(02-08-2023, 10:45 AM)Malpasmal Wrote: I can’t see the photo. They haven’t shared the photo with me .  It was my flatmate who accepted the bike .

(02-08-2023, 10:45 AM)Malpasmal Wrote: On Fx freight tracking it say accepted by her . My name is different than hers !

On the tracking is says delivered in Hodessdon while my location is in London! So it’s all very weird with the tracking!

(02-08-2023, 11:38 AM)mothered Wrote:

(02-08-2023, 10:45 AM)Malpasmal Wrote: I can’t see the photo. They haven’t shared the photo with me .  It was my flatmate who accepted the bike .

Did your flatmate notice that he was Included In the photo?

Also, was the package accepted In the entryway of the home?

(02-08-2023, 10:45 AM)Malpasmal Wrote: On Fx freight tracking it say accepted by her . My name is different than hers !

On the tracking is says delivered in Hodessdon while my location is in London! So it’s all very weird with the tracking!

Forward all discrepancies to the representative.

(02-08-2023, 12:48 PM)Malpasmal Wrote:

(02-08-2023, 11:38 AM)mothered Wrote:

(02-08-2023, 10:45 AM)Malpasmal Wrote: I can’t see the photo. They haven’t shared the photo with me .  It was my flatmate who accepted the bike .

Did your flatmate notice that he was Included In the photo?

Also, was the package accepted In the entryway of the home?

(02-08-2023, 10:45 AM)Malpasmal Wrote: On Fx freight tracking it say accepted by her . My name is different than hers !

On the tracking is says delivered in Hodessdon while my location is in London! So it’s all very weird with the tracking!

Forward all discrepancies to the representative.

I just did . Their response

I can understand how disappointing this must be for you and I am sorry for any inconvenience this has caused.

Please be assured that this has been escalated for you and we will be back in touch within 24 hours to assist further.

What do you think will happen ? Is the SE going in the right direction?

(02-09-2023, 04:16 AM)ImprovingLizard Wrote: Is your flatmate in on it? She may find it a bit suspicious when the courier shows up questioning her.

(02-08-2023, 02:57 PM)mothered Wrote:

(02-08-2023, 12:48 PM)Malpasmal Wrote:

(02-08-2023, 11:38 AM)mothered Wrote: Did your flatmate notice that he was Included In the photo?

Also, was the package accepted In the entryway of the home?

Forward all discrepancies to the representative.

I just did . Their response

I can understand how disappointing this must be for you and I am sorry for any inconvenience this has caused.

Please be assured that this has been escalated for you and we will be back in touch within 24 hours to assist further.

What do you think will happen ? Is the SE going in the right direction?

The claim hasn't been declined, so It's moving In the right direction.

As to what happens next, Is based on their Investigation, assessment and findings.
When you receive their reply, please post It In their exact wording omitting sensitive details.

(02-09-2023, 09:25 AM)Malpasmal Wrote: It has been 24 hours . Didn’t receive any email .

(02-09-2023, 09:25 AM)Malpasmal Wrote: Please provide me exact wording to respond them so that I get the refund today .

(02-09-2023, 10:33 AM)mothered Wrote:

(02-09-2023, 09:25 AM)Malpasmal Wrote: It has been 24 hours . Didn’t receive any email .

Contact them and ask where your claim stands.

The next course of action (If any) will be based on their reply.

(02-09-2023, 09:25 AM)Malpasmal Wrote: Please provide me exact wording to respond them so that I get the refund today .

It's not as simple as contacting them and Immediately receiving the refund.

It's a step-by-step process, so be patient.

(02-09-2023, 06:59 PM)Malpasmal Wrote:

(02-09-2023, 10:33 AM)mothered Wrote:

(02-09-2023, 09:25 AM)Malpasmal Wrote: It has been 24 hours . Didn’t receive any email .

Contact them and ask where your claim stands.

The next course of action (If any) will be based on their reply.

(02-09-2023, 09:25 AM)Malpasmal Wrote: Please provide me exact wording to respond them so that I get the refund today .

It's not as simple as contacting them and Immediately receiving the refund.

It's a step-by-step process, so be patient.

Do I stand a chance ? If you please tell me exact wording that I should use now. Here is their response

Thank you for your patience.

Please be advised that a Senior member of our team has looked into your delivery dispute and has confirmed that due to the evidence provided by the courier we must reject your claim.

Our findings revealed that the bike was delivered on the 27/01/23 to . The delivery photo provided also shows this was left with the resident at an open door, and the GPS provided by the courier matches your address.

With this information, I am confident that the order was delivered compliantly and therefore cannot accept your claim.

I am sorry for any disappointment caused by this. If you are still disputing your delivery we can only advise contacting your payment provider for further assistance.

(02-08-2023, 11:38 AM)mothered Wrote: Did your flatmate notice that he was Included In the photo?

Also, was the package accepted In the entryway of the home?

(02-10-2023, 01:17 AM)mothered Wrote:

(02-09-2023, 06:59 PM)Malpasmal Wrote:

(02-09-2023, 10:33 AM)mothered Wrote: Contact them and ask where your claim stands.

The next course of action (If any) will be based on their reply.

It's not as simple as contacting them and Immediately receiving the refund.

It's a step-by-step process, so be patient.

Do I stand a chance ? If you please tell me exact wording that I should use now. Here is their response

Thank you for your patience.

Please be advised that a Senior member of our team has looked into your delivery dispute and has confirmed that due to the evidence provided by the courier we must reject your claim.

Our findings revealed that the bike was delivered on the 27/01/23 to . The delivery photo provided also shows this was left with the resident at an open door, and the GPS provided by the courier matches your address.

With this information, I am confident that the order was delivered compliantly and therefore cannot accept your claim.

I am sorry for any disappointment caused by this. If you are still disputing your delivery we can only advise contacting your payment provider for further assistance.

If you want me to help you, you need to help me by answering the questions I've put forward.

You've Ignored this:

(02-08-2023, 11:38 AM)mothered Wrote: Did your flatmate notice that he was Included In the photo?

Also, was the package accepted In the entryway of the home?

I cannot advise on Incomplete Information and events.

(02-10-2023, 01:49 AM)Malpasmal Wrote: The door number is not visible. The flarmate’s legs are visible, not the face . The picture is of the parcel outside the door, the door open with the legs of flatmate .