(12-01-2022, 06:08 PM)Jackal Wrote:

(12-01-2022, 05:47 PM)Lupin Wrote:

(12-01-2022, 03:12 PM)Jackal Wrote: https://ibb.co/GxNpK7S

I'd definitely go with the missing item method and claim that the package was damaged, the photo the courier has taken will help your case as it shows that the package has been tampered with and doesn't show that the item is actually inside the packaging.

Ok. How would I do that. The package would have been weighed by the courier. I could take components out I suppose?

(12-01-2022, 08:50 PM)Lupin Wrote:

(12-01-2022, 06:08 PM)Jackal Wrote:

(12-01-2022, 05:47 PM)Lupin Wrote: I'd definitely go with the missing item method and claim that the package was damaged, the photo the courier has taken will help your case as it shows that the package has been tampered with and doesn't show that the item is actually inside the packaging.

Ok. How would I do that. The package would have been weighed by the courier. I could take components out I suppose?

The weight is irrelevant when using the damaged package method, you're trying to make it seem as though the package was tampered with during transit.

All you need to do is contact Currys stating the desktop you purchased is missing from the packaging and mention that the package looked tampered with, but don't go into much detail. Like I said, the photo the courier took of your parcel is going to help your claim significantly because it looks tampered with from the one photo they took.

(12-02-2022, 03:45 AM)mothered Wrote:

(12-01-2022, 08:50 PM)Lupin Wrote:

(12-01-2022, 06:08 PM)Jackal Wrote: Ok. How would I do that. The package would have been weighed by the courier. I could take components out I suppose?

The weight is irrelevant when using the damaged package method, you're trying to make it seem as though the package was tampered with during transit.

All you need to do is contact Currys stating the desktop you purchased is missing from the packaging and mention that the package looked tampered with, but don't go into much detail. Like I said, the photo the courier took of your parcel is going to help your claim significantly because it looks tampered with from the one photo they took.

^ This.

All the events are enough to execute the method effectively.

(12-02-2022, 05:30 PM)Jackal Wrote:

(12-02-2022, 03:45 AM)mothered Wrote:

(12-01-2022, 08:50 PM)Lupin Wrote: The weight is irrelevant when using the damaged package method, you're trying to make it seem as though the package was tampered with during transit.

All you need to do is contact Currys stating the desktop you purchased is missing from the packaging and mention that the package looked tampered with, but don't go into much detail. Like I said, the photo the courier took of your parcel is going to help your claim significantly because it looks tampered with from the one photo they took.

^ This.

All the events are enough to execute the method effectively.

The DPD delivery driver would surely know that the computer was in there?  The computer weighs 10kg!!

(12-02-2022, 05:45 PM)Lupin Wrote:

(12-02-2022, 05:30 PM)Jackal Wrote:

(12-02-2022, 03:45 AM)mothered Wrote: ^ This.

All the events are enough to execute the method effectively.

The DPD delivery driver would surely know that the computer was in there?  The computer weighs 10kg!!

The word of the driver doesn’t mean anything, just like it doesn’t when you execute the DNA method.

(12-02-2022, 07:09 PM)Jackal Wrote:

(12-02-2022, 05:45 PM)Lupin Wrote:

(12-02-2022, 05:30 PM)Jackal Wrote: The DPD delivery driver would surely know that the computer was in there?  The computer weighs 10kg!!

The word of the driver doesn’t mean anything, just like it doesn’t when you execute the DNA method.

So should I just say it came missing the computer? Also, its from Currys and was shipped by DPD and they are both difficult to deal with.

(12-02-2022, 08:22 PM)Lupin Wrote:

(12-02-2022, 07:09 PM)Jackal Wrote:

(12-02-2022, 05:45 PM)Lupin Wrote: The word of the driver doesn’t mean anything, just like it doesn’t when you execute the DNA method.

So should I just say it came missing the computer? Also, its from Currys and was shipped by DPD and they are both difficult to deal with.

Yes, say that the package arrived without the computer, ensure clarify that there were evident signs of tampering, when they start an investigation they'll check the couriers photo and see that the package has been tampered with.

(12-02-2022, 09:15 PM)Jackal Wrote:

(12-02-2022, 08:22 PM)Lupin Wrote:

(12-02-2022, 07:09 PM)Jackal Wrote: So should I just say it came missing the computer? Also, its from Currys and was shipped by DPD and they are both difficult to deal with.

Yes, say that the package arrived without the computer, ensure clarify that there were evident signs of tampering, when they start an investigation they'll check the couriers photo and see that the package has been tampered with.

I am happy to say it worked! The Currys agent did not question anything at all! I did not even say the box was tampered with just that the computer was not in it. DPD are collecting the box (it has cables and a mouse and keyboard in it) on the 5th and the refund will be issued when Currys receive it

I am expecting a bit of pushback or something when they open it even though the agent knew. I just know there will be something from them

(12-02-2022, 05:30 PM)Jackal Wrote: The DPD delivery driver would surely know that the computer was in there?  The computer weighs 10kg!!

(12-02-2022, 05:45 PM)Lupin Wrote: The word of the driver doesn’t mean anything, just like it doesn’t when you execute the DNA method.