See if John Lewis sell the mouse and you could then make a John Lewis PoP on receiptmansion.com.

Saying its already disposed of may be a good idea because we all know that if they accept your PoP, then a POD request is coming. Don't worry too much about the proof of destruction for now, just get a PoP made.

Ok, i'll try

---

UPDATE

Code:

Greetings! This is Jessa, I'm part of the Razer Technical Support Team. I hope this email finds you well. I understand that you have issues with your Razer DeathAdder V3 Pro was burned. I am sorry to hear about this. This is not the experience that I want you to have. I will do my best to help you out. Thank you for letting me know about this. For me to proceed to assist you with your concern, kindly provide the following information ; Full Name: Email: Phone: Country: Place of Purchase: Date and time of incident: Location of Incident: Description of Incident: What devices are connected (daisy-chained)? What was the customer doing when the incident happened? Images of the defective product: I will inform our higher support regarding your concern for further assistance. I look forward to receiving your response so I can move forward with your case. If you need immediate assistance feel free to contact us through chat or phone call at this link  https://support.razer.com/contact-support/?c=us

(07-26-2023, 08:44 PM)Connor27 Wrote:

(07-26-2023, 06:01 PM)Tibo inc Wrote:

(07-26-2023, 04:28 PM)andrew1774 Wrote: UPDATE
Got answered with this:

Code:

Good day! I hope this email finds you well. Thank you for contacting Razer Technical Support. My name is Shelden, and I will be assisting you with your case. Please take note of your case number 235555-112674 for future reference. We appreciate your prompt response, going back with your case. Please lso provide the following information below for us to validate the warranty claim: Building/APT., Floor #: Street address: City: State/Province: Postal code: Country: Subscribed to RazerCare: Yes/No? Place of Purchase: Date of Purchase: We would also need a PDF copy of the proof of purchase in case a warranty claim would be needed. To download a PDF proof of purchase from Amazon, please follow these steps: 1. Go to Amazon's website. 2. Go to Your Orders. 3. Click View Order Details next to the order. 4. Click Print Invoice on the top of the order summary. 5. When you click Print, you should see a drop-down list for the printers. Select Save as PDF. We will proceed accordingly once the information has been provided. We are looking forward to your response. Until then, please stay safe and take care. All the best, RΛZΞR Technical Support

Will try to whine but i guess it won't give any move forward.
Told that it got in fire while bro was playing and got skin burn ;d

This is standard procedure for 99% of companies that offer warranties. You need to fake a PoP to move forward. See if John Lewis sell the mouse and you could then make a John Lewis PoP on receiptmansion.com.

Saying its already disposed of may be a good idea because we all know that if they accept your PoP, then a POD request is coming. Don't worry too much about the proof of destruction for now, just get a PoP made.

Fake receipts do not work they cross check and reject them.

(07-26-2023, 11:36 PM)Fagottino89 Wrote:

(07-26-2023, 09:50 PM)andrew1774 Wrote:

(07-26-2023, 06:01 PM)Tibo inc Wrote: This is standard procedure for 99% of companies that offer warranties. You need to fake a PoP to move forward. See if John Lewis sell the mouse and you could then make a John Lewis PoP on receiptmansion.com.

Saying its already disposed of may be a good idea because we all know that if they accept your PoP, then a POD request is coming. Don't worry too much about the proof of destruction for now, just get a PoP made.

Ok, i'll try

---

UPDATE

Code:

Greetings! This is Jessa, I'm part of the Razer Technical Support Team. I hope this email finds you well. I understand that you have issues with your Razer DeathAdder V3 Pro was burned. I am sorry to hear about this. This is not the experience that I want you to have. I will do my best to help you out. Thank you for letting me know about this. For me to proceed to assist you with your concern, kindly provide the following information ; Full Name: Email: Phone: Country: Place of Purchase: Date and time of incident: Location of Incident: Description of Incident: What devices are connected (daisy-chained)? What was the customer doing when the incident happened? Images of the defective product: I will inform our higher support regarding your concern for further assistance. I look forward to receiving your response so I can move forward with your case. If you need immediate assistance feel free to contact us through chat or phone call at this link  https://support.razer.com/contact-support/?c=us

About the pop you can always start saying it was a present, and then if they really persist to have it maybe go with the corrupt file method or get a fake POP.
Also, I would highly suggest to remove all the reference numbers from this thread

(07-27-2023, 11:40 AM)andrew1774 Wrote:

(07-26-2023, 11:36 PM)Fagottino89 Wrote:

(07-26-2023, 09:50 PM)andrew1774 Wrote: Ok, i'll try

---

UPDATE

Code:

Greetings! This is Jessa, I'm part of the Razer Technical Support Team. I hope this email finds you well. I understand that you have issues with your Razer DeathAdder V3 Pro was burned. I am sorry to hear about this. This is not the experience that I want you to have. I will do my best to help you out. Thank you for letting me know about this. For me to proceed to assist you with your concern, kindly provide the following information ; Full Name: Email: Phone: Country: Place of Purchase: Date and time of incident: Location of Incident: Description of Incident: What devices are connected (daisy-chained)? What was the customer doing when the incident happened? Images of the defective product: I will inform our higher support regarding your concern for further assistance. I look forward to receiving your response so I can move forward with your case. If you need immediate assistance feel free to contact us through chat or phone call at this link  https://support.razer.com/contact-support/?c=us

About the pop you can always start saying it was a present, and then if they really persist to have it maybe go with the corrupt file method or get a fake POP.
Also, I would highly suggest to remove all the reference numbers from this thread

at receiptmansion there are some fields like adress lines, postcode, so what adress should i fill there? One of their warehouses? Or official office? Or it's should be mine adress?

(07-27-2023, 11:42 AM)Fagottino89 Wrote:

(07-27-2023, 11:40 AM)andrew1774 Wrote:

(07-26-2023, 11:36 PM)Fagottino89 Wrote: About the pop you can always start saying it was a present, and then if they really persist to have it maybe go with the corrupt file method or get a fake POP.
Also, I would highly suggest to remove all the reference numbers from this thread

at receiptmansion there are some fields like adress lines, postcode, so what adress should i fill there? One of their warehouses? Or official office? Or it's should be mine adress?

Should be your. Obviously compare the receipt to an original one to make sure all the details are correctly written

(07-27-2023, 11:42 AM)Fagottino89 Wrote:

(07-27-2023, 11:40 AM)andrew1774 Wrote:

(07-26-2023, 11:36 PM)Fagottino89 Wrote: About the pop you can always start saying it was a present, and then if they really persist to have it maybe go with the corrupt file method or get a fake POP.
Also, I would highly suggest to remove all the reference numbers from this thread

at receiptmansion there are some fields like adress lines, postcode, so what adress should i fill there? One of their warehouses? Or official office? Or it's should be mine adress?

Should be your. Obviously compare the receipt to an original one to make sure all the details are correctly written