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Trying to SE Zalando ITALY, What's the best way?? - Printable Version

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RE: Trying to SE Zalando ITALY, What's the best way?? - mothered - 04-20-2023

(04-19-2023, 12:10 PM)timotyyyy Wrote: Im thinking about partially empty box it, would it work even if they have cctv in place?
When opening the box, i did it from the upside down
You mean you're Intending to MEB It?

(04-19-2023, 12:10 PM)timotyyyy Wrote: Should i seal the backside with some matching tape?  as if someone opened it and stole the items while in transit?
What are the chances of that "someone" having matching tape on hand when they stole It In transit?


RE: Trying to SE Zalando ITALY, What's the best way?? - Nabeshin - 04-20-2023

(04-19-2023, 02:28 PM)timotyyyy Wrote:
(04-19-2023, 02:23 PM)Nabeshin Wrote:
(04-19-2023, 02:16 PM)timotyyyy Wrote: I thought of it being wierd for someone to film themselves opening up a bag, but that would be suitable because i felt the weight was inappropriate?

Also total of items was 17 and im planning on sending back 1/3 of it due to wrong sizes (aprox 6-7 items worth 300€)

@mothered what do you think i should be doing rn?

Sending back has no influence on the success, as that will be done after you've been refunded for the items that did not arrive

thanks for the reply
story telling:

Hello i just received the package, as i was pickin it up it felt lighter then i expected but i accepted it as i never encoutered any issues with zalando so far..
Upon opening it up i realized some items were missing, i'v no idea how that happened as the box seems 1) in perfect conditions 2) the sealing tape seems tampered at the bottom.
1)Missing items are 2 shoes , 1 jeans, 1 bracelet  etc
2) Missing items are 2 shoes (box is inside the package but empty) , 1 jeans , 1 bracelet etc..

i put 1) 2) scenarios to change story
what do u think about this, could it work?  also considering they have cctv in place

Do they have CCTV for sure or do you suppose they do?
In both case, an empty shoes box can't be identified through CCTV, while jeans and the bracelet might
Also, 3 missing items in a single order is quite a bit mistake on their pair, I'd stick to just shoes and bracelet (it's small, could've fell out, or in case they complain you can tell them you found it INSIDE some other other, like in the folds of a shirt)


RE: Trying to SE Zalando ITALY, What's the best way?? - Xenuador - 04-20-2023

remember that they may ask for ID or passport when returning