Amazon Now X-Ray Packages? - Printable Version

Amazon Now X-Ray Packages? - Printable Version

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RE: Amazon Now X-Ray Packages? - mothered - 12-22-2022

(12-22-2022, 11:05 AM)Ordnael92 Wrote: That's a reason why I started opting for phone calls rather than chat when SEing Amazon: that way, reps won't have my previous conversations with them readily available in front of their eyes.

Absolutely correct.

RE: Amazon Now X-Ray Packages? - Ashitbag - 12-22-2022

(12-22-2022, 09:35 AM)ruonis55 Wrote: Chargeback or Return with FTID is an option.

Was thinking the latter, but they returns label they gave me wasn't even a paid label, so it would cost me to even try.

Such a pack of cunts... They really shut me down in every way they could.

RE: Amazon Now X-Ray Packages? - ruonis55 - 12-22-2022

(12-22-2022, 05:30 PM)Ashitbag Wrote:
(12-22-2022, 09:35 AM)ruonis55 Wrote: Chargeback or Return with FTID is an option.

Was thinking the latter, but they returns label they gave me wasn't even a paid label, so it would cost me to even try. Such a pack of cunts... They really shut me down in every way they could.

Hmm, strange, I would just write to rep saying why I'm not getting a prepaid label I don't have money to send the return package or something along those lines. Or just change the address threw the address book to something different and then write to the rep, many options to get the prepaid label.

RE: Amazon Now X-Ray Packages? - EquitableEngineer - 12-22-2022

(12-22-2022, 11:05 AM)Ordnael92 Wrote:
(12-22-2022, 10:10 AM)mothered Wrote: That's because they referred to previous/current notes.

Records are kept of all communications.
That's a reason why I started opting for phone calls rather than chat when SEing Amazon: that way, reps won't have my previous conversations with them readily available in front of their eyes.

(12-22-2022, 11:31 AM)mothered Wrote:
(12-22-2022, 11:05 AM)Ordnael92 Wrote: That's a reason why I started opting for phone calls rather than chat when SEing Amazon: that way, reps won't have my previous conversations with them readily available in front of their eyes.
Absolutely correct.

Can you give more detail here, obviously they will have the option to see notes from previous live chats but you are saying they are not readily available. How effective is calling at suppressing previous comms with the online chat ?

RE: Amazon Now X-Ray Packages? - mothered - 12-23-2022

(12-22-2022, 07:07 PM)EquitableEngineer Wrote: obviously they will have the option to see notes from previous live chats

But do they have the time to do so?

Every communication happens fast and In real time, hence the Influx of questions and concerns may not allow a thorough check of all logs. Emailing on the other hand, Is not an urgent response - they have all the time they need to refer to previous/current records.

Phone calls take place In real time, hence do to

RE: Amazon Now X-Ray Packages? - Ashitbag - 12-23-2022

(12-22-2022, 07:07 PM)EquitableEngineer Wrote:
(12-22-2022, 11:05 AM)Ordnael92 Wrote:
(12-22-2022, 10:10 AM)mothered Wrote: That's because they referred to previous/current notes.

Records are kept of all communications.
That's a reason why I started opting for phone calls rather than chat when SEing Amazon: that way, reps won't have my previous conversations with them readily available in front of their eyes.

(12-22-2022, 11:31 AM)mothered Wrote:
(12-22-2022, 11:05 AM)Ordnael92 Wrote: That's a reason why I started opting for phone calls rather than chat when SEing Amazon: that way, reps won't have my previous conversations with them readily available in front of their eyes.
Absolutely correct.

Can you give more detail here, obviously they will have the option to see notes from previous live chats but you are saying they are not readily available. How effective is calling at suppressing previous comms with the online chat ?

They actually record all calls too (was previously given this insight by an insider), so if there is any level of scrutiny it is likely they will listen to the audio of previous calls. They do not make/save notes, at least not lower level CS agents; unless they need to escalate a case.

RE: Amazon Now X-Ray Packages? - mothered - 12-23-2022

(12-23-2022, 06:46 AM)Ashitbag Wrote: They do not make/save notes, at least not lower level CS agents; unless they need to escalate a case.

Calls are recorded for quality assurance and training purposes on every level.

Whether or not they have the time, manpower and resources to reference them at the time of a phone conversation, Is a different story altogether.

RE: Amazon Now X-Ray Packages? - daqrinsa - 12-25-2022

Which shop/store are we talking about?

RE: Amazon Now X-Ray Packages? - 2ndround - 12-26-2022

(12-22-2022, 11:05 AM)Ordnael92 Wrote:
(12-22-2022, 10:10 AM)mothered Wrote: That's because they referred to previous/current notes.

Records are kept of all communications.
That's a reason why I started opting for phone calls rather than chat when SEing Amazon: that way, reps won't have my previous conversations with them readily available in front of their eyes.

Don't know amazon's customer service policies but find it very unusual that the agents are not making at least brief notes about the call in their crm system. It is standard procedure for the customer service team of any large company and even more so if it is pertaining to a claim.

(12-23-2022, 10:25 AM)mothered Wrote:
(12-23-2022, 06:46 AM)Ashitbag Wrote: They do not make/save notes, at least not lower level CS agents; unless they need to escalate a case.
Calls are recorded for quality assurance and training purposes on every level.

Whether or not they have the time, manpower and resources to reference them at the time of a phone conversation, Is a different story altogether.

Usually companies listen to a random sample of calls per agent, so you would have to be unlucky that your call would be listened to or that it would be so suspect that they would manually look for it. I don't know what systems amazon is using for call quality montiring but would imagine they have some of the most advanved tools in use.

RE: Amazon Now X-Ray Packages? - mothered - 12-26-2022

(12-26-2022, 01:01 AM)2ndround Wrote: Usually companies listen to a random sample of calls per agent, so you would have to be unlucky that your call would be listened to or that it would be so suspect that they would manually look for it.

^ This.

Due to the Influx of calls per day, It's not possible to sift through each and every one.