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+--- Thread: ASOS SE (/Thread-ASOS-SE--183519)
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RE: ASOS SE - disqQ - 03-14-2023
(03-14-2023, 06:29 AM)CRSN47 Wrote:(03-14-2023, 04:28 AM)disqQ Wrote: Do they refund "Next-Day Delivery" costs while performing DNA?From experience; no company refunds delivery cost, as that money is payed to the carrier not the company.
Still, if the order didn't show up you should not be liable for those costs. If i didn't get anything it makes no sense for me to get a refund without the delivery charges included
Just my opinion though
RE: ASOS SE - mothered - 03-15-2023
(03-14-2023, 06:30 PM)disqQ Wrote:You are correct.(03-14-2023, 06:29 AM)CRSN47 Wrote:(03-14-2023, 04:28 AM)disqQ Wrote: Do they refund "Next-Day Delivery" costs while performing DNA?From experience; no company refunds delivery cost, as that money is payed to the carrier not the company.
Still, if the order didn't show up you should not be liable for those costs. If i didn't get anything it makes no sense for me to get a refund without the delivery charges included
Just my opinion though
When claiming nonreceipt of goods, the company opens an external Investigation with the carrier, and they open their very own Investigation. If their findings are In support of the buyer, they'll approve the claim and send the funds to the company, all related costs Included. The company will use those funds to reimburse/refund your account.
RE: ASOS SE - CRSN47 - 03-16-2023
(03-15-2023, 12:06 PM)mothered Wrote:This is also applicable to shipping costs? Expedited shipping included? Every time I've tried to refund an expedited shipping order, it always refunded the item cost+tax, but never the $25 or whatever for the fast shipping.(03-14-2023, 06:30 PM)disqQ Wrote:You are correct.(03-14-2023, 06:29 AM)CRSN47 Wrote: From experience; no company refunds delivery cost, as that money is payed to the carrier not the company.
Still, if the order didn't show up you should not be liable for those costs. If i didn't get anything it makes no sense for me to get a refund without the delivery charges included
Just my opinion though
When claiming nonreceipt of goods, the company opens an external Investigation with the carrier, and they open their very own Investigation. If their findings are In support of the buyer, they'll approve the claim and send the funds to the company, all related costs Included. The company will use those funds to reimburse/refund your account.
RE: ASOS SE - Bard0 - 03-16-2023
trying to get the premium shipping costs seemed to always been an issue, never though it was worth to press it
RE: ASOS SE - mothered - 03-16-2023
(03-16-2023, 01:23 AM)CRSN47 Wrote:I'm referring to standard shipping (and the like) offered by the carrier as part of their order process.(03-15-2023, 12:06 PM)mothered Wrote:This is also applicable to shipping costs? Expedited shipping included? Every time I've tried to refund an expedited shipping order, it always refunded the item cost+tax, but never the $25 or whatever for the fast shipping.(03-14-2023, 06:30 PM)disqQ Wrote: Still, if the order didn't show up you should not be liable for those costs. If i didn't get anything it makes no sense for me to get a refund without the delivery charges includedYou are correct.
Just my opinion though
When claiming nonreceipt of goods, the company opens an external Investigation with the carrier, and they open their very own Investigation. If their findings are In support of the buyer, they'll approve the claim and send the funds to the company, all related costs Included. The company will use those funds to reimburse/refund your account.
Given It's your choice to opt for fast/express shipping, you're essentially paying for a non-standard service, thereby the cost Is on you.
RE: ASOS SE - CRSN47 - 03-16-2023
(03-16-2023, 02:10 AM)mothered Wrote:Alright I got it, thanks. Just verifying I wasn't schizo or something(03-16-2023, 01:23 AM)CRSN47 Wrote:I'm referring to standard shipping (and the like) offered by the carrier as part of their order process.(03-15-2023, 12:06 PM)mothered Wrote: You are correct.This is also applicable to shipping costs? Expedited shipping included? Every time I've tried to refund an expedited shipping order, it always refunded the item cost+tax, but never the $25 or whatever for the fast shipping.
When claiming nonreceipt of goods, the company opens an external Investigation with the carrier, and they open their very own Investigation. If their findings are In support of the buyer, they'll approve the claim and send the funds to the company, all related costs Included. The company will use those funds to reimburse/refund your account.
Given It's your choice to opt for fast/express shipping, you're essentially paying for a non-standard service, thereby the cost Is on you.
RE: ASOS SE - mothered - 03-16-2023
(03-16-2023, 02:38 AM)CRSN47 Wrote: Just verifying I wasn't schizoNo chance of that.
RE: ASOS SE - disqQ - 03-16-2023
It makes no sense to me that if we use expedited shipping, claim DNA and they accept it, the refund is done but without the costs of said shipping included.
They're basically saying "Ok, we're sorry that your package was lost/stolen, here's your refund minus the shipping costs". I mean ?????? We ended up getting nothing but we're out of that money?!
Am i missing something?!
