(04-12-2023, 07:33 AM)Jm.786 Wrote: Update:

Just received this email and replies with the requested info, any one get this before?


My name is Nancy and I will be taking care of your request.

I am very sorry to hear that you received an empty box for your order xxxxxx.

I’d appreciate it if you could respond to this email including the following information so that we can open an investigation:

•A copy of your ID with your signature so that I can open an investigation with the carrier (you can hide sensitive information such as birth date from the picture).
•A picture of the delivery note
•A picture of the empty box
•In case it is confirmed that the package was delivered empty, whether you’d prefer to receive a replacement or a refund.
•For a replacement: reconfirm the address where you would like for the item to be sent.

In this case, I would suggest you receive a refund as the item is only 1 in stock and a replacement may not be shipped out due to low stock. As an apology, I would like to provide you with a 20% promo code for your next purchase on our official website. I would appreciate it if you could respond to this email confirming if you would like to receive this promo code, that can be used for a one-time purchase.

For the next 10 days, please don’t throw away the packaging as the courier might need to come back and collect it, for an internal investigation.

If your order contained multiple items but you only received part of them, please remove the delivered items before handing the empty box back to the carrier.

Thank you very much in advance for your kind reply and collaboration.

I look forward to hearing from you.

(04-15-2023, 01:51 AM)EquitableEngineer Wrote: Are Oakley and Sunglasses Hut owned by the same company or linked in any way because the email you pasted looks exactly the same as the one ive seen others post after an Oakley refund.

EDIT: Ive confirmed that a company called Luxottica owns them both. Does this mean SEing Oakley and sunglasses Hut using the same details is out of the question  ?

(04-15-2023, 02:19 AM)Robbinhoodd Wrote: Someone was able to SE both Rayban and Sunglass Hut using same details, both of which are owned by Luxotica. I SE'd Oakley and I jus ordered on Sunglass Hut. You can wait for my update if you want to be sure.

(04-14-2023, 10:41 PM)Catcatdog Wrote:

(04-12-2023, 07:33 AM)Jm.786 Wrote: Update:

Just received this email and replies with the requested info, any one get this before?


My name is Nancy and I will be taking care of your request.

I am very sorry to hear that you received an empty box for your order xxxxxx.

I’d appreciate it if you could respond to this email including the following information so that we can open an investigation:

•A copy of your ID with your signature so that I can open an investigation with the carrier (you can hide sensitive information such as birth date from the picture).
•A picture of the delivery note
•A picture of the empty box
•In case it is confirmed that the package was delivered empty, whether you’d prefer to receive a replacement or a refund.
•For a replacement: reconfirm the address where you would like for the item to be sent.

In this case, I would suggest you receive a refund as the item is only 1 in stock and a replacement may not be shipped out due to low stock. As an apology, I would like to provide you with a 20% promo code for your next purchase on our official website. I would appreciate it if you could respond to this email confirming if you would like to receive this promo code, that can be used for a one-time purchase.

For the next 10 days, please don’t throw away the packaging as the courier might need to come back and collect it, for an internal investigation.

If your order contained multiple items but you only received part of them, please remove the delivered items before handing the empty box back to the carrier.

Thank you very much in advance for your kind reply and collaboration.

I look forward to hearing from you.

How did you proceed with that email? Did you send all the required info?

(04-15-2023, 02:19 AM)Robbinhoodd Wrote: Someone was able to SE both Rayban and Sunglass Hut using same details, both of which are owned by Luxotica. I SE'd Oakley and I jus ordered on Sunglass Hut. You can wait for my update if you want to be sure.

(04-18-2023, 09:41 PM)EquitableEngineer Wrote:

(04-15-2023, 02:19 AM)Robbinhoodd Wrote: Someone was able to SE both Rayban and Sunglass Hut using same details, both of which are owned by Luxotica. I SE'd Oakley and I jus ordered on Sunglass Hut. You can wait for my update if you want to be sure.

Any word ?

(04-18-2023, 10:48 PM)Robbinhoodd Wrote: I actually just received them about 15 minutes ago lol