(02-09-2023, 06:45 PM)spentincome Wrote: I went the EB way and they said they compared the package to other products like this and confirms it was indeed in there.

(02-10-2023, 01:12 AM)mothered Wrote:

(02-09-2023, 06:45 PM)spentincome Wrote: I went the EB way and they said they compared the package to other products like this and confirms it was indeed in there.

Hilarious.

Comparing a package, Is not a representation of whether or not your goods were enclosed/received. Tell them to email you a full report of their findings.

(02-10-2023, 01:19 AM)spentincome Wrote: So we went back and forth together and I demanded him to show me some proof. He just kept replying that he matched the weight with 2 other orders and they were the same weight, ensuring the bracelet was in there.

(02-10-2023, 01:40 AM)mothered Wrote:

(02-10-2023, 01:19 AM)spentincome Wrote: So we went back and forth together and I demanded him to show me some proof. He just kept replying that he matched the weight with 2 other orders and they were the same weight, ensuring the bracelet was in there.

A very poor response.

He's totally missing the point. How do previous orders conclusively confirm that the bracelet was picked, packed and dispatched correctly with this (current) shipment? Put that forward to the escalation team.

(02-10-2023, 02:00 AM)spentincome Wrote: I said that to him as well, he just said the last 2 same orders weighed 0.18kg and this matched meaning it was in there. I kept going on about how its just a tiny bracelet and what if there was some problem that had occured after weighing. I also told him to provide security footage of my item being packed "knowing they don't have CCTV and also wanting to confirm for myself if they do" and he has just ignored it. Everything I say he ignored and kept saying it weighed the same and there is nothing he could do.

(02-10-2023, 02:14 AM)mothered Wrote:

(02-10-2023, 02:00 AM)spentincome Wrote: I said that to him as well, he just said the last 2 same orders weighed 0.18kg and this matched meaning it was in there. I kept going on about how its just a tiny bracelet and what if there was some problem that had occured after weighing. I also told him to provide security footage of my item being packed "knowing they don't have CCTV and also wanting to confirm for myself if they do" and he has just ignored it. Everything I say he ignored and kept saying it weighed the same and there is nothing he could do.

He kept Ignoring your questions because he has no Idea how to answer them with conclusive evidence.

That will work to your advantage with the escalation.

(02-13-2023, 07:42 PM)spentincome Wrote: I’ve responded back with what you told me to say. Pretty much demand them to provide conclusive evidence and email me all the findings so that I can escalate this further.

(02-14-2023, 01:07 AM)mothered Wrote:

(02-13-2023, 07:42 PM)spentincome Wrote: I’ve responded back with what you told me to say. Pretty much demand them to provide conclusive evidence and email me all the findings so that I can escalate this further.

What was their response to that?

Or are you still waiting for their reply?

(02-14-2023, 07:36 PM)spentincome Wrote: Still waiting on a reply. It has been more than 24 hours.  This is the longest I’ve waited to hear back and I think they’re trying to figure out how to respond. Will update with what they say