(03-10-2023, 08:30 PM)Dazen4xx Wrote:

(03-10-2023, 01:11 PM)Rare Justice Emperor Wrote:

(03-10-2023, 12:55 PM)Dazen4xx Wrote: what’s a PoD and how should I retry just hop on a chat with them and tell them I can’t send my broken mouse ?

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okay I just read part of the blog the mouse is 63grams so I should be good to go if I just send a small empty box

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they give me two options to send the product back then receive a replacement or refund or I buy the product then send the old one back and receive a refund should I box them with the first option ?

box the return if available , PoD is a proof of destruction like saying for example "upon trying to comply with your request and send back the defective item an oily substance was released from inside and i'm afraid to touch it and it fell down and broke to pieces what should i do ? " in that case which i said for example they might ask PoD or picture's to prove your claim . do as what mothored say's box the return that's your better option i believe

yea I’m going to send a small box back with just the label and box them

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(03-10-2023, 03:03 PM)mothered Wrote:

(03-10-2023, 12:55 PM)Dazen4xx Wrote: okay I just read part of the blog the mouse is 63grams so I should be good to go if I just send a small empty box

Correct.

okay I’ll update you on the progress and what happens

(03-11-2023, 01:34 AM)mothered Wrote:

(03-10-2023, 08:30 PM)Dazen4xx Wrote:

(03-10-2023, 01:11 PM)Rare Justice Emperor Wrote: box the return if available , PoD is a proof of destruction like saying for example "upon trying to comply with your request and send back the defective item an oily substance was released from inside and i'm afraid to touch it and it fell down and broke to pieces what should i do ? " in that case which i said for example they might ask PoD or picture's to prove your claim . do as what mothored say's box the return that's your better option i believe

yea I’m going to send a small box back with just the label and box them

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(03-10-2023, 03:03 PM)mothered Wrote: Correct.

okay I’ll update you on the progress and what happens

Please do.

(03-11-2023, 01:50 AM)Dazen4xx Wrote: I just got the label it’s a FedEx gonna ship it out Monday I’m gonna use a small brown shipping box and make sure the inside is empty should I tape the box up with a different color tape like a black tape ?

(03-11-2023, 02:08 AM)mothered Wrote:

(03-11-2023, 01:50 AM)Dazen4xx Wrote: I just got the label it’s a FedEx gonna ship it out Monday I’m gonna use a small brown shipping box and make sure the inside is empty should I tape the box up with a different color tape like a black tape ?

Correct.

The box needs to be consistent with tampering.

(03-13-2023, 07:20 PM)Dazen4xx Wrote: when you mean consistent with tampering ?

(03-13-2023, 07:20 PM)Dazen4xx Wrote: I was gonna tape the top with normal clear tape and then rip the side open and tape it back with black tape and maybe add a couple of dents

(03-14-2023, 01:06 AM)mothered Wrote:

(03-13-2023, 07:20 PM)Dazen4xx Wrote: when you mean consistent with tampering ?

This:

(03-13-2023, 07:20 PM)Dazen4xx Wrote: I was gonna tape the top with normal clear tape and then rip the side open and tape it back with black tape and maybe add a couple of dents

(03-17-2023, 06:34 AM)Dazen4xx Wrote: I shipped it out now ill wait till they recieved it and when they say the box is empty I tell them that the package must have been stolen?

(03-17-2023, 10:38 AM)mothered Wrote:

(03-17-2023, 06:34 AM)Dazen4xx Wrote: I shipped it out now ill wait till they recieved it and when they say the box is empty I tell them that the package must have been stolen?

No, do not Initially say anything about the Item being stolen.

If they dispute It, tell them you've definitely sent It, and then ask them to email you photos of the package condition - just to check and make sure It was Intact during transit. That's when you'd bring up the signs of tampering and that the Item may've been stolen.

(03-17-2023, 09:31 PM)Dazen4xx Wrote: okay and they wouldn’t say anything about the box being empty(UPS) when I drop it off the box is so light it’s so easy to tell that it’s empty

(03-10-2023, 11:30 AM)mothered Wrote: You have the best resource at your disposal, so be sure to familiarize yourself with the boxing method.