MEB for a pen? - Printable Version

MEB for a pen? - Printable Version

+- Sinisterly (https://sinister.li)
+-- Forum: Hacking (https://sinister.li/Forum-Hacking)
+--- Forum: Social Engineering (https://sinister.li/Forum-Social-Engineering)
+--- Thread: MEB for a pen? (/Thread-MEB-for-a-pen)

Pages: 1 2

RE: MEB for a pen? - BitPlayer - 02-21-2023

(02-21-2023, 11:46 AM)Jaccmcmcnn Wrote:
(02-21-2023, 10:26 AM)mothered Wrote:
(02-21-2023, 05:14 AM)Jaccmcmcnn Wrote: I told them that the pen was missing not specifically from the case, and was asked to confirm that I received an empty box and they I need to also confirm my address so that they can send a replacement. Should I go ahead with the meb or just tell them it was an eb.
Changing your story may ruin the SE, so given they've offered a replacement, stick to that approach.

Sorry, a detail that I left out is that I have not yet mentioned that the pen was not in the case, just stating that I did not receive the pen, so they have assumed that I have received neither.

(02-21-2023, 10:43 AM)BitPlayer Wrote: Is this a NZ company / manufacturer?

Pretty sure that it is Australian based after having a look at their website.

Ahh, OK. You in Australia or do they deliver internationally?

RE: MEB for a pen? - mothered - 02-21-2023

(02-21-2023, 11:46 AM)Jaccmcmcnn Wrote: Sorry, a detail that I left out is that I have not yet mentioned that the pen was not in the case, just stating that I did not receive the pen, so they have assumed that I have received neither.

Understood.

A replacement has been approved, so I don't see why you should go Into further detail.

RE: MEB for a pen? - Jaccmcmcnn - 02-23-2023

(02-21-2023, 02:56 PM)mothered Wrote:
(02-21-2023, 11:46 AM)Jaccmcmcnn Wrote: Sorry, a detail that I left out is that I have not yet mentioned that the pen was not in the case, just stating that I did not receive the pen, so they have assumed that I have received neither.
Understood.

A replacement has been approved, so I don't see why you should go Into further detail.

They've said that from what they understand, Ive told them that the pen was missing from the case and that I need to send them a photo of what I received, and also return it.

RE: MEB for a pen? - mothered - 02-23-2023

(02-23-2023, 02:35 AM)Jaccmcmcnn Wrote: They've said that from what they understand, Ive told them that the pen was missing from the case and that I need to send them a photo of what I received, and also return it.

So why not comply with their request?

You've claimed the pen wasn't received, so obviously you keep It.

RE: MEB for a pen? - Jaccmcmcnn - 02-23-2023

(02-23-2023, 02:40 AM)mothered Wrote:
(02-23-2023, 02:35 AM)Jaccmcmcnn Wrote: They've said that from what they understand, Ive told them that the pen was missing from the case and that I need to send them a photo of what I received, and also return it.
So why not comply with their request?

You've claimed the pen wasn't received, so obviously you keep It.

Just wanted to make sure I don't mess it up Smile

RE: MEB for a pen? - mothered - 02-23-2023

(02-23-2023, 02:53 AM)Jaccmcmcnn Wrote:
(02-23-2023, 02:40 AM)mothered Wrote:
(02-23-2023, 02:35 AM)Jaccmcmcnn Wrote: They've said that from what they understand, Ive told them that the pen was missing from the case and that I need to send them a photo of what I received, and also return it.
So why not comply with their request?

You've claimed the pen wasn't received, so obviously you keep It.

Just wanted to make sure I don't mess it up .

And rightly so. When unsure, always ask questions.

Rest assured, you won't mess It up. It's standard procedure for many companies to request the return of the empty box/goods received, less the missing Item.

RE: MEB for a pen? - Jaccmcmcnn - 03-08-2023

(02-23-2023, 10:00 AM)mothered Wrote:
(02-23-2023, 02:53 AM)Jaccmcmcnn Wrote:
(02-23-2023, 02:40 AM)mothered Wrote: So why not comply with their request?

You've claimed the pen wasn't received, so obviously you keep It.

Just wanted to make sure I don't mess it up .
And rightly so. When unsure, always ask questions.

Rest assured, you won't mess It up. It's standard procedure for many companies to request the return of the empty box/goods received, less the missing Item.

After returning the item, they've told me they can't process a refund or anything as per their policy which states that they aren't liable for loss or damage after delivery, and they've remained adamant even after I told them they've already offered a replacement. What should I do?

RE: MEB for a pen? - mothered - 03-09-2023

(03-08-2023, 09:34 PM)Jaccmcmcnn Wrote: After returning the item, they've told me they can't process a refund or anything as per their policy which states that they aren't liable for loss or damage after delivery

You've claimed the pen was missing from the box, which Is a manufacturer error and not an Incident that happened during or after the delivery.

On such grounds, tell them that their reply Is Irrelevant to your claim.

(03-08-2023, 09:34 PM)Jaccmcmcnn Wrote: and they've remained adamant even after I told them they've already offered a replacement.

Do you have a record of that conversation?

(03-08-2023, 09:34 PM)Jaccmcmcnn Wrote: What should I do?

As per the first quote.